Thankfully things are much, much better at this branch…read more I've noticed the tellers are nicer, more efficient and so much more helpful over the past year. I don't know if it's because the drive-thru Lane is now closed so they don't have their attention split, but whatever the reason, it's been much easier to get transactions done in a timely fashion. The lines are no longer as s l o w. There hv bn days where the lines are as long as in the past, usually pay days and weekends, but the line *moves* and no one is left mouldering in wait. Contrary to what an earlier reviewer wrote, I think it may be because of the new manager, Simon - tho I don't know how long he's been the manager here. And huge appreciation for Steven upstairs who helped me navigate some intricate dealings across state lines. I feel much more confident in the care I'm receiving at this branch.

The branch manager is great but some of the tellers are not and I've had to spend hours dealing…read morewith their mistakes but calling the bank (the credit card, which is all I have with them) is perfect! I was hacked and had their help a merchant from charging for things I did not order and cannot eat.

Holy hell, this place is super sketchy. Cars constantly…read morecoming and going. It's in an awkward location as well.

Perfect! This branch has to be the best in the country! Everyone is super helpful, friendly, and…read morekind! I'm baking cookies to take there as they deserve recognition!

I was impress of the staff specifically…read more Rosa She is professional She knows her job well Offers good advice and service to clients Knowing this Place Gallup, youll hardly see dedicated people and truly cares about customer and thier job! Keep up the good work

I've been with this banking institution since 1977. Even though the name has been changed to…read morePINNACLE BANK, I have never had a problem with the accuracy of my accounts or their customer service. A good bank to do business with.

Always courteous and usually easy to get in and out quickly - drive up as well as inside.read more