cheese wasn't melted on my burger, and the girl just threw the bbq sauce in my hand had to catch it.

Normally dont mind the prices but today these $7 fries look real light. Dissappointed. read more

Five Guys - $7 lg cajun fries. Real light. Bag is empty - Burgers Near Me - Amarillo, Texas

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Good food. Cooked to order. Order and pay first at counter then sit in dining room. Fountain drinks and tea are self serve. read more

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Quick and excellent service. Burgers and fries always come out hot and fresh. It's one of my son's favorite places to get a burger. We've always had a great experience. read more

Burgers were pretty tasteless - WAY over priced for what you get. Won't be back. The fries and peanuts were the best part of the experience. Smash burger or House Divided is SO much better. read more

They serve food, fast! Their fries are the best! Their burgers come with endless toppings, so add mushrooms or grilled onions or jalapeños...anything, almost! The dining experience is a very "bare-bones"environment, nothing fancy. The Coca-Cola machines are okay--functional but only service one person at a time. Their second soda machine was down so it took awhile to get a single refill. Their customer service was good behind the counter but their dining room was a bit lacking. read more

I ate here the other day for the first time and felt like the food was sort of mediocre for a substantial price. All I got was a small bacon cheeseburger, small fries and small drink and it was over $12. I don't eat burgers that often anyway so I sure don't want to spend over $12 for a hamburger meal when I could get a steak dinner at Cheddar's or even a complete buffet that includes steak at Golden Corral for the same price. Heck, for $3 more I could get the prime rib at Big Texan if I show up before 4 p.m. They say the bun is toasted, and it is, but it wasn't toasted enough to keep it from getting soggy from the ingredients. I sat where I could see the kitchen area and they set the bun with the condiments out where it has to wait for several minutes for the hamburger to be ready, during which time the liquids from the condiments like lettuce, tomato, grilled items, Mayo, whatever you order, drip down into the bun. I didn't make it halfway through it before the sandwich completely fell apart and I had to go get a plastic fork to eat the rest with. The fries were pretty good, perfectly salted, and they do give you a ton. I was reading that their policy is to give you an extra scoop of fries with every order. The problem is that then the fries end up all over the inside of your bag making greasy, which they think is a sign of generosity but it's actually just a mess to try and transport. The condiments did seem fresh but next time I think I would order them on the side. Someone else commented they didn't think the bacon was good but I thought it was very good. I was kind of surprised that it took over 10 minutes from my order to arrive. There was only one couple ahead of me whose number was called but surprisingly they called at least one number after mine even though mine was just a one person order. There weren't very many customers in the place considering it was dinner time. All the employees I encountered were very nice and cheerful. The bathroom was immaculately clean. They do a pretty good job of cleaning up the dining area but I did notice wrappers etc on a table and french fries etc on the floor for longer than they should have been after people left. What I eat here again? Don't know. Maybe. While I was dealing with the mess my hamburger became, I noticed the fine print where it said you can order your hamburger without a bun. I asked an employee how it is served without the bun and she said it could be made into a lettuce wrap or served in a bowl. If I did come back I would definitely order it that way. read more

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Simply awesome I had the grilled cheese burger and it was so good. The service is great as well. A clean and very nice establishment.

Last Night On 8/11/23 The Food Was Wonderful. Quite Expensive But Totally Worth It. The Customer Service From The Younger Gentleman And The Register Lady Was Wonderful They All Did Wonderful But Those Two Were Above And Beyond! Very Clean When The Lady Was Done With Taking My Order She Went Straight Back To Cleaning! Im Impressed! Will Be Back. Also #HardWorkersNeedRaises. Wish I Got Their Names! read more

To begin with, I'm passing through Amarillo and I can't believe the attitude of "too cool Zach E." Joe Dirt wanna be. Unprofessional in that he wouldn't acknowledge me as a paying customer standing directly in front of him. He wouldn't look at me while I ordered. This is the first Five Guys I've visited after declaring an allergy to gluten and he acted as though he could could care less because he failed to announce to the back cooks this fact. I ordered "All The WAY.". I only received a bacon cheese burger. Returned and having them start from scratch. I'm from Las Vegas and these guys could take a lesson from us regarding customer service. Zack did declare that the back cooks would see the receipt and know what to do. New burger tastes bland, maybe I lost my appetite. Customer service, first impressions. I noticed as Zach is wiping tables the knees of his pants are missing, major holes. I'll be here a few more days and I won't return. For those of you looking for a good Five Guys, you might try down the road. The cheese didn't melt and for the first time I didn't finish my burger. I hope the owner is reading everyone's review. I doubt it though judging by the lack of customers and employee attitudes. A few hours later and I'm having reactions. Abdominal pain, muscle aches, pains, not good. Employee appearance, behavior and attitude are a direct reflection of your food. read more

Five Guys - Burgers Near Me - Amarillo, Texas

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We went to the 5 guys here in Amarillo, it does have the fancy soda machines and the orders of fries are super huge. Every burger is a double. The staff is friendly. I ordered the grilled onions and they came regular, which kinda was disappointing. We ordered one burger with mushrooms and they didn't put any on it. The wait wasn't very long. The burger was good, but not crazy amazing, it just didn't have any flavor at all . The fries were Cajun style, had A LOT of seasoning. They don't have ranch . read more

I have a SEVERE gluten allergy and rarely eat out. I saw on "Get Me Gluten Free" app that Five Guys ONLY cooks freshly cut real French fries in their fryer. They are yummy and gluten free. I ordered a lettuce wrap and immediately ALL employees washed their hands and put on new gloves. They wiped all counters down, cleaned the grill. They packaged my wrap in a different sack than my daughter's hamburger with a bun. And they did it all with a smile! They went out of their way to reassure any questions about cross contamination. I did not get the horrible blistering rash that I get from gluten. Way to go Five Guys!!!!! I wish I could give them 10 stars!!! read more

Great burgers and fries, just like they say. Staff is courteous and fast. Clean environment to eat, everything you want in a burger joint!

While the burgers here are delicious and highly customizable, they are seriously overpriced. I do love being able to order a burger just how I want it, but the price is enough to push me over the Coyote Bluff. Ok, that was shameless. read more

Customer service is great!! Gentlemen named Jordan was very informative on the phone!

No cheese on my already to expensive bacon cheese burger. Their grill cook seem to Busy talking and trying to impress the counter girl to pay attention to what he was doing. I wish I would of had time to eat it there so they could of made it right. Looking threw reviews and it seems management or the ownership does not respond to the reviews or complaints of its patrons so I've changed my review to 1 star read more

The food is always consistent at Five Guys however, not at this location. The staff seems to be trained incorrectly on the large fry for $4.99. A large fry in all other Five Guys locations typically means almost a half of a bag of fries. I have never had this issue before. Had to walk back in and ask if the standards have changed. Suggestions and Improvements: Note to management: - Too many employees causes inefficiencies. This is apparent through the cleanness of your restaurant. A lot of standing grease on tables, crumbs and paper on the dinning area floor. Fries: - When charging a high price for fresh cut fries please don't give the customer the hour old fries in the heat basket. Customers will wait for a fresh batch..... It is similar to cooking too many hamburgers placing the hamburgers in the refrigerator and microwaving them when a new customer comes in giving them the left overs. read more

It's sad when a business has a descent product and the service destroys it! I called ahead - paid when I walked in - I sat for 43 minutes waiting while customers that ordered after me dined and left! I asked for my money back and during that shuffle another employee looks and finds my order sitting on top of something- no apology - nothing! I thought they make a pretty good burger but there are tons of alternatives! That was my last time I will eat there... read more

Fries are excellent and plenty of them. I thought burger was not as much flavor as I expected but size is good. I ordered bacon cheeseburger with lettuce,pickles, tomatoes and mustard, small fry and we split it, more food than we could eat but we are trying to lose weight LOL not successful but trying. I'm not sure we will eat here again but worth a stop. read more

Five Guys - Burgers Near Me - Amarillo, Texas

Have stopped many times. Time to give a review. Excellent Excellent. One of best 5Guys. Clean clerks Very Customer Friendly. I have to have couple of changes from standard item. Like no salt on FF. No Problem. And noticed while no busy. Someone is always cleaning. And Oh Yea. 5Guys is Bestest zBurgers read more

This is probably one of my favorite burger places in town. I traditionally stick to their hamburgers, because if it ain't broke don't fix it. Their food is always cooked well and is hot and fresh. I can honestly eat more of their fries than I'm comfortable admitting, they are just that good. This particular location has always proven to be exceptionally clean minus a few peanut shells on the ground, which are to be expected, and the staff is very helpful and receptive to order changes. If you haven't had the chance yet, go and try their Cajun fries and their milkshakes, you will not be disappointed. read more

We were driving through on our way to New Mexico and my brother was desperately in need of a good burger. He had never been to a Five Guys, so we stopped here. He thoroughly enjoyed his burger, but said it was a little pricey. My husband also had a burger with cheese and bacon and really enjoyed it. Overall, friendly staff, good food and clean restaurant. read more

This place is super friendly and is always fresh and hot. Super good burger and fry's. They have the machines that have endless choices.

I've been there twice and so far I have yet to be impressed. The burgers are way over priced for what they are. The ingredients don't seem to be of any decent quality. The meat seems poor and they use American cheese which is about as cheap as it gets. The fountain drinks are 2.29 for a 20oz which is way too much. And if you add fries then you are looking at plus $10 minimum. There are cheaper better burgers in town. Not worth it. read more

Excited to see Five Guys here in Amarillo. Service was great and food was as expected, good!

Decent burger, all the toppings are free (make sure to get grilled onions ) but Blue Sky had a better burger. Get seasoning on your fries (Cajun is my personal favorite ). Little expensive but overall good. read more

Burger was great @ Toppings were fresh I would recommend I was there during lunch rush and received food quickly

Great options and service. Loved being able to choose everything I wanted on my burger.

Food was great! They did mess up my burger by forgetting a topping.. But after I showed them they quickly replaced it. Bathroom and restaurant very clean. Fries are hot and fresh! read more

The burgers here were pretty good. I was actually impressed. A little pricy. But I was satisfied! Love how many add one there are

You might be popular up north, but this is texas, beef capitol of the world. We dont eat of beef well done. And guess what, if you continue to refuse special orders, such as a medium burger, you may as well wave your white flag because your hole in the wall will be vacant in the next 12 months. Sloppy burger, there are 15 better places in town for the same price, quality, and serving size. For that you get 1 star and i will discourage anyone from eating there. read more

My husband & I went about 7 in the evening. The staff was friendly and the service was quick for being so busy. A great burger at a great price :) would highly recommend for a good burger! read more

Really good burgers. They are kind of pricy. They are small burgers but have a lot of flavor.

We went here for the first time today after the recommendation of some friends of ours. We were not happy with the food and way we felt after eating it. It did not take long for our stomachs to go a bit sour. Plus, the food was super greasy and I went through way too many napkins. We unfortunately will not be returning. read more

The burgers are among the best that I've had. The mouth watering fries are freshly cut and cooked in peanut oil. All of the ingredients taste fresh and the food is cooked after you place an order, there's no precooked food here. This is arguably the best burger restaurant in Amarillo. The employees seem to enjoy working here and it shows in their welcoming service. read more

Disappointed in the service, no smiles, no welcome and it wasn't as clean as I expected. There meat tasted good and the portions were good, but they got our order wrong and then the fries were raw and not hot. I used to go to Five Guys out of state and expected better. Sorry, I won't be back soon. read more

Been to Five Guys a couple of times. The burgers are OK but a little pricey. The burger toppings are nice and fresh. Fries are made from freshly cut potatoes and are pretty good. I must say, however, that I still prefer Blue Sky. read more

We eat here pretty often. For fast food burgers it's great. Bacon is crispy. Shakes are good. Fresh toppings.

I have been there twice. Both in the same week and I thought the burgers and fries were delicious. The manager was very friendly and bent over backwards to accommodate us. If the price was higher, it was well worth it. read more

First time at this chain and I am impressed! The burgers were excellent and the fries were spot on. The place was a bit messy, no one seemed to be keeping it clean and the rest room was the pits. read more