Deeply concerning situation -- our therapy animals are being held with no communication I trusted Flying Animals USA with our 12 sugar gliders, which are therapy animals for my disabled son, while we finalized the export paperwork to Colombia. The animals were delivered to their facility on September 5, 2025. Since October 8, 2025, the company has stopped responding to all emails, calls, and messages. My phone number appears to be blocked, and they have also refused to provide an address to send food or supplies. I have repeatedly requested: - Photos or proof that the animals are alive and well - The care contract and boarding invoice - A photo of the crate that was fully paid for in July None of this has been provided. All my emails go unanswered, and I have no confirmation that the animals are even alive. I have filed reports with authorities and kept all documentation, but at this point, my only concern is to know that the animals are safe and being properly cared for. This has caused tremendous emotional distress for my family, especially for my son, who depends on these animals for emotional support. If you plan to work with this company, please make sure to have everything in writing and verify that they maintain regular communication. We are heartbroken, anxious, and desperate for information about our animals. We only hope for transparency and a safe resolution read more