KLM serves the Prague airport with direct flights from their major hub at Amsterdam Schiphol…read moreairport (AMS). They seem to share check-in desks with their SkyTeam Alliance partner, Air France. The young lady who checked me in and took care of my checked bag applied the proper priority tag (I am a Delta Airline Diamond Medallion) and added the tag so that I could reclaim the bag in Detroit. Stars off for not mentioning the Czech Airlines lounge in the Prague airport which I should have access to as a SkyTeam Elite Plus with a SkyClub membership and on an international flight. [Review 12267 overall, 2051 of 2019.]

So....took my first flight aboard BA! Awakened at 3 a.m. to get to Vaclav Havel Airport in Prague…read morein time for a 7 a.m. flight to Heathrow. I was in line, after figuring out the "desk situation" at 4:50 a.m. As I was waiting I asked the young employee, whose job it was was to smile and direct traffic, if flight 853 was the equivalent of American Airlines flight 6632 as is written on my printed paperwork from the airlines. The woman told me that I had to look at the departure board. I told her that I checked it already and there was nothing connected to AA6632. She told me again that the numbers "flip" and that I would have to stand in front of the board for a while! British Airways, do you know that your employees at the Prague Airport know nothing, seemingly, about your alliance with American Airlines? sheesh. I continued to wait in line while the TWO employees checked people in. There were about 80 people in front of me. Half hour later 2 more employees came to help. I guess they didn't want to get out of bed as early as I did! At 6:10 (!!!) I received my boarding passes. It took me a while to get through security and I ran to the gate. I will now add BA to my list of things/people to avoid for the rest of my life, if at all possible! (Btw, I had tried to check-in the night before the flight via my Ipad. Your site was whack at the time and would not let me go beyond my phone number as I received an error message when I retyped my phone number.) Also, since when does an airline "get off" serving even a glass of water without charging? The guy in front of me ordered a Coke--a mini can--and was charged $5.70!

I only flew with this airline once (Prague to Amsterdam) so my review is somewhat biased…read more Initially, I was going to fly from Reykjavik to Prague via Czech Airlines. A couple of days before my departure, I got a phone call from the airline informing my flight was canceled. Not sure why, or more because I did not fully understand the agent on the phone. I had to pay a surcharge to arrange international calls to figure out a plan. I ended up flying with a different airline instead. The flight to Amsterdam was still delayed for about 30 mins for unknown reasons. The plane ride was only a little over an hour, yet it was one of the bumpiest plane rides I have ever taken. I don't think the weather was particularly terrible, but the pilot kept the seatbelt sign on the entire time. There was no free snack or water. You had to pay for 2 euros for a bottled soda.

**Need 24/7 immediate assistance, *Dial Airlines at* +1(866) 240~08.63*phone number. They can help…read morewith booking management customer support, flight changes, and flight modifications. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.