Trevor was the technician assigned to my request for a belt repair on one of my garage door…read moreopeners. He called in advance to confirm and arrived well within the service window. Trevor confirmed the belt was broken and stated he could replace it. However, having two bays with openers that were almost 20 years old, I asked about replacing the openers. He said he could do the job immediately. Once he finished, Trevor walked me through the set up process and how to use the equipment. I am so happy that he was the technician on duty - he also lubricated the door hinges so the doors are extremely quiet when opening/closing. The equipment installed is modern and includes exterior keypads. He thoroughly cleaned up after he finished the job. I am so happy with the service AND the product at a reasonable cost! Thank you!

Scheduling was easy even after making changes everything was accommodated. Office support was…read moregreat. And Matt, my technician was an exceptionally professional and personable person. Thanks guys.

I love this company! They installed my original garage door 9+ years ago when I purchased my home…read more Recently had some issues with the opener due to its' age and I knew it was time to replace. They came out and handled everything. Recently had an issue with the garage door opening randomly (not due to their install but other factors) - reached out to them around 5pm on a Tuesday. They called me back at 7:30pm that night and scheduled to have someone come out on Thursday. Came out on time, fixed all issues including installing an updated pad going into the house. Helped me set up MyQ on my phone and re-programmed my car. Super friendly, responsive and their work is beyond excellent. I am a customer of this company for life.

Great service from a local company that pays attention to exactly what you want and never tries to…read moreupsell you on items you don't need. I have a overhead controller from 1955 and they repaired it!! All other companies tried to sell me the farm! If you ever do business with these people you will never be disappointed!

I cannot believe how HAPPY I am with my new doors! I had…read morewhat I thought were perfectly good doors. They went up and down most of the time. Then I met Bay area and purchases new doors and openers WOW The new doors are insulated so now I have air conditioning in the garage. SO nice! Niw the silently move up and down everything. And the openers, I can open the doors from anywhere. They are life changing. The price was so reasonable I should have done this years ago. Thank you So Very Much!

Honest and trustworthy. Knowledgable. On time and prompt. Great communication…read more Bay Area Overhead has been out to my house serveral times. With each service call, I have experienced all of these qualities. I will continue to use this company as well as recommend them to others! Thank you!

While a was in the hospital our garage door broke and because I repair things on my own I didn't…read morewant my wife to be taken advantage of by these big companies, I had a friend that just used First State Garage Door and she was very happy with the repair and service .... I call first state at 7:30 am and Gavin answered ( which I was expecting to leave a message) he scheduled me a time for the next day. Soon his arrival Gavin called me and told me that some springs had snapped and he would take care of it while he was there , Gavin did the work in a timely manner and he even put a new roller or pulley on free of charge which in today's world that's unheard of. Thank you again for your prompt service and your honesty it's greatly appreciated I will be a future return customer for sure and so will my friends !

Been dealing with First State for many Years. Gavin, who took the business over from his…read moreGrandfather, is doing an great job. He knows the work , is very respectful and has great prices. He's an outstanding young Man. You will not go wrong with him

Disregard the prior evaluation. Made in error…read more They contacted me today as my Panels have arrived. It just took the mfg this long to make up the panels. They have scheduled the repairs for tomorrow. Again, disregard my other eval....I recommend them.

Paid $698.00 on July 3rd for parts ordered for garage door repairs. It is Aug 12th and no response…read morebut money has gone. I have been robbed. Contacting an attorney for a lawsuit. Return my money...

I can't say enough good things about Daniel. He's been helping us with our garage door for several…read moremonths now, and he has been nothing but reliable, professional, and incredibly kind. He shows up when he says he will, takes the time to explain things clearly, and truly cares about doing the job right. It's rare to find someone this dependable and honest. If you need garage door repairs, Daniel is the person to call. Highly recommend!

I needed replacement of my garage door opener's back-up battery. Daniel responded quickly and…read morechecked it out. He ordered the specialized battery, and then he called me when it came in and made an appointment to complete the job. He also called when was on his way. Daniel pointed out a rusty spring and some mismatched hinges a previous homeowner had installed. He emphasized that he wasn't trying to sell me anything, but those were the reasons for the noises when my door goes up and down. He lubricated various parts while he was at it. His cost was very reasonable, and he obviously knows what he is doing. He can rebuild or replace garage doors as well as openers. He's also a licensed electrician. I highly recommend Bay to Bay Garage Doors and Daniel Slater, (302) 535-9325, Smyrna, serving most of Delaware.

, bad busiinesOverpriced and they lie , the guy that came over didn't speak English, i told him my…read moreexpectations and he charged m​e almost the cost of the door when he only fixed 1)3 of what he told me he was going to take care, this company had other reviews that were great in the internet, falsely misrepresented

I had the distinct pleasure of dealing with the worst customer service I have had in many years…read more The apparent figurehead for scheduling (Dover office) began to argue with me on the initial call to set up the appointment. I should have figured I was going to receive top notice service from that point forward. Bound by the fact that it was a warranty call I had to allow the buffoonery to play out. Once the technician looked at the garage door opener that is 8 years old and completely in operative, he came back with "it was a power surge". To back track, I was not at the residence for the service call my tenants were. I received a call from the Dover office attendant (Cathy or something that starts with a C) who first explained that the technician ran test and came up with nothing so it had to be a power surge. I asked her to repeat what she said because it made no sense that an inability to find a direct cause would default to that. I asked directly "are saying that he couldn't find anything so he defaulted to power surge?" She told me "she didn't have to deal with my s#&+" and hung up on me. I called back and asked why she hung up when I was only trying to clearly understand what she was explaining. Also is it customary to speak with customers in that manner under the guidelines of how the company is run? She replied "well you can call corporate" and rattled off the number in a frenzy before hanging up again. To be honest, I'm sure the company won't respond as I just read a 6 month old review describing the exact same type of incident.