NEVER USE FLIGHTHUB. Unbelievably bad booking and service. I had an easy transaction - flights for 2 people to Croatia. Immediately the bank declined the transaction but FH charged me 11 times to my first credit card. I tried 2 other credit cards which the bank declined but FH charged my 51 times, so finally I was owing $15,000 to the credit cards. When I tried to contact Disputes, the AI messenger at FH would not let me proceed. No one ever returned by phone calls and my emails. All this when FH writes the refunding is a simple process. After 1.5 months I have my bank involved to Dispute all the charges. Unbelievable. read more

I wish I can give them zero stars. Just stay away from the FlightHub. We had a terrible experience with FlighHub. After booking a flight through them, our trip was disrupted and they could not even reschedule and we could not reach are destination. There customer is horrible. The system repeatedly directed me to an AI chatbot that provided unhelpful responses and kept sending me in circles. It was definitely a loss of time for me. Get live person you have to wait for hours and they don't care. In my case, I booked fight and they charge my credit card, but never made reservation with the Airline(s).When the prices when up, they had problem to make reservation, because tickets went up. There are scamers! read more

The staff is very bad.. I booked a flight and it was canceled by the airline because of the wars and they gave me a credit and I have an email and proof through the application, when he called and talked to the employee that I want to book a ticket from credit, he closes the phone, I called many times, but it's useless, he turns off the phone or tells me to stay waiting a little and he doesn't come back read more

FlightHub - The employees too bad - Travel Services Near Me - Montreal, Quebec

Just stay away from FlightHub. I had a terrible experience with this company. After booking a flight through them, my trip was disrupted and eventually cancelled, and I was unable to reach any real customer support for refunding my flight. The system repeatedly directed me to an AI chatbot that provided unhelpful responses and kept sending me in circles. It was definitely a loss of time for me. read more

I am extremely disappointed with my experience with FlightHub. This issue involved a compassionate flight modification due to a death in my family. During the change process, FlightHub provided written breakdowns of the fees involved. Initially, I was quoted: $160 airline penalty $75 FlightHub modification fee $42 fare difference After I submitted required documentation (including death certificate and proof of relationship), I was later shown a breakdown where airline penalties were listed as $0. Despite this written representation, I was ultimately charged: $202 $75 When I attempted to resolve the discrepancy, FlightHub maintained the charges were valid. My credit card dispute was denied after the merchant responded. The core issue is not the fare difference. It is the inconsistency and lack of clarity in how fees were represented versus how they were ultimately charged. This occurred during an already stressful family emergency. Instead of compassion and transparency, the process felt rigid and transactional. I strongly encourage travelers to carefully document every communication and breakdown when dealing with this company. read more

This company is running a fraudulent operation. They advertise lower prices than competitors, but what they do not tell you anywhere during the booking process is that they'll tack on a non-refundable "service fee" after the fact ($150 in my case). It's not disclosed at checkout, not in the confirmation, nowhere. I only discovered it when I checked my credit card statement. My flight was canceled due to the conflict in the Middle East. While the airline refunded the ticket, I was still charged the service fee. This is deliberate deception, plain and simple. To make matters worse, their "customer service" is just an AI chatbot. I tried multiple times and methods to reach a real human agent -- phone, chat, whatsapp -- and got nowhere. It's a black hole. If you value your time and money, stay far away from FlightHub. Use FlightNetwork or Expedia. At least they are transparent and you can talk to someone. read more

misleading, they should return the double charged luggage money (it happens often) they do not return it or answer, impossible customer service and not cheaper than using the airlines. Wouldn't recommend. read more

FlightHub took 150 USD for my checked bags and the airline said they didnt have it so i had to pay again! I want Flighthub to give me back my money and it is impossible to reach anyone. I have been waiting on teh phone for 90 minutes for a human and nothing! :I uploaded the receipts on to their website and nothing! Give me back my 150 USD! What a scam! read more

FLIGHT HUB The worst of the worst experience with Flight Hub!! Let me explain: I recently planned and booked a trip to Turkey through Flight Hub, departing on April 11, 2026, from Toronto International Airport and returning on April 18, 2026, from Istanbul. Total cost with flight cancellation insurance is $1,501.00. Due to the escalation of the war in the Middle East, I decided to cancel my trip for a further time that would be more suitable. March 3rd, I made numerous calls to have my trip cancelled and to get a refund for the total amount paid. Since it became literally impossible to speak with any customer service agent, I had to settle for an AI or automated service, trying to explain my situation and that I was seeking a total refund of the amount I paid. Flight Hub. Over and over again, I had to explain my concerns about going to Istanbul and of the position I may be put in, meaning the war that was escalating to other countries. I was on my phone for about 10 hours, trying first to cancel my trip, and secondly, getting a total refund through the cancellation insurance I also purchased at the time. Finally, I received a message that my trip was cancelled. BUT, I was and am given the complete run around trying to get my trip they said I would get back through the cancellation insurance I paid for. Again, all day yesterday, March 4th, I played 'Pass The Buck', as the Insurance company Europ Assistance Canada said that it was Xcover that deals with refunds. Calling Xcover Insurance, to make a long story short, said it was not them and gave me another company and number, and the end result was just a vicious circle with No satisfaction. To top it off, according to my one bank account, Price Hub tried yesterday to take out another $200.00 from my account, for what, I just don't know. Through a third party, an investigation into this matter is taking place. NEVER, EVER again would I use Flight Hub and I would advise others to look elsewhere !!! Seeking some type of help!! k.s.campbell.10@gmail.com read more

Avoid FlightHub at all costs. I booked a ticket for a guest minister to attend our church convention through FlightHub, and the entire experience was a nightmare. When Air Canada flights were grounded in August due to the strike, we could not get our guest to Calgary as planned. Air Canada refunded their portion, but the return leg booked through WestJet via FlightHub became impossible to use. Here's the issue: * FlightHub refused to help us get a refund or even apply for a credit. * WestJet confirmed that an exception credit could be granted, but only if FlightHub called their exceptions department directly. * Despite repeated calls and clear guidance from WestJet, FlightHub has failed to act, leaving us with lost money, wasted time, and no resolution. The worst part is that FlightHub hides behind "third-party booking" policies, making it extremely difficult for customers to resolve issues, even when airlines themselves are willing to help. Save yourself the stress. Book directly with the airline. If there's ever a strike, cancellation, or disruption, you'll be able to deal with the airline directly. With FlightHub, you're trapped in endless back-and-forth with no accountability. I strongly caution anyone considering FlightHub: they are quick to take your money but absent when you need real customer service. read more

If you have any problem with Flighthub, you can file a complaint at the following link: https://competition-bureau.canada.ca/en/contact-competition-bureau-canada/complaint-form Rest assured you'll get your rights back. The Competition Bureau Canada, already convicted Flighthub previously in 2021 as per: https://www.canada.ca/en/competition-bureau/news/2021/02/investigation-of-flighthub-ends-with-58m-in-total-penalties-for-company-and-directors.html?utm_source=chatgpt.com My experiment: The worst company you deal with to book a ticket. They are clever in grabbing your money then disappear. They have no human reps to talk to when you have complaint. I booked a flight from Cairo to Toronto. Because I have a medical issues in my leg, I must have front row seat as so, I paid CAD $65 to upgrade my seat. It ended up when boarded on plane that the seat I booked is not first row seat as shown on the plan on their website when booked it. On their plan, it shows the seat 21K with no seats in front of it and that what I paid for. While on plane there was an entire row 20 and seat 20K was in front of me unlike what they showed on their site. I had to suffer for 11.5 hrs of long non-stop trip because of their manipulation and misleading info. After my return, I contacted the customer support and took 3 weeks to reach to someone who insisted they did nothing wrong and clearly stated they don't do any refunds. First: they cheated and misled n showing wrong plan to grab the money from my pocket Second: they show careless in responding to my complaint since the trip is over and the money sits in their pocket Third: you really would suffer and struggle to reach to human agent who is based in Egypt not Canada. Forth: no one even cared to show professionalism nor responsibility towards my medical situation I gone through for 11.5 hrs. I'm attaching hereby the screenshot from their site which shows no seats in row 20 in front of seat 21K I booked. After they finally put manager on call, he said there is no error from the company's side although there is no seat shown in row 20 read more

Flight hub made a mistake on there end booking my flight dates. They will not change the dates that they made a mistake on. This is a fraudulent company. Please be ware. Almost impossible to talk to a human about issues. They offer dates and send back confirmation after the flights have been paid with the wrong dates and they will not change or reimburse. HORRIBLE EXPERIENCE AND OUT ALOT OF MONEY!!!! read more

Avoid at all costs!!! If I could ad a -1 star I would. Tacked on hidden change fee of $100 in addition to the airline change fee, which I paid extra to have that option. Takes many times to get any reply from a human and their AI bot is really lame. They provide no service or price break over going through the airline direct and the airline wont allow you to manage your booking or request a change without going to FlightHub, which in most of my communication attempts just refer me back to the airline for help!!! read more

If I could give 0 stars I would - terrible company, steals your money. Flight was cancelled by the airline, and Flighthub refuses to give me the refund even after I was told by the airline that I was entitled to a refund, but since I booked through Flighthub, and they were the ones I had paid, they are the ones I had to get a refund from. Hours upon hours later, dealing with texting their AI who I believe is just programmed to stall in the hopes that I will let it go, I am still trying to get the money that the airline refunded because of the cancellation. This has been going on since June, and I still have no refund. If you have the same experience as I do, please file an enquiry and a complaint with the ECC. read more

Worst experience ever. DO NOT USE FlightHub and definitely DO NOT PURCHASE CANCELLATION PROTECTION. Once you book a ticket it is almost impossible to talk to a live person. I booked a flight that had a connection. I received an email saying the connecting flight was cancelled. They could not find me a replacement flight and then kept the cancellation insurance of $250. They cancelled the flight not me!!! It also took me 5 hours - no exaggeration to connect with them. They only want to use their chat bot feature. Terrible company. Lesson learnt. read more

Double charged for baggage and flight. They refused to give me a refund. The agent was rude and would not listen to me.

A frustrating and disappointing experience with FlightHub I had a round-trip flight booked through FlightHub with Porter Airlines -- a simple, direct 1.5-hour flight each way. My outbound flight was scheduled for 9:30 a.m., but at 2:00 a.m. on the day of departure, I received a notification that it was cancelled due to mechanical issues. I was automatically rebooked on a flight 10 hours later with a stopover, turning a short 1.5-hour trip into a 6-hour ordeal. Since I was only visiting my destination for just over a day, this major delay severely impacted the value of the trip. At that point, it only made sense to go if I could adjust my return flight -- either to extend the stay or recover some flexibility. Otherwise, a refund or credit seemed like a reasonable next step. Porter's automated phone system advised contacting the third-party agent (FlightHub), so I began there. FlightHub's system heavily steers you toward using their automated chat. After persistent effort, I did get through to a live agent. Unfortunately, I was told they couldn't make any flight changes or issue a refund/credit due to Porter's policies. So I called Porter directly. Their customer service agent said that, given the situation, they could offer alternatives or possibly issue a refund -- but only if FlightHub contacted their agency support team directly. With that guidance, I called FlightHub again (after a 30-minute wait). I clearly explained what Porter had said. Still, the FlightHub rep insisted "there are procedures" and claimed they couldn't call Porter directly. Instead, they submitted a digital "exception request" on my behalf. Two hours later, I received an email: request denied. read more

We are 69 and 74 old couple and like to sit together so that we could help each other when we travel by air; recently we booked a nine days trip to Mexico through FlightHub. We paid an extra $ 448.36 Canadian for seat selection for both outbound and return flights. On the outbound flights we were assigned seats at different rows and when checking with the airline staff, the lady checked their record and told us that there was no code to indicate that we had paid for seat selection! I contacted FlightHub four days before our return trip and explained the sitting arrangement on the outbound trip, and I was told that FlightHub's record shows our seat selection is pending. Pending and the flight was finish! It does not make sense to me! So I ask to cancel all seating request and a refund; I was told their system cannot process refund since all seating request is in "pending" status. I paid for request seating with the airline for the return flights just to make sure. It's been two days after we return home, I check with FlightHub for the refund and was told our seating request is still in "pending" status so refund request cannot be process! All attemps calls to talk to someone from FlightHub ended up dealing with AI, which is very good at looping you to nowhere!!! read more

FlightHub is by far the worst booking platform I've ever used. I literally paid them $3000 for two different flights which I never took and they wouldn't refund a penny. The staff are rude, unprofessional, and completely uncooperative. On two separate occasions, they stopped answering my calls as soon as an issue came up. When they did respond, they simply told me to contact the airline, then claimed they couldn't reach the airline themselves and after that, no one would pick up the phone again. I will never book with them again and I strongly advise others to avoid this company. read more

They are pretty much scammers. For a canceled flight, they promised a $880 credit for the next booking. When I tried to use it, they made it literally impossible. The first time I wanted to use it, they asked me to pay another $800 as "fees". I said no. A few weeks later, I tried again, they told me now I had to call the airline to do it with them. When I called the airline, airline told me they never got the money cuz I booked with the travel agent (Flight Hub). They kept the money. So I contacted Flight Hub again, this time they told me they don't have access to my credit anymore because I called the airline so airline took it back. CAN YOU BELIEVE THAT?? They are pure scammers!! I would give them minus 1000 stars. Go to hell, Flight Hub!! Stay away from them. They are gonna get shut down soon. read more

Their tickets are same price as airlines and expedia but for some reasons, the tickets have restrictions!!!!!!!! Emirates and Expedia was offering me 2 checked in baggages for 23kg and flighthub said "according to airline rules" when i got the ticket, the airlines told be that due to restrictions on my ticket, I get only one bag!!!!!! They be running some scam or not sure what!!! Just dont use them read more

I made a reservation on FlightHub for a one way trip on the Colombian airline Satena. FlightHub did not sent the eticket. When I tried to contact them, it was impossible to speak to a human being. I was sent to an AI generated chat that claimed the boarding pass was available on their website. It was not. I am left wondering whether or not I actually have a reservation and knowing that I do not have a boarding pass. This is a terrible company. read more

if I could give them negative stars I would. my husband paid for flight cancellation insurance and they refused to refund the ticket for some bullshit excuse. they are not worth getting tickets through. they will not help out at all either. they are liars and scammers who will take you money and not refund you when you pay for the insurance. read more

This company is so bad. The ticket agent kept cheating. As an old customer, I trust them and gave my all payment details as they required before checking ticket. And the guy called Caser #130 promised I can have unconditional 100% refund ticket. After ticket confirmed, he said I have to purchase an insurance package add-ons, otherwise I cannot get protected for any changing! It was a just a start of spam!!! After I purchase the insurance, I was told by a supervisor that only 80% can be covered. And days later, when I tried to talked to their customer service, nobody wanted to answer, they just cut off my line or told me service will not answer by phone. Cheating, cheating and Cheating!!! read more

absolute bulshit !!!! because of an unexpected situation i had to cancel, they credit me back with travel credits , great right ? till i go to book the same flight and now its more then before with the travel credits.... absolute bulshit they should have just said no refund then to set me up.... horrible company , ive book my flights with someone else much cheaper , im posting reviews of their shit everywhere i can read more

AVOID AT ALL COSTS. Despicable company of scammers. My mother didn't even use FlightHub to book anything but accidentally called them since they fraudulently advertise themselves as different airline's help numbers online. My mother got scammed into paying $275 to add a middle name to a flight reservation unnecessarily. The FlightHub representative on the phone pressured her into paying the fee by threatening to cancel the ticket if the name wasn't changed. After she paid they sent her an email with 'new tickets' with an added middle name which are fake. My mother called United an hour after the transaction and there was nothing changed on the ticket. read more

don't buy tickets from them, They confirm your booking and then cancel the booking without any call. and they don't return our money immediately. customer service is so poor they kept me waiting for hours. horrible experience want to give 0 star. they scam people. i am about to file a case against them read more

Do not use JustFly or FlightHub (same company). They have no customer service and they will steal your money.

NEVER book checked luggage through Flighthub! I booked 2 suitcases and paid $80 and it never showed up on my itinerary. Ended up having to pay again at the airport. And the customer service was abhorrent over the phone. Useless and never offered to fix the problem, just mansplained what I already knew and made me angrier. So many other websites to use, please don't use this one. read more

Ridiculous Credit Practice/Policy and Terrible Customer Service!!! In November 2021, I bought a ticket to Europe to go home to visit my family. Unfortunately due to a new COVID-19 wave at the time I needed to cancel my flight and re-book. In the beginning the customer service representative offered me a credit which I took as I knew I would be able to reschedule this trip to visit my family. They explained that the credit expiration date was November 2022 and I was told it would need to be used by then. So at the beginning of November 2022, I tried booking a new ticket with the assistance of the FlightHub employee. We spent almost 2 hours on the phone looking for any flight sometime the following summer in July-August 2023 using the same airlines because it was their given/policy. I was not picky and was willing to take whatever was available. However, the representative kept saying there were no flights and so I was told I will get a voucher to replace the credit and that the voucher would be valid for 2 years. I have been continually checking for flights, and finally some appeared at the end of last month. However, when I tried to use the voucher, it was coming back as invalid each time I tried entering it. I called the customer support line right away where I was told that there is no voucher and my credit had expired. No one had contacted me to inform me that both my credit and voucher had been cancelled so I am now out the full amount of my initial tickets. When I asked to speak with a manager or supervisor I was told I would need to open yet another customer service claim so I did so and was told I would receive a call within 24-72 hours. Instead of receiving a phone call as promised, I instead received an email (from a "do not reply" generic email address) claiming they had tried to call me (I did not receive any calls and also did not have any missed calls during the 24 hour time period) but I was unavailable and if I have any questions, I can call the support line. I called the customer service number immediately and again I got the run around and no one was willing to connect me with a manager. Basically they told me that there is no one who can help me and everyone, including the owner of the company, will tell me the same thing. Their customer service is TERRIBLE, hiding behind "do not reply" emails, a "Contact Us" email address that they then say is not monitored and customer service representatives that do everything EXCEPT offer customer service. I do not want to say they stole my money but I paid a substantial amount for the initial tickets and now I have no credit, no voucher and no replacement tickets. All I have been asking is to be able to book replacement tickets for a flight that I had first booked in 2021 and have been trying to re-book since November. read more