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First Truck Centre

5.0 (1 review)
Open • 6:30 am - 6:00 pm

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Commercial truck repair

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3 years ago

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Vancouver Axle & Frame

Vancouver Axle & Frame

(8 reviews)

Absolutely by far the worst experience with a repair shop in my history of 20+ years of fleet…read moremanagement in the trucking industry, dealing with 100's of shops throughout North America. It took them 12 days to complete 16.5 hours of work and the problem is still not corrected. Despite booking the job 1 week in advance. Continually misled on timeline and work being completed as promised. Dishonest timelines and commitments that they never intended on meeting, no communication unless I phoned them or showed up at the door questioning. Refused to reply to my email concerns in writing and called to argue the timeline despite vehicle GPS reports showing the truck was moved offsite to a parking lot nearby for multiple days ... I would not let them touch even a wheelbarrow to repair. Dishonest and unethical business practices.

Phoned for a quote on servicing the kingpins on my '48 ford truck, specifically pressing the old…read moreseized kingpins and bushings out, and pressing and reaming the new hub bushings in. I said I had already dropped the axle out, and would show up at the shop with the axle over my shoulder, and replacement parts in hand. The person I was talking to said they'd have to inquire for an estimate and would phone me back. A week later VAF phoned back to inform me that my scheduled kingpin service was good to go for the next day. I said this is not what I was asking for, and could I please get a number on the job as explained above. I was quoted $1950, for what's essentially ten minutes with a press and a single routine machining operation, a service which i received elsewhere for $200. This is made doubly bizzare by the fact that I bought the entire truck for $1800. Now perhaps they simply prefer working on fleet contracts or commercial vehicles and didn't want to deal with servicing some random obsolete hot rod, but I certainly would've appreciated it if they'd simply said so, instead of trying to tacitly entrap me into blindly showing up paying ten times the cost of a very basic job because they resented the very idea of it. Duplicitous or incompetent, I don't care. Don't deal with these people.

First Truck Centre - truckrepair - Updated May 2026

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