Stand up group of guys working in there. If you treat them with respect you will get that right back. Reminds me of how America use to be where you can make a deal with a handshake and they follow through and then some. I will be bringing my truck back here any time I need work done. read more

Second time in 6 months at Flag Truck Center for unrelated major engine work (2014 Peterbilt with Cummings 600,000 miles). Cam shaft and rollers, Oil leak. As with every shop not perfect with parts delivery but a fantastic shop for serious overhauls. Fair labor rate. read more

Flag Truck Center - Damaged Cam - Commercial Truck Repair Near Me - Flagstaff, Arizona

One Pitiful Star. Where do I start? I sure wish we had checked the reviews on this place before we started. Quick summary: These guys will string you along and burn up your time and money. They can't be trusted to tell you what is really going on with your truck. Our story: We called ahead on a Friday to ask if this shop could help us. Our truck was overheating, and it had already been diagnosed that the fan clutch was failing. We were under a load bound for Carson, CA - the cargo needed to be delivered by Friday so it could get transferred onto a ship. They told us they sure could help us; in fact, they had just cleared their bays so we could come in Monday morning and they'd get started on us right away. We asked if they wanted our VIN so they could order the part that they agreed we probably needed, but they said there was no need before they could diagnose it themselves. That was our first red flag. We got there at 5:30am on Monday morning, and they open at 7:00am. When we spoke to the office personnel, we were told they'd have our truck in by 10:00am. They also told us they would have to order the part, which wouldn't come in for three days, but they would get it in the shop to look at a couple smaller issues we had asked them to look at: an air leak and our regen/after-treatment system that wasn't working right. Okay. We weren't happy, but we waited. Then we made our first mistake. After discussing it together, we decided we would get a hotel room so we could wait in comfort. We rented a car so we could drive up to see the Grand Canyon. Why waste the downtime while we're so close, right? We came back a couple times that Monday, and each time we were surprised to see our truck had not moved. We also noted that the four bays were stacked two deep with trucks that had not been there before we got there. Apparently out of sight means out of mind, out of the shop for these guys. So much for first come, first served. They didn't even call us before day's end to give us an update. We checked in Tuesday afternoon after our visit to the Canyon, to find the truck had not yet been touched. We went inside, intending to get the keys and throw in the towel, only to be told that they had ordered the part, and it was on its way. They went so far as to 'check the tracking' on it, wondering why the package wasn't showing any scans yet. Not sure what happened to them diagnosing it themselves before ordering, but we decided to give it another day, and went back to our hotel room. I have to note here that the only time we got any kind of an update is when we physically came to the shop to check in. Our misgivings were growing. Wednesday comes and we find out that the part wasn't on its way. They had actually not been able to find the part, it had never been ordered, and so they couldn't help us with the fan clutch. But they had found the source of the air leak and they would fix that the next day, when THAT part came in, Thursday at noon. We were slightly encouraged to see that they had actually touched the truck. So we rented the room for another night, and went away with anxious hearts. Thursday morning we checked out of the hotel determined to be on our way no matter what. We brought our stuff and put it in the truck, which was once again not in the shop, and we waited. Noon came and went, and the part came in, though they didn't come tell us, so we could decide whether to take the part with us to another shop. (We had called two other Volvo dealers, both of whom had the fan clutch we needed, and we had determined we would get that work done before leaving California.) Next thing we knew the truck was apart and they were working on the air leak - which tied in with the regen filter problem - it was all an exhaust leak. Anyway, they finally told us they had put it together, cleared all the error codes and showed us the parts they'd replaced, and billed us for 8 hours of labor. We couldn't prove it, since we weren't there the whole time, but we are pretty sure they did not have it in the shop for 8 hours. We jumped in the truck, ready to hit the road again, and first thing we notice was an error code pop up almost immediately, before we'd even hooked up to our trailer. We went inside to question how we could still have an error code, and were told that the guy who did the work had left for an hour and a half. How convenient. So we left, sure of only one thing. We will never bring our truck back to Flag Truck Center. It is apparent they don't care one bit about our time, and it is also apparent that we were lucky in that they didn't tear our truck down and not get it back together in time to deliver our load. The only reason we will come back is to pursue a claim if they didn't fix our air leak and regen problem. (To be fair, we did get the truck into another shop - who not only had a fan clutch and fixed it! - they determined that the error code is from a sensor that has nothing to do with the regen system read more

Great place, awesome work and excellent mechanics. The only shop that hasn't let me down in 15 years. No matter the problem, they can can get it fixed. read more