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    Flughafen München Terminal 2

    4.1 (39 reviews)

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    Austin G.

    The Munich Airport is modern, clean, and easy to navigate if you read the signs. The layout is a little wonky with terminals being far from each other. Sadly, the three Priority Pass lounges aren't very accessible if you're flying out of the G, H, J, K, and L gates, but alas. Restrooms are clean and reusable cloth wipes are used to help save the planet. The Wi-Fi is strong and reliable. There are outlets everywhere.

    Danube on approach
    Bill W.

    Very clean and modern, well laid out. Not as many concessions as US Airports About two weeks ago on March 18th and again on the 27th, had occasion to spend some time at the Munich Airport while flying from Charlotte NC to Tel Aviv via Munich. Lufthansa all the way. Munich Airport is very modern and very spacious but both times we came through, they were have problems with the horizontal escalators or people movers so a bit of walking. Somewhat different from US Airports. Here the focus is on moving people so very few concessions and a minimum of restaurants. In the US, Concessions and Restaurants are used to generate revenue to help pay for the terminal so much more commercial. Did manages to try a couple of early morning coffee shops and the coffee was delicious. While few, other shops cater to the traveler. A couple of weeks ago, I had read about some Airports had opened up places where you could grab a quick nap on your layovers and this is one of them. Interesting concept.

    BMW race car displayed in front of Terminal 2 info booth.

    Airport facilities are nice, but customer service is borderline criminal and possibly racist. VAT tax refund process is a maze of unnecessary complexity designed to deny it by running out the clock before your flight (more info in next review). It is telling that most negative complaints about MUC are about customer service, and most of those complaints seem to be from minorities. On Saturday, 21 January 2023 at around 9 AM, my wife, a Korean-American, went to the MUC airport Information Desk in Terminal 2, where she asked how to get to the Global Blue tax refund office (more on that below). The German woman on duty there immediately started rudely and condescendingly interrogating my wife about where she was going, did she have the items and receipts, what luggage did she have, how many items, etc. This at a basic INFO booth, not the Customs office. All the Info booth woman had to do was provide directions, jeez. There was an exchange between them after my wife told her she would not tolerate being disrespected. The woman came out of the info booth to yell at my wife, and that is when I became aware of the situation and got involved. I asked the Info rep for her name and she refused. I asked for her customer rep number and she refused. I asked to speak to her supervisor and she refused. So I told her if she will not give me any information I would take a picture of her booth so MUC can find her for accountability of her actions (see pictures below of the Information booth in front of a BMW race car in Terminal 2). She immediately threatened to call the police and that I would go to jail. Now we have a plane to catch but after checking bags, I found the roaming Polizei and brought them down to the booth. She suddenly seemed surprised. She told her fairy tale about how my wife had been rude to HER after she "helpfully" gave my wife the info she sought. Yeah right. I told the Polizei that made no sense, why would my wife have been so upset if the Info rep had been courteous and provided directions as expected at an INFO BOOTH? The rep saw that things were not going her way with the Polizei, and suddenly the rep said she could call her supervisor. Oh thank you Ms. Info Booth Customer Rep! Only took me to bring the Polizei down AFTER I previously asked her to call her supervisor before I checked bags, which she previously refused to do. I waited for her supervisor and he went into the booth and got her side - same fairy tale. I explained what happened and the supervisor - a man with a beard - was not very helpful. I asked for his name or customer rep number and he refused. I asked to speak with HIS supervisor and he refused, saying he has no supervisor. Yeah right. I asked to file a formal complaint and he said I was already doing so verbally with him. I told him I wanted to file a WRITTEN complaint in a formal IT system and he said he would do so himself. Yeah right. He kept saying the Info Rep was one of his best and maybe she had a bad day. So I did not get the warm and fuzzy that any accountability will occur. I got home and looked for the MUC complaint system online and lo and behold - there is none that I can find. I will continue to look and will be heard by MUC. I served in the US Army protecting Germany for 3.5 years and am severely disappointed at this treatment. My wife lived in Germany with me so we are savvy about the German culture - and this experience falls well below our expectations of German customer service.

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    3 years ago

    Much much nicer than Berlin airport. The check in was smooth as was the immigration. All in all not a stressful experience at all.

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    Flughafen München Terminal 2 Reviews in Other Languages

    Review Highlights - Flughafen München Terminal 2

    There are plenty of food options, lots of shopping and the people working in Munich are very nice and welcoming.

    Mentioned in 10 reviews

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    Novotel München Airport

    Novotel München Airport

    3.2(25 reviews)
    2.8 km
    €€

    Do not stay here. It is a complete waste of money, and a really depressing experience. You're…read moreprobably comparing it to the Hilton at the airport, which looks more expensive but is actually a much better deal. This will cost €15 for a 10 minute cab (there is no hotel shuttle ) and you will be stuck in the middle of nowhere, only to discover that there is no room service and there is no restaurant except for the €40 buffet they offer for dinner. You're better off eating at the airport. My very grumpy cab driver was upset that I wanted to pay with a credit card, so I was dumb enough to give him a tip to make up for the inconvenience, making that an €18 waste. The only nice thing about this hotel was the young woman at the check-in counter, who told me that the price of the buffet is really ridiculous and she apologized for it. She suggested I download a local app called Lieferando, which is similar to Uber eats, and get some food delivered. I decided to skip dinner instead Then you get to your room, down a dark corridor, with no ceiling and a bunch of exposed ductwork and pipes and other things because the whole thing is under construction. How ironic that I could see all that ductwork, because the air conditioning doesn't work and the room is a little hotbox. I couldn't figure out why the air conditioning was set to such a ridiculously low temperature, 50°F until I realized that the last person here must've sweat through the experience as well. You think it would be easy enough to just open the window and solve the problem, except that the window has a sticker on it that says do not open, and it doesn't open anyway. I hope the construction project next-door is not supposed to be another one of these hotels, but that's what it looks like. And that's about all I can see, a giant construction project right outside my window, from the first floor, also overlooking the parking lot. To call this entire experience a disappointment would be an understatement . I'm trying to put it out of my mind and pretend it never happened, because it's an awful ending of an otherwise great trip. My layover between planes was from 18:30 on Monday until 14:30 on Tuesday. I thought I should stay close to the airport, but in hindsight, I either should have stayed right at the airport, at the Hilton, or stayed in Munich and taken the train to get there. All the other options would have been more pleasant and less expensive. I will never stay in this hotel, or this chain again. Spare yourself the unpleasant experience. For €191, I expected more.

    Novotel Munich Airport is located 5 minutes from the Munich airport. We used Bus number 635 from…read moreterminal 2 to go to and from the airport. The bus stop is right outside the hotel so this was an excellent choice on our recent overnight layover in Munich. The hotel has a decent sized parking lot for people who are driving to the location. The lobby is well decorated and they have a restaurant in the lobby. We were checked in promptly on arrival and were given a room on the 2nd floor. The elevators are a bit small but we didn't have any luggage so that didn't really affect us. The rooms were very clean and the cozy. Even though we were right next to the airport but we were able to sleep comfortably through the night without hearing jets taking off and landing which usually is an issue for airport hotels. 4 star decent hotel with excellent pricing if you book through Expedia which I did.

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    Novotel München Airport
    Novotel München Airport
    Novotel München Airport

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    Flughafen München Terminal 2 - airportterminals - Updated May 2026

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