I went to my pick up area to wait for this FlixBus Green Bus to pull up. After waiting 20 minutes a white bus pulled up and people starting walking towards it. I noticed I was going to be left alone. I approached the bus and noticed a guy with FlixBus clothes on. He stated that they had to use another bus company to take us to Los Angeles. The bus did not have Wi-Fi or power outlets and it was old, very disappointing. My returning trip was a nightmare I was dropped of by Uber to the pickup spot and then I received a text message that the bus would be Delay 2 hours. The spot was an empty unsecured parking lot that was dirty with homeless people camp out and strange people walking around. It also was the home for Aladdin Bail Bond. I am a senior with a knee sprain and joint effusion who had a knee brace and crutches standing on a corner totally confused and I felt unsafe. I took the bus because I could not drive or fly with my injury. The GPS system does not work because no one could find the bus, several people called customer service and we found out they all read the same script " the bus is on its way". They were in Europe and did not have clue about the bus or my location. A bus arrived 3 hours 20 minutes late it was not a FlixBus they parked a block away from pick up spot and made us walk a block and cross a busy street without cross walks it was not safe. I was the last to make to the bus because and could not walk fast. Please forward to Andre Schwammlein, Jochen Engert and Daniel Krauss to follow up. How would you feel if your mother was stranded in a dark park a lot for 3 hours 20 minutes in another state with her purse, jewelry, cell phone, luggage and not able to physical defend herself? It was scary!! read more