I have used banks in the past, but when I moved back to Michigan I decided to go with a Credit…read moreUnion. Downriver Community Federal Credit Union was recommended by several people so I went with them. I think this was a very wise decision. I have been with DCFCU for over two years now and I am pleased and impressed with the services they provide for members. Whenever I've had a question I have called or stopped in and all my questions were answered. When I did have an issue, it was resolved immediately and steps were taken to ensure it would not happen again. If you're looking for a financial institution with people that care about their members I would recommend DCFCU.

I've done my banking with Downriver for 5 years now and think they are the best Downriver. I really…read morelike their electronic services which makes it seem I'm always right in their branch even when I'm not. They have no fees unless you choose to pay them and it's super easy to get a loan from them. I was kinda bummed to learn that Mike retired but the new guy has treated me pretty awesome so it all worked out.

This is an amazing branch! I do my business banking with Fifth Third and this is the branch I visit…read morepersonally when I need something. They are so friendly on all fronts: in person, by email, or on the phone. It seems common these days to walk into a bank and everyone that is working appears to hate their job. Not here! Everyone is always so happy and friendly. It goes a long way when you're doing business with someone and they are genuinely happy to be there.

Have been long time customer with this bank. I love the local branch great to work with friendly…read moreprofessional. But every time I have a corporate issue I find them difficult to work with. They have come a long way with on line banking finally got that working well.

The staff here are very nice and helpful when I have to come here for anything anytime.read more

Horrible experience. This branch doesn't seem to know how to complete a simple cash withdrawal. I…read morewas repeatedly told that I needed my debit card, which is simply not true. A valid driver's license or other government-issued ID is sufficient for a withdrawal, and for larger amounts, an additional form of identification may be required. The teller who initially assisted me was actually kind and professional. Unfortunately, the other two tellers were rude, dismissive, and kept staring at me as though withdrawing my own money was somehow an issue. When my teller asked for assistance, one of the other tellers insisted that they could not complete the transaction without a debit card. It felt like they simply didn't want to help. I left, went to another Chase branch, and my withdrawal was completed without any problems. The lack of knowledge, poor customer service, and unprofessional attitudes at this branch were extremely disappointing.

Laura is awesome ! Always smiling, bubbly, and cheerful. Her efficiency knows no bounds. If it's…read morewithin her power she gives me what I need. If I pitch something to her, she'll throw her suggestion which always worked out for my best interest. I hope she gets a promotion, raise, or both! We need more customer service sweethearts like Laura until machines take over . One day it's gonna be self checkout like the stores. Until then keep rockin on Laura!!

I've been unhappy with Zeal since they bought out my hometown CU. I've had 3 withdrawals taken out…read moreof my account in error - checks written by another member with a similar account number. Recently they changed my routing number with only a month's notice to order new checks. They did away with the AWESOME greeter at my branch. Just big business. No longer my community CU. I need out!

Had an issue with the dealership I had purchased a side by side through. I talked to the banker I…read morebelieve her name was Courtney and she was so helpful and super nice. It's rare these days to deal with such friendly and helpful individuals but she went above and beyond to assure me everything would be handled.

Run from this place they have very poor security and privacy practices. A family member has had…read moreserious problems that nobody should ever have to deal with here.

If I could give a lower rate, I would. This place is a joke. One ATM that works, the other rarely…read moredoes. And the staff is unhelpful to say the least.

This bank is terrible. One day they are closed up with no notice the next day the machine to make…read moredeposits is not working. The ATMs are down at least 2x a month if not more. In the lobby when you walk in you are bombarded by "helpful" bankers that expect you to announce your business details in the lobby in front of everyone, under the guise of being helpful. But god forbid they should put on more than one teller, who also expects you to announce security details in a loud voice instead of being discreet. This bank practices some of the loosest security measures imaginable.

I had a terrible experience a regular bank and walked in with a millions questions. It was nice to…read moresee a familiar face Nancy Krueger I had known her form a previous credit union years ago. She remembered me! I love the way the place looks inside and the vibe. Nancy was great she got me all squared away.

Had to come in on a busy Monday afternoon and was very pleased with how eager and efficient Ms…read more Krueger was. She got me in and situated with opening up a new checking and savings account. Along with that she also looked into getting my new vehicle refinanced and we were able to see that the rates here could actually save me money! Absoltuely recommend coming here, as Nancy has done nothing but make me feel like family!

I was notified over the weekend that my debit card was compromised and I would need to go to a…read morebranch office to get a new one. Unfortunately, the corporate employee did not mention I would need to make an appointment to do so. I just had a baby and it was a struggle to find childcare so that I could get this done. Despite the bank being very busy and me not having an appointment, the branch manager took time to help me and was so pleasant doing so. She was kind, knowledgeable and had me in and out in no time. It was such a relief for me!

DO NOT USE THIS ESTABLISHMENT FOR ANY TYPE OF BUSINESS. Ive tried for over 2 weeks to apply for a…read moreloan. Mind you I told them I have a cosigner who is willing to help out with a 750+ credit score. Ive yet to receive any calls back even though my cosigner and I both left multiple voicemails. There is no way in hell this place is that busy!! Next to zero customer service, ive tried calling multiple locations and its all just one number. It rings and plays their sorry sounding automated music with a reminder that "youre next in line to be helped". Okay sure, I understand I have to wait next for my turn. NO PROBLEM. Only thing is, you sit on the phone for 15 minutes only to get forwarded to their voicemail. Incredibly frustrating when I have everything you would need lined up to get a loan. Is this place legit or a money laundering business? I genuinely could not tell you. Dont waste your time with this place. Read the other reviews if you think I'm making this up.

tried to put a 14 to 17 day hold on a check for a new account even though federal guidelines say 9…read moreday max. Manager Josh Turner was rude and dismissive because he decided the check was from McDonalds. I made a complaint and he called back so he could lie to me and tell me he wasn't even in the office that day. He got his co worker Robert on the phone so they could blame the poor assistant manager Mike. We do know what both Josh and Mike look like and there is no confusing the two.So, heads up Mike,they will be throwing you under the bus anytime one of them screws something up.