Beware this garage. I was very disappointed with the treatment I received for 2 main reasons. The first is the owner is dishonest. He prides himself in providing an honest service by outsourcing the MOT to Kwikfit and therefore not being the one who decides what work you need doing on your car. This is not a bad thing in itself but unfortunately he does not have the ethical behaviour to back this up. He is not upfront about the fact that he does not carry out MOTs, so it was news to me when me car was not at the garage. He said I 'just didn't ask the right questions' and he didn't say he did MOTs he believes he said 'I will sort it for you'. Had I known he would not carry out the MOT himself I would of gone elsewhere for 2 reasons, 1 it would have saved me £30 as he charges £65.82 (inc VAT - not normally charged for MOTs) Kwikfit MOT £35 and 2.) It would have been quicker. He had my car for 2 full working days and over the weekend even though it only had 2 and a half hours work to be done on it. And even then it seemed too much trouble to get it back from Kwikft at my convenience and instead I had to wait for a time when his wife could collect it!
However, the main reason I would not return is because he was aggressive, unpleasant and had no concern for customer service, claiming things were 'out of his hands' even though when I rang Kwikfit directly they were more than happy to help. He barked at me in his office for over ten minutes when I queried the MOT bill, claiming he 'had to make a living and put food on the table' 'did I want him to work for free' (at £62 per hour for the work he did it was hardly free) and then concluded 'well next time I will put £30 extra on the labour - you'd never know'. A highly unpleasant experience. I would never talk to anyone in this manner, let alone a woman who was 7months pregnant. A classy outfit. Please avoid. read more