When I called CBA Greenville, I already knew pretty well what was urgently wrong with my car. Well,…read morethey fixed that problem at a reasonable market rate--and they also found two less urgent issues that I already knew about but forgot to mention. So, on my first visit at least, that's honesty, competence, and a fair price. Oh, plus friendliness and free shuttle service!

Typical deceptive practice of over promise and under deliver. Had an eight o'clock appointment with…read moreno mentioning if they could not perform the approved tire rotation with brake and rotor service. Supposedly and I mean supposedly performed a diagnostic only to confirm what I specifically took the vehicle in for. Very disappointed because one would think the NAME would equate to better service but unfortunately there is no difference than your typical auto service center.

Very nice staff, but the Asheville dealership was MUCH nicer, more helpful, etc…read more I bought a car at the beginning of August. But I've been traveling cross country. I had my license plate shipped to me. I asked them to put them on. I've never had a problem with the dealership putting them on. They were happy to put on the rear plate, but since my front plates , there is no screws in there they would've had to charge me. To drill the holes. That's beyond me. Sorry I think if you buy a new Mercedes and you're at a Mercedes dealership, they should be willing to take care of that without a charge so I got my back plates on. No front plate cause I didn't wanna pay an hourly charge to have someone do that. Again, I didn't buy the car there, but they still should be willing to put on my front plates. Even if it includes drilling some holes.

I typically don't write reviews, but I feel compelled to share my experience to help others…read moreconsidering this dealership. Unfortunately, the stigma of the "used car dealer mentality" still exists here. I contacted this dealership regarding a Certified Pre-Owned vehicle and negotiated back and forth with the sales representative. He consulted with his sales manager and came back with a revised, agreed-upon price. I accepted it and began the process of moving forward, including preparing to place a deposit. The total concession was only $2,000 off the sticker price, so nothing unreasonable. The following day, the sales representative called me and said, "I need to be honest--the other sales manager decided we are not going to honor what we agreed to. The car has only been listed for nine days, so there's no deal." I have been in sales and sales leadership for over 30 years, and this type of behavior would never be acceptable in any reputable organization. When you give your word, you honor it. I asked that a manager or the general manager contact me to discuss my frustration and what I believe to be dishonest sales practices. No one ever called me back, which speaks volumes about how little customer experience matters here. After reading the existing reviews, I should have known better. When you see consistent negative feedback, it's usually telling you something. I gave them the benefit of the doubt--and unfortunately, the reviews were accurate. I would gladly drive two hours to another South Carolina dealership, or even into North Carolina, to work with professionals who value integrity and customer trust. Pretty sad, Carlton. Without happy clients, you won't have a successful dealership.

Excellent experience from start to Finish! Anthony was the…read morebest salesman! Highly recommend - very communicative and over the top customer service! Go see Anthony !!

Avoid this dealership at all costs if you value common decency, morals, and expect them to follow…read morethrough on a deal made. My husband and I had been talking with this dealership for days for a car we were wanting to purchase for our growing family. We worked out a deal and had it finalized and sent to us in writing. We went to the bank last night and got a cashiers check to purchase the car in full. They made us an appointment to pick up the car today at 5 pm and everything was finalized waiting as soon as we finished work to get there. They even texted us around noon today asking us if "we were excited to get our new car today and that they would have it ready with gas and washed for our arrival." We were heading there straight from work and driving an hour and half to get there, he even texted us safe travels. One hour after they texted us asking how excited we were, they called saying they are potentially selling it to someone else instead and booked them a same day appointment conveniently an hour before we were able to head there. While I understand the policy is that a car cannot be held, they had no problem texting us as if it was a done deal giving us false hope and telling us the car was ready for us. They knew we had already pulled out all of the money and made arrangements with work and childcare to get there as soon as we possibly could. They should've never texted us asking if we were excited to pick up our car just for them to conveniently sell it to somebody else right before our arranged pick up time, not even giving us a chance to get there and honor the deal that we all agreed to. Common decency and respect goes a long way and we feel as though they used us to get a better deal for themselves and leverage the person to get there right before us knowing when we would be on our way. The whole thing is incredibly disappointing and not the right thing to do to a family. People deserve to be treated better and deals deserve to be honored without false hope and texts asking us if we're excited, knowing they were just going to sell it before we can get there with no decency or remorse and just state a "no hold" policy