I strongly recommend that consumers STAY AWAY FROM THIS CAR WASH and carefully consider the risks before signing up for a membership.
I signed up for a membership and only used the car wash for a few days in October 2025. I canceled my membership at the end of that period and had absolutely no intention of continuing the service. Despite the cancellation, this business continued charging my account for MONTHS. I ultimately discovered that I had been charged more than $300 for a service I had canceled and was no longer using.
What is even more unacceptable is how this business handled my attempts to resolve the issue. I repeatedly tried contacting the owner directly to settle the matter. After our conversations regarding the charges, my calls stopped being answered, my phone number was blocked, and my emails were ignored. I also attempted to contact the corporate office and was unable to get a response.
At this point, this is no longer simply a customer-service issue. I believe the charges made after my cancellation were unauthorized, and the complete lack of accountability or communication from the business is extremely concerning.
Consumers should not have to close or replace their bank accounts simply to stop recurring charges from a membership they have already canceled.
I am posting this review to make other consumers aware of my experience. Keep records of your cancellation, monitor your bank account closely, and do not assume that canceling your membership means the charges will automatically stop.
I have serious concerns about how this business handles recurring memberships and customer cancellations. I hope the Georgia Attorney General's Office, including Attorney General Chris Carr, and the Better Business Bureau are made aware of these concerns and investigate complaints involving potentially unauthorized recurring charges.
Over $300 was taken from my account after I had already canceled and stopped using the service. After numerous attempts to resolve the matter directly, I was left with no meaningful response.
Consumers deserve transparency, accountability, and the ability to cancel a service without continuing to be charged.
Georgia Attorney General Chris Carr, Better Business Bureau read more
