It's a SCAM! My daughter sent me flowers and paid extra for the delivery on time. The bouquet was left at the door and got frozen because the delivery man didn't ring the bell. The bouquet is an absolute mess and except for colors doesn't even resemble the picture. Such a disappointment! Unprofessional service! Don't use! read more

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I called from San Fancisco, CA, USA and Marc was very helpful. I sincerely appreciate his efforts to get the flowers delivered for me in Quebec City! He had them delivered to the hotel where my wife is staying. She called and was thrilled with the flowers! I don't have any photos. The price was what I expected. Thank you. Steve B read more

Ordered a beautiful bouquet of flowers for my mom for mother's day They arrived by another company named Bloomex half the flowers were broken I've been trying to reach both companies you can't reach them at all I've sent emails no reply either. Please don't get fished in by this company I'm from Laval Québec. read more

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I do not trust this company with delivery. I ordered the Voeux Merveilleux deluxe (extra flowers) and glass vase to be delivered to a client in Quebec city. There is a description and picture of what I ordered on their web page. See photo on right. I paid $143.63 CAD (Incl taxes). I order flower delivery in US and in Quebec quite often for my clients so I know what expect for $100. The arrangement delivered was a MUCH smaller and less expensive arrangement missing several of the flowers that were supposed to be in it (with no replacement for those missing items). See photo on the left. I emailed the company twice with a photo of what was received and it is clear that what they delivered is not even close to the one posted on the web page (I paid extra to get the Deluxe package as well). The web page states that certain flowers will be in the arrangement - it is apparent these or anything similar was missing and there was NO replacement. read more

Fleur Concept - The arrangement advertised on their web page. NOTE: I paid extra for deluxe - Florists Near Me - Quebec City, Quebec

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I ordered something nice for my mom through Fleur Concept and by paying a delivery surcharge, was promised a delivery today, on Mother's Day. It is now 8:15pm, no flowers, no note, no email, no phone call, nothing. AND don't try to reach them by one of the 3 phone numbers that are listed, because you'll get the same damn answer: "sorry our mailbox is full, you cannot leave a message". For those of you who, like me, have family members in Quebec, I urge you to NOT buy from them or use their services. I wanted my mom, who's alone at home, to at least have some sort of happiness today by getting a nice bouquet of flowers to show how much I appreciate her. I'm pissed! So damn pissed! read more

Ordered online for a delivery in Quebec City for Mother's Day. Order was flowers in a vase with truffles. Only flowers were delivered. Notified them within 2 days of the missing items. After 2 months and multiple communications Fleur Concept only refunded $10 for a $120 order. Do not trust this company to honour any online orders as their integrity and customer service are abhorrent. Many other bigger companies to choose from. read more

Beautiful arrangements, a must for any special occasion! read more

Fleur Concept - Store front - Florists Near Me - Quebec City, Quebec

My son ordered flowers for Mothers' Day. He even paid a surcharge to guarantee delivery on Sunday. I never received the flowers and even worse, my son did not receive any notice of non-delivery. Since Sunday he was trying to reach them but of course, no one answered the phones. I went to the store this afternoon to ask why there was neither a delivery or a notice. I unfortunately was met with complete arrogance. The person had absolutely no compassion for the situation (of which I was one among many, 1700 according to this woman). There was no excuses no regrets for this lack of service. There was only arrogance. This person was impolite and defensive. I wish the owners would have been there to witness such client service ... unacceptable ! .... both the situation and her attitude ! After such an encounter I will never be able to refer this company. read more

I was informed by my son that flowers arrived half-dead. Very disappointed since this was for my daughter-in-law on Mother's Day. I will not be using Fleur Concept again. read more

Don't waste your money. This is a scam. I order for my niece birthday a bouquet with purple and white roses and she received 3 pink roses .It was such a shame. read more

FRAUD ALERT. Avoid this florist. They take your money and don't deliver your flowers. They come up with excuses to keep your money. I ordered flowers on 4/28/2022 for delivery on 4/30/2022. I got several confirmation emails that everything was in order and that flowers would get delivered as promised on 4/30/2022. When I followed up with the recipient on 4/30 at 3:30pm, they told me they had not received the flowers and received no calls from the florist. I called the florist immediately and they didn't answer and their mailbox was full (they close at 4:00pm and I called multiple times between 3:30 and 4:00pm). The Bloomex Canada customer service responded to my emails but refuse to refund me. All they wanted to do was to deliver flowers 2+ days later or give me a store credit. Why would anyone in their right mind trust a florist that doesn't inform you they can't deliver on the promised date, doesn't offer any compensation for missing an important delivery and declines to refund the money paid. Fool me once, shame on you. Fool me twice, shame on me. I can't trust these people because they're not transparent and can't acknowledge their mistakes. I am reporting this florist to Visa and disputing the charge. read more

order was never delivered, been pushing them for a week and they were never able to deliver, no reason given refund not received after 1 month from order date and countless conversations with them worst customer service ever, not able to talk to a live person, only able to get to them through their chat, you are talking to one of their bots half the time, i opened a dispute with my credit card company and just hope to get my money back when i talked to them about the refund they always says it is in process and it will be done in 48 hours ... IT HAS BEEN 3 WEEKS NOW !! NOT AN ACTUAL FLORIST ... they are affiliated with BLOOMEX ! which IS JUST AN ONLINE SHOP ...then subcontract with the cheepest they can find nearby the location you order worst experience ever will never order from them / bloomex ever again will make sure to post as many bad reviews as possible to let know everybody how much they sucks !! in the end i called another florist, a real florist, not some sort of an online shop, talked to a real person, paid with credit card over the phone like in the good old days ... do yourself a favor, call an actual florist, talk to a live person and make sure to support a local company ... not some sort of online business making money on the back of a 3rd party florist read more

Everything is amazingly beautiful and artistic. You'll see their work decorating the better restaurants in town. They have plants, flowers and seasonal decorative items. Prices run on the high side- $90 took a sm/md bouquet of flowers and turned them into an art piece. read more