I've banked with Citizens Bank at least 20 years. I'm going to change banks because they're service…read moreis bad. They hit the three strikes with me. I would recommend some other bank. I would like an option of no stars, run!

The most awesome Customer service when I phone in. They are professional and courteous and really…read moreon it solving a problem. However, the tellers here in Bloomfield are the slowest I've ever encountered. I watched a lady in the car lane next to me (I was one car behind in the next lane at the time) sit there as I finally pulled up to start my transaction. I had put in my transaction and waited as the car next to both of us pulled up and they got hers done within 3 minutes. Myself and the lady were still sitting there! Fifteen minutes on my part and no telling how many minutes she had been there! I rolled down my window and asked her if she had a serious transaction and she replied that it was just a deposit! Well, 20 minutes later and another couple of cars zipped past us! She was still sitting there as I drove off. Seriously? Maybe more training and less visiting with each other would be helpful? Frustrating. Not the first time either.

Awful! (Can't I give 0 stars?) I went in the first time after setting up an account and everyone in…read morethere was so rude! One girl was talking about another co-worker as I was standing right there! Not only that, one of the ladies was flirting and gave her number to a customer! Like hello?! Isn't this a business?! Obviously not. I will never ever go to this branch again. It is convenient for me since it's so close, but I would much rather inconvenience myself to drive to a different one.

Terrible terrible terrible! Their online banking is so awful it's unreal. Sure wish it was…read moreSouthwest because I'm extremely unhappy and will be moving credit unions. Again worst bank I've ever used, absolutely terrible!

They don't support veterans They don't support the bill of…read morerights And they don't care if your daughter passed away They won't cash your estate check from her death They are rude condescending and patronizing Especially the girl that does the notaries

The staff is very friendly. They take time with each customer. I've been with them for years and…read morethey do a great job.

For some reason these people refused to cash the $35,000 check I sent to them to pay off my loan…read more They said that the "address on file" was incorrect. They sent me letters TO MY CORRECT ADDRESS asking me to update my address... when I called them to try to figure out the problem they refuse to authenticate my account unless I could answer a random question such as where did you live when you were four years old? Instead of letting you choose security questions to answer, they ask you questions that "they find online in your public records". How is that secure? If this info is in my public records the ENTIRE PUBLIC knows the answers. I have no idea what year the car was that I owned TWENTY YEARS AGO. It literally took me 30 minutes to be authenticated by questions that were unanswerable, simply to pay off my loan. These people are ridiculous and I will never do business with them again. If you can't trust them with simple things like security how can you trust him with anything else?