This tour was the perfect introduction to San Francisco! It gives you a great overview of the city…read moreby driving past many of the iconic landmarks in just a few hours, making it easy to decide where you want to come back and explore later. My tour guide was fantastic: friendly, knowledgeable, and full of fun facts, local tips, and recommendations that made the experience even better. I also loved that the group was small (about 8 people in the van), which made it easy to ask questions and actually see everything without feeling crowded. The three photo stops are short, but they're at excellent viewpoints and perfect for getting some Instagram-worthy pictures. As a solo traveler, I honestly can't recommend this tour enough. You get an incredible amount of value for the price, and it's a great way to get your bearings before exploring the city on your own. I'd recommend keeping notes of the places and recommendations your guide mentions so you can revisit them later. One thing that really stood out was the customer service. My original booking didn't meet the minimum group size, so I was moved to a different tour. Unfortunately, that caused me to arrive late, but the guide was incredibly gracious and made me feel welcome without any hassle. Whether you're traveling solo, with a partner, or as a family, I'd absolutely recommend this tour. It's one of the best ways to kick off a trip to San Francisco.

Caio was a great guide! This tour was one of my favorite parts of our trip! Saw all the things that…read morea big bus can't do and it was as so fun!

Hop on hop off is my favorite way to get the lay of a new city when we visit so when our friends…read morecame into town and had a punch list of places to see, naturally this was my recommendation. Who wants to drive to these locations and pay for parking? The good is that the bus gets you to tourist got spots and picks you up. Best to download the app to follow when the bus will arrive mostly correct. We were in the 5pm bus and it was chaotic because we had to switch buses and it was crammed. It's misleading to say the pass is valid 24 hours because if you start at 10am, you are done at 5pm and can't use it again. I miss the live narration and at least a welcome from the driver. Our first driver at least was friendly and even came upstairs to tell us what was going on with the 10 minute break at the GG bridge and the rest stop at Fisherman's Wharf. Buy the tickets in Groupon to save a few bucks. Overall, our friends were happy and that is all that matters.

The Good? You get to see many attractions along the route. I got the 48 hour option. I was able to…read morestop at a few of my must-see places on my list while I was in town including The Golden Gate Bridge, Palace of The Fine Arts and Pier 39. It is a bang for your buck and you will save - especially if you didn't rent a car and are ubering around. It's a good value. If the weather permits, it's fun sitting on the top of the bus. Always bring a sweater or coat just in case. I loved the automated audio guide you can listen to with the headphones provided. Learned some really cool facts about the city. The Not So Good? It is a long ride. I would guess about a two hour ride from stop to finish. I did two days and the bus drivers weren't very friendly.

Raphael goes above and beyond for customers and their events. I have recently used them a few weeks…read moreago for a shuttle to top golf and back, and everyone had a great time. Motor coaches, mini busses, vans, limousines, they got it all and they do a great job at showing up on time and in professional vehicles. I guess only thing I can recommend is to not lose your stuff, as they aren't baby sitters who pickup after you ;) Grown adults shouldn't have any issues working with Umbrella!

What you look for in a bus company is to safely and efficiently get passengers from Point A to…read morePoint B. Umbrella Bus barely got our passengers from Point A to Point B, did not do so efficiently, and arguably didn't do it terribly safely. We booked Umbrella for a 54-passenger shuttle to transport wedding guests from our wedding hotel to our ceremony venue, and then from the ceremony venue to the reception venue ($1050 total). I confirmed this itinerary with their staff by email and phone several times (at least three), because they kept sending me invoices that only showed a partial itinerary, but they assured me that they had the correct itinerary written down and would read off the correct itinerary on the phone when I called. On the first trip, the bus driver got the bottom of the bus stuck on a steep hill, rendering it unable to move. Guests had to walk nearly a quarter mile from where the bus got stuck to the ceremony site. The bus was also blocking the entrance to the park where the ceremony was held, meaning that park visitors and several wedding guests who were behind it were severely delayed in getting into the park. We had a couple of guests who missed some of the wedding ceremony because the bus blocked the entrance for so long. It would've been 3.5 stars if only for this, since it wasn't 100% the driver's fault, though he should really have known what the buses he drives are able to handle. On the second trip, though, despite me confirming the destinations in the itinerary with Umbrella MULTIPLE TIMES, the driver had somehow been given the wrong destination by their dispatch, and took guests back to the hotel instead of to the wedding reception venue. My family members had to argue with the driver, who insisted that he'd been told to take everyone back to the hotel, and "I'm only doing two trips, how will people get back to the hotel?" but he eventually relented and took everyone to the reception instead, but meant that most of the guests were delayed by quite a bit in getting to the reception. This definitely wasn't the driver's fault though, and was clearly the fault of the company/dispatch. He did eventually take the guests where they needed to go, which we appreciate.

We used them for our company offsite. Excellent service, would absolutely work with them again!read more

We used Superior Limousine to and from SF to our cruise. I'm an anxious passenger and I immediately…read morefelt calm with Hasan's driving. They are very responsive to phone calls also. Very clean vehicle and on time both ways. If I could give 10 stars I would! I will use their services in the future, they made our trip so much easier!

Our Vantigo Tour with Chad was the BEST way to spend our first day in SF! We hit all the hot spots…read morewhich gave us a better lay-of-the land for the remainder of our trip. The VW bus Lillie is a fully restored gem. The tour was a great mix of history, pop culture and humor all told by a life long local. Highly recommend and would even do it again!!!

Greatest experience, awesome views and details of area history. Highly recommended for a family fun…read moreexperience. Love the friendly customer services.

We did the full-day tour with Muir Woods. This was an excellent tour. Our guide, Kevin, was a…read morelifelong San Francisco resident with a real love for the city. He provided interesting and informative commentary throughout the tour. It was a great way to see many local neighborhoods and attractions.

Despite living in California for about 40 years, my siblings and I had never visited Alcatraz, Muir…read moreWoods, or many of San Francisco's iconic landmarks. So, instead of our usual family trip to another country or state this summer, we decided to become tourists in our own backyard and booked an eight-hour San Francisco Alcatraz + City Tour, including Muir Woods and Sausalito. The tour cost $179 per adult (nine of us) and $169 for one child, and we even booked a hotel nearby the night before to make sure we'd be on time for our 9am start. We all met beneath the iconic Fisherman's Wharf sign, where Patrick was our guy! Patrick was knowledgeable, witty, and engaging--he kept us entertained with fascinating facts about San Francisco, fun trivia questions, and even handed out Ghirardelli chocolate as prizes. My man and I answered so many questions that we ended up with almost half the bag! Even though we were a bit hungover from pub crawling the night before, Patrick's energy kept us awake and involved. He thoughtfully included the three kids in our group, telling them to count Priuses on the street and quizzing them with their own set of trivia. Along the way, he pointed out some quirky facts, like there being more dogs than babies in San Francisco, and made sure everyone felt part of the experience. Patrick pointed out several billionaires' homes, as well as highlights like Chinatown and Japantown. We made a memorable stop at the Presidio and Fort Point for stunning views and photos of the Golden Gate Bridge. Patrick even volunteered to take group pictures for us and made sure we had time for restroom breaks. After crossing the Golden Gate Bridge, we made our way to Muir Woods. Though we only had an hour and a half--just enough time for my older siblings--my man and I left wanting more, wishing we could explore beyond the designated paths. The towering redwoods, some between 400 and 800 years old, were awe-inspiring. I'm sure there were even more breathtaking sights we didn't have a chance to see. Next, Patrick took us on a drive through Sausalito, pointing out popular restaurants and an old recording studio once frequented by celebrities. After dropping off a few tourists, he guided us to the starting point for our Alcatraz Tour and left us at Fisherman's Wharf for lunch. We felt a little sad knowing it was the last time we'd see him--at that point, we were on our own for the rest of the adventure. Although I've visited San Francisco many times--unlike my siblings--I still learned so much from the tour. We all had a great time, even my man who lived in the city for several years. While I initially thought the price was steep, by the end of the day, it felt completely worth it!

STAY AWAY!! Sure wish I had seen the reviews from Jessie (4/24/22) and Anne (7/26//19) before…read morebooking a tour with this company! My review is based on my experiences on 6/26/24. I have sent these comments 2X to Skyline before posting here, and I have received no reply. This company is at least a sham if not a scam... 1. First, there was absolutely no transparency from the company about its "partnership" with Big Bus. My relatives and I waited nearly an hour for one of its orange buses to show up, only to finally ask if Big Bus might accept Skyline's vouchers. Thankfully, we were allowed to board a Big Bus, otherwise we might have wasted more time waiting on orange buses that were nowhere to be seen. 2. Because Big Bus doesn't offer Mandarin recordings, my relatives visiting from China were not able to make use of the tour recording. However, I was assured by Skyline that Mandarin was available on "its buses." 3. Skyline's interactive timetable did not work, and it was difficult to find on the website. 4. There is no way to contact Skyline by phone for assistance despite its SF mailing address, which is the same for Big Bus. Is it really based in SF? 5. If the company is no longer operating its own buses (perhaps this has been the case since 2019?), that should be made clear from the start. In essence, Skyline is really a booking agency while Big Bus provides the drivers and vehicles. The website photos of its buses are totally misleading and are false advertising. I could have saved a lot of time if I had just booked with Big Bus from the start. Plus I could have purchased tickets on Expedia for less than what I paid on Skyline's website. All of this begs the question: what is the purpose of advertising Skyline and Big Bus as separate companies if they are one and the same? Maybe the Better Business Bureau can get to the bottom of this??!!

Very convenient if you want to experience the San Francisco city. The trip covers all the important…read morelandmarks. Highly recommend.

I was in San Fran for just about 8 hours, never been! Took the BART to union square and took this…read moreWONDERFUL BUS! I had the time of my life!!!! Great information about the city and its streets and building! Super wonderful driver! David! My husband and I didn't want to hop off! We stayed on the same bus all the way and then went to explore areas David showed us after our time with him was done! I will never forget the guy or my wonderful adventure! Buffalo soldier and the golden gate forever!!!!! Hana Hou! I'm going back someday again! It was such a great way to see EVERYTHING in a short period of time! Mahalo for the great time!!!!

I took my daughter, sister, niece and nephew to San Fransisco for vacation. We decided to do a two…read moreday hop on hop off bus tour. I had already purchased the GO city card for other entertainment in the area (I purchased the unlimited) and the hop on hop off was included in this purchase. BTW get the GO city card it will save you a ton of money. This tour was phenomenal. We did a full two hour ride the first time around and then did our hop on hop off. These buses come around about every 15-30 minutes so you are never waiting too long for one and stops at all the places you would want to see in San Fransisco. The tour guide was so funny and knowledgeable about the history of the city so we had fun and learned a lot. I recommend this to anyone wanting to see the city as a whole before exploring it on foot. This service makes that easy and fun.

Awesome service! Affordable, stress-free, faster way to Tahoe for anyone taking a trip from the…read more Bay Area. So glad we found Tahoe Convoy. Took a weekend trip with some friends. Bus was comfortable and spacious. It's so nice to be able to recline the seats, stand up, and use the bathroom. Outlets in each row are a plus. Greg is very friendly and professional. He kept us updated with departure times and let us know about any delays. Busses are allowed to go when there are road closures and cars are stopped - so it can be faster, too. We'll definitely use the service for future Tahoe trips.

Tahoe Convoy is a great alternative to driving or flying to Tahoe for the weekend! You can track…read morethe bus to see when it is arriving at your stop and the bus itself is super comfortable with outlets at each seat. Greg, the host, and the bus driver were really nice too! It is also a good way to keep cars off the road and help the environment.

My son and I made a day trip to Alcatraz island and it was a very enjoyable experience. I do agree…read morethat it's a little pricey but if you spend a solid 2-3+ hours there, I think it's worth it. Pros: + The staff were incredibly kind and helpful. + Once you get on the island and go through the 5 minute orientation from the NPS ranger, you're free to roam about. + The audio-guided tour is actually REALLY good. It was my first time and I thought it would be cheesy but it was engrossing and informative. + Restrooms were very clean and not crowded (at least not the guy's restroom). + There are some truly AMAZING views of the bay. Bring a travel-safe camera. Neutral: ~ There's restrictions on food and drink (only bottled water is allowed in the majority of the park). So plan ahead. ~ San Francisco traffic is real and kinda sucks. Plan ahead for delays. ~ A good portion of the park is outdoors (which isn't a negative but means that it's impacted by the weather). It gets super windy so plan ahead and dress appropriately. Cons: - The price is indeed a little high. I don't think I'd go here all the time. Once every couple years is probably fine. - A friend told me that there's a LOT of bird poop around and they were right. It's not enough to impact walking but does detract from the experience slightly.

Poor Service Experience with Alcatraz City Cruises…read more I'm writing this review to share my experience with the company's customer service, specifically around their cancellation policy. We were excited to book a trip through Alcatraz City Cruises on 6/16/26. Unfortunately, a family emergency forced me to cancel our trip to San Francisco, including this tour. I cancelled through the confirmation link in my email on 6/19 -- well within the 72-hour window required for a full refund, since the event itself wasn't until 6/26. The website showed my reservation as cancelled, so I stepped away to deal with the family emergency. In my rush, I never went back to check for a separate cancellation confirmation email, since the site had already shown the cancellation as complete. That was my mistake -- but it led to a frustrating outcome: I was charged for the tickets on the day of the event anyway. I didn't catch the charge until I reviewed my bank statement at the start of the following month. I called four times and couldn't reach a live person. When I finally got through to a representative, my request for a refund was denied. I asked again for the decision to be reviewed, but the agent refused, saying they would not look into it further. I understand that not confirming the cancellation via email was an oversight on my part. But the website clearly showed the reservation as cancelled, and we never used the tickets. Given that the cancellation was initiated well within the refund window, I would have expected more flexibility from customer service -- not an automatic denial. Dissapointed in this company and would not book through them again. Unfortantely, they did come up as one of the recommended companies to book through due to other scams and fake sites, but beware