This company is a scam. I ordered a deluxe, customized flower arrangement for my sister's funeral and received something completely different. The company admitted they sent the wrong product, yet after charging me $160.60, they offered only $25 as a refund. This was an emotional purchase, and their response was unfair and unacceptable. I am not the only person who has been scammed by this business. Do not trust them--especially for important occasions. read more

Placed a $100+ order of flowers for my 89 yr. old mother in February of this year. She received her flowers on time but they arrived in a poor state. Customer service was unable to replace or issue a full refund. I will advise anyone to think twice before you order flowers from this vendor, especially if they are for someone you care about. read more

Flower Shopping - Stock was withered and drooping the next day. There was plenty of water in the vase. - Florists Near Me - Ladera Ranch, California

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I never write a review but I'm extreamly disappointed with the service and lazyness of staff ,.. I order flower for my man birthday and anniversary the day before to be delivered on hi birthday and they took payment and everything but at 5 o'clock they say they not going to be able to deliver my flowers !!!!! on that day the whole point of me ordering the flowers is a nice gesture because we have a long distance relationship to be delivered on his birthday they weren't able to make that happened they also where rude about it so be aware and chose a different buissness the value of the costumer service was terrible read more

Their site stated next day delivery. When the delivery didn't happen, I called customer service which is handled off shore and was told that the order queue was too long to make the next day delivery happen and promised delivery a day after the expected delivery. I'm now going into 2 days after my schedule delivery date. No communications from the company about the delay (s). I'm trying to cancel my order now and will call a florist near the recipients house to get a more reliable florist. I don't recommend this company . read more

I wish I had read these reviews before handing over 65$ for a fancy arrangement I saw online. Their "substitution" policy allows them to justify almost anything. Their customer service is a joke. "Freshest flowers available at the time of the order" was their excuse for limp, bruised roses. And their Victorian Teacup Arrangement advertised on the website was stunning but it came in a crappy 99cent store mug which looked nothing like the teacup & saucer that was advertised. They said since the mug was "bigger" it was an adequate substitution. This company is scamming people out of their money by advertising high-end arrangements and substituting low-end products read more

Flower Shopping - What was advertised - Florists Near Me - Ladera Ranch, California

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Terrible experience. No flowers were delivered. It was a surprise gone wrong. Felt like a scam

first time order for same day, received confirmation that the order was on the way then was notified it could not be delivered. I offered to pick it up directly from the florist unfortunately that was not an option. given this was my first experience with them I cannot personally recommend them. read more

This was horrible. I have pictured what I ordered versus what I got. The measurements that was said to send, was extremely off. It was tiny. Also, the basket was not the basket pictured. When I emailed customer service they said there is "nothing they can do." No refund and they didn't send a new one. Horrible. 0/5 read more

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Do not use them. I ordered a cute flower arrangement that was supposed to be a box made of flowers with a bow . Instead I received a flower ball with a terrible netting on top. I was so embarrassed. It was for a friends birthday. When I contacted customer service they refused to say that it was an entirely different (and ugly) product. They said they would give me 25 % back because it wasn't the right size. When I wrote back.(I included the picture of the product and the product they sent) They said that it wasn't exactly the specs the florist tried, so they will offer 30%. What is so bad is that they are down playing the fact that it is nothing like the item except the purple flowers. They didn't offer to do ove, or a refund. Or offer to tack it back and issue a refund. Don't use this company. read more

Flower Shopping - This is the flower arrangement that is supposed to be a cute box with a beautiful bow all made of flowers. So different from the catalog. - Florists Near Me - Ladera Ranch, California

HORRIBLE customer service and what you receive is not at all what is advertised on their website. My mom purchased a fern (upgraded to deluxe size with same day shipping) that was supposed to come in a pot. What I received was a day late and looked like they had picked it up from Lowe's on the way in a black plastic hanger. When customer service was reached out to all they wanted to do was refund the 3.95 same day shipping. Pictures are posted below. Never again will this company be used. Such a joke and a total scam! read more

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I purchased a floral arrangement for a friend who had just had a baby boy. The arrangement I selected was supposed to be delivered in a red wagon with the words "It's A Boy!". Instead the arrangement came in a baby box canister, which was NOT what I paid for and was expecting. I was not disappointed w/the delivery or the flowers. However, I am EXTREMELY DISAPPOINTED in the canister that this arrangement was delivered in. It's very misleading to have one thing advertised and have something totally different delivered. Although this may not be an actual "bait and switch", I feel this was extremely deceptive advertising. In addition, I was charged $20 for "handling", which was almost 2/3 of the original purchase price. I felt this was outrageous. read more

Flower Shopping - This is what was advertised and what I paid for - Florists Near Me - Ladera Ranch, California

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I was extremely disappointed. The bouquet looked nothing like the one I purchased. While I understood that there could be some slight variations, this was completely under valued as even stated by your customer service. Lastly, I requested a refund for my purchase and was told I would only receive 20%, absolutely unacceptable for such a botched purchase. Needless to say I will not be using this company again. read more

It's almost impossible to determine which has been worse: the sad tiny flower arrangement that was meant to fulfill my order, or the terrible customer service involved. While I should have known better than to use a middle man like flowershopping.com (a mistake I will never make again), I never could have imagined that a company would be this irresponsible. I paid for a "premium" version of this basket; the 'deluxe' version (one upgrade beyond the picture shown) was promised on the website to be a "larger more full version," so I assumed the 'premium' version would be even larger and fuller. Instead, it was a sad, pathetic, miniature version of the specs and the picture. There was one small flower (Flaming Katies, none of the flowers mentioned or pictured -- which alone is not the problem - I always expect substitutions) and many green leaves that were actually brown and filled with holes (again, I understand a hole or two as a natural occurrence with plants, but I'd say that brownish holes was the overwhelming aesthetic theme of the arrangement I received). Customer service at flowershopping.com was unresponsive, unhelpful, and brazenly dishonest -- promising call backs and never responding, offering a 15% refund on a product that was not only unsatisfactory but also days late, and being generally irresponsible. They stood by their product, their "substitution policy" and their final decision -- it was the opposite of customer service. I was, and still am, completely embarrassed that the recipient thought I would think so little of her to send this product. The description of the product - shown on the left - was "This lovely basket with its blooming plants offers those you care about lasting kindness, consideration, and compassion" If I were writing a description for what I received (on the right), it would be "This sad little basket with dead greens and a scant suggestion of color really sends the message that you couldn't be bothered to find something nice. Oh, and if you pay 40% more for the upgrade, it'll be even worse." If it wasn't clear, I don't recommend, and flowershopping.com is lucky to get the 1 star (it was the lowest allowed). read more

Flower Shopping - Florists Near Me - Ladera Ranch, California

This place is like chocolate covered garlic. Left a bad taste in my mouth. I would definitely not use this place. The customer service is unreliable. If their mouth is open it is a lie! read more

Do not order flowers from this company. I ordered flowers for a funeral that should've been delivered at 11 AM. At 11:55 AM I received an email saying they cannot deliver them. The timing was a disgrace. I understand not being able to source them, but should've been contacted ahead of time so I can make other arrangements. It was very embarrassing. I am still waiting for a refund. I wish I could give zero or negative stars. read more

If I worked for this org, I would feel like an unwitting grifter. I have the same story everyone else does: Ordered flowers, no delivery, no way to get in touch with customer service. Website says 24/7 service. Nope, it's 9 to 5 Pacific Time and you will have to press 1 for "new order" because you will not get through on any other line. When I did that, the person who answered, Sarah, said she couldn't help me with an existing order, I threw a fit, and she then said she would cancel the order and issue a refund. Thankfully, I can always file a fraud claim when that turns out not to be true. read more

The Flower Shopping.com - horrible service. Your order may never get delivered. And they don't care.

I ordered same day delivery via internet on Thursday, within the time window for the service. The flowers were not delivered that day. Friday came and went, no delivery. I tried to call on Saturday, no customer service that day. I emailed them.The response was they couldn't deliver that day (Sat.) nor Sunday and Monday is a holiday so it will probably be a Tuesday delivery. So, IF my (over $100.00 order is delivered at all, it will be a full 5 days late on a same day service. The response is they will wave the 3.95 same day delivery fee and upgrade the number of flowers. PLEASE SAVE YOURSELF A HUGE PROBLEM AND DO NOT USE THIS FLORAL SERVICE. My Mom is very ill an in the hospital on the other side of the country. Sending flowers to comfort her is all one can do at this point. This business is completely horrible. read more

I sent three emails with NO luck!! DON'T ORDER WITH THIS COMPANY. I WILL NEVER ORDER FROM THIS COMPANY AGAIN AND WILL REPORT THIS TO CONSUMER FRAUD! PLEASE SEE EMAIL BELOW FROM THE FLOWER SHOP! Subject: 03784130 Dear Leatrice, We hope this email finds you well and thank you for allowing us some time to review the order. Previously you mentioned this arrangement should have consisted of blue flowers and black tissue paper. We wanted to clarify that this arrangement does not call for blue flowers or black tissue paper at all. The description for this product mentions shades hot pink, orange and purple flowers accented with green and pink curling ribbon in a purple gift wrapped clear cube with a green ribbon.  We recognize the arrangement delivered was not in a gift wrapped cube, did not have curling ribbon or orange flowers. While the decor is a focal point of the arrangement our florist managed to maintain the style by using a colored purple cube. Because the florist did not have any orange flowers, they substituted the arrangement with red flowers as that best compliments the hot pink and purple flowers.  Nevertheless, the focal point of the bouquet was missing by the decor not being used and we would like to offer a discount of 15% off of the product price. Please confirm and we will have this reimbursed back to your method of payment as soon as possible. Kindest regards, Hope  Customer Service FlowerShopping.com CustomerService@FlowerShopping.com (888) 445-8828 read more

Flower Shopping - I DID NOT ORDER THIS FOR MY GRANDDAUGHTER, BUT THIS IS WHAT I RECEIVED AND I WAS OFFERED 15% OFF. I DID NOT WANT 15% OFF OF $100... - Florists Near Me - Ladera Ranch, California

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Placed an order for a funeral spray that cost over $200 and was assured that the flowers would be delivered to the church the morning of the service. Called back after placing the order to request a receipt and again was assured that the delivery would take place the morning of the funeral. Called back a third time because I did not receive the receipt and spoke to a Customer Service agent who told me the receipt would be emailed after the flowers were delivered and he also assured me that the flowers would be delivered the morning of the service. Instead, they were delivered the day BEFORE the service in 100 degree temperatures and the flowers were drooping and wilted the morning of the service. I paid for fresh flowers and received wilted. Moreover, I was not sent the receipt as promised. Take my advice and DO NOT USE THIS SERVICE. read more

I will NEVER use this business EVER again. I ordered on Monday before 3pm EST to be delivered same day. Got an email (not a call) stating it would be Tuesday. I called and changed the address on Tuesday since she was leaving the hospital. I once again was told not a problem they will take care of it. It was never delivered. I then get an email stating they cannot be delivered on Wednesday stating I will need to pay more. Now we are 3 days in with no flowers delivered. I called and stated this was not my error and should not be charged extra. I asked to talk to a manager and all she said was to send an email which would do nothing. I then said fine, charge me the extra fee, just get it delivered and then was told they cannot guarantee delivery since the holiday coming up. Are you kidding me? I ordered them on Monday. I had no choice but to get a refund (which will take another 3 to 5 business days). Not to mention the customer service rep hung up on me once I said I will take a refund. I did get very upset with her, but you can understand why. When a company makes a mistake (even if it's only an additional $18) THEY should take care of it since it was their fault in the beginning. The customer should never have to pay more because of the company's incompetencies. It had been a complete nightmare. Never in my life have I ever had this many problems ordering flowers. In the future, if there are issues then they should always CALL not email. There is a reason we provide phone numbers. I truly hope nobody ever has to go through this again read more

Far worse than the 1 star rating I have to give. This company is just a fraudulent scam. Here is my first message to them- NO RESPONSE AT ALL.: The bouquet was placed in a mason jar with grooves, not the high end glass vase in the picture. The flowers are lacking...missing many, the delivery came so late my wife's day had ended, and the delivered item is clearly lacking. This is not a matter of your substitution policy. It also ruined my day because of the stress level of me having to call the customer service department more than one time. A total of 3 calls to be exact and the stress of it not being potentially delivered had me on edge all day. Not the way I envisioned spending my 20th anniversary. Bottom line the item was delivered after the noon cut off and I'm sending it back for a refund." SECOND MESSAGE: NO RESPONSE: " It has been 5 days since I opened this case. I have the item here and I am ready and willing to return it. Your lack of response is not to your benefit. I want to resolve this with you. I will wait another day and I hope to hear back from you." 3RD MESSAGE: NO RESPONSE: "Did I mention that I had paid your extra fees for delivery in the morning? You call it a rush fee and you were glad to take the money. It was VERY important that this item was delivered in the morning while my wife was STILL IN HER CLASSROOM at the school. Not when the day had ended. I believe your company uses 'bait & switch tactics' and essentially fraud. I have sold 65,000 items online myself and I take care of my customers to maintain a 100% positive feedback. Final chance to make this right & refund the money. I will send this item back. I never wanted it after the item missed the cutoff. In fact in my last call with your customer service at 3:05PM on August 31st. I said "the item has not arrived. I paid a rush fee for early delivery, and CANCEL my order". They agreed to cancel it, yet I am still being charged." read more

Flower Shopping - What they advertised - Florists Near Me - Ladera Ranch, California

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I wish I had done my homework and read all these reviews prior to buying from Flowershopping.com. I too paid for a "premium" arrangement and what my recipient received wasn't even close to what the picture and description said. I'm not even sure why they have a customer service number because they truly do not care. They got your money, "flowers" were delivered by the cheapest "local" florist they could find. Never again. read more

Terrible service, flowers were not delivered as promised. They were not sent on the date that was agreed upon and twice service rescheduled date to send the flowers. Flowers have still not been delivered and it has been almost a week since the order was placed. read more

I purchased flowers for my mom through flowershopping.com and when they were delivered to her, they looked nothing like what I paid for. I have been emailing back and forth attempting to get a refund and they are giving me the run around. I sent them pictures and they openly admitted there is a huge difference. The flowers were $79.99 + s&h and taxes for a total of $98.34 and that was for the premium. I can't imagine what they would look like if I had purchased the cheaper ones. I'm furious! My mom is in the hospital in another state and all I wanted was to send her some pretty flowers. This company turned that into a nightmare! Do not use them. read more

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I ordered 20 red roses $146.00 two days ahead of time, for Valentine's Day, and the flowers were never delivered. I was never contacted one way or another by them to inform me on what happened to the delivery. When I got concerned and call their support number at 5pm local time to get an update the phone went to a recording and said call back tomorrow. Well"Tomorrow " is not Valentine's Day. read more

Very liberal substitution policy. I ordered a beautiful premium pink basket arrangement with roses and hydrangeas. I received a bright orange and pink arrangement with Gerber daisies in a glass vase. Unfortunately, I ordered this as a corporate gift for a client and it looks like I went to the grocery store to pick it up. The florist offered me a 10% discount and cited their substitution policy which in this case was everything about the arrangement I ordered. I do not recommend this business. I also think it is shady not to have the location of this business listed anywhere on their website not to mention that the reviews for this business are scattered on different sites so they are hard to find even though this business has reviews on their website from 2012. read more

Ordered flowers on a Sunday for a funeral on Wednesday. Contacted on THURSDAY and told they were not going to be delivered.

On August 17, 2023, I placed an order with FlowerShopping at 6:16 a.m. PT, upgraded to the premium level floral arrangement and paid extra for a rush delivery. When the arrangement had not arrived by 3:00 p.m. ET, I called to cancel the order. Olivia said she was working remotely but would get an email to the shop to cancel the order. I placed an order with a different company. The next day, I spoke with Destiny who informed me that she could only refund the rush delivery fee. At the very least, the company should have refunded the premium upgrade charge as well. As I'm sure you will agree after viewing the photos attached, we did not receive what was ordered. I sent emails explaining my dissatisfaction. Everyone I spoke with by phone and email quoted their company policy and insisted I got what I ordered, the ordered couldn't be canceled as it was already on the truck. Very rude customer service!!! read more

Flower Shopping - Florists Near Me - Ladera Ranch, California

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