Don't use this bank this is your warning.
So on 02/27/2023, I tried to use their atm at 411 W Main St, McNabb, IL 61335, United States.
I was using my Capital One 360 debit card to get cash because they were supportive to be a partner atm and would not charge me a fee.
After trying the first time, my transaction was declined, and I got a text message from capital one asking if I made the transition. I texted back Yes, but not before trying again where the Atm took my card and said it was unable to use.
So I went inside and asked to get my card after waiting about 5 mins they asked for my ID, and I said no problem. I figured it was to make sure I was the card was issued too.
After waiting another 5-10 mins; also I have not been told anything and just have been asked to give my ID. I asked if was there a reason why I don't have either of them back yet.I was told yes and I had to wait for someone that was dealing with a customer. This happened to be Linda Lutes The AVP/BM who told me there are unable to give me my card back and will have to destroy it. I said that it was crazy that they have no right to destroy the property of another bank and it's my card and I would like my ID and card back. I would point I was told no.
At this point, I called 911 to make a report and to possibly get my card back, after that I called my bank to get a card overnighted it being the main card for 3 of my checking accounts.
The local police showed up a few mins later and basically said there was nothing they can do if that is their policy, I made it clear the card was not issued by them there for it's not within their rights to destroy it.
I asked the office to file a report so I can submit it to my bank as proof.
I wanted to warn everyone doesn't use this bank. This is your warning. read more