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    Fitzgerald Judith Ann CPA

    5.0 (1 review)

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    4 months ago

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    Santander Bank

    Santander Bank

    (3 reviews)

    I've been banking at Santander in Mashpee for years. Although Santander is not a very good bank…read more(poor interest rates, sparse services) the excellent staff there made the experience worthwhile. But back in 2024 there was a changing of the guard. What had been excellent staff was replaced with indifferent rude children trying to do an adult job. Rudeness and indifference is their currency. This past Thursday Santander's online bill pay went down. I called the Mashpee branch to see what the problem was. The rude Santander employee told me there was nothing wrong. Strange that it wouldn't work for me. When I asked who I could contact about it she told me to call the number on the back of the Santander card and hung up. Rude. Indifferent. I called that number....and what a mistake that was. as Santander customer service is in the Third World. As the limited English skills of the CSR made this a pointless call I hung up after a few minutes of wasted time. I then called the Sandwich Santander branch to see what the problem was (twice I'd been told there was no problem, once in broken English!). The polite Santander employee there told me that there had been problems all day. Strange that they knew about it but Mashpee didn't. Or was it just that Mashpee didn't care about the consequences for their customers. I'd say the latter. Five days later on Monday the Santander online banking is even worse. Santander is an awful bank that offers very little to it's customers, and when there are serious problems they deny them at the Mashpee branch. Before the rude trolls replaced the bankers at the Mashpee Santander I was willing to overlook Santander's many negatives. Now that a rude childish staff has taken over the Mashpee Santander I am seeking a new bank......quickly. I have bills to pay and can't do so through Santander. And expecting anything approaching help or guidance from the Mashpee Santander is like asking a belligerent drunk for directions. You might get an answer, but it will never be a credible one. Avoid Santander as there are many other banks out there that are reputable. Santander is a failing bank, both in Europe and in North America. But if you must bank with Santander avoid the Mashpee branch at all costs. All you will find there is rudeness, indifference and apathy. If it were possible to give trolls at the Mashpee Santander zero stars I would have, as that is exactly what they have earned.

    Absolutely incredible that a bank turns away a customer. The manager of this branch is incredibly…read morelazy. She always is too busy to help with opening an account or servicing an existing account. This has happened three times.

    Fitzgerald Judith Ann CPA - accountants - Updated August 2026

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