I spoke to a lady from Focus Financial about my bill that was sent two years later and the lady was very rude to me. She made it sound like it was our fault that we received the bill two years later and she said "Well your insurance company sent you guys a letter about this claim". I told her we never received anything from our insurance company. This bill was from January of 2017 and we didn't move until July of 2017. We somehow received all other bills from lab work and the doctor except this one. Focus Financial seems very unorganized to let this happen. We changed our address with the post office a couple months before we moved and received lots of mail from our house in Florida forwarded to our new address. I don't believe they ever sent us a bill because we would have received it at our new address. Then the lady had the nerve to say "Well, I have another call if you keep asking why you were charged this". We just received the bill at our address in Virginia, so they obviously knew we moved a while ago and we told the billing department as well as the pulmonary staff at Dimagio when we were moving and they got everything into place. I could've raised my voice at her but I didn't. :) I decided to be the better person. She will have karma coming to her for being rude. Meanwhile we have a child with Cystic Fibrosis and the life span is 38 years old and we just went through IVF. She could've been much nicer. What is with people these days? She would definitely benefit from customer service training. The lady had an accent so I assume she was from a different country if that helps Focus Financial to identify this employee. read more
