First Citizens WAS great, but they closed that branch.
When it merged with another, I got a good shove downhill.
Something about the staff here doesn't like customers - or - it really IS personal. It feels like walking somehow disrupted their day.
To be fair, drive-thru deposits, a night deposit, using their debit card or writing checks, all go just fine.
However, ask for something a little more, like having a document notarized? Hooweee! If they do it, it's free, but not until you've proven yourself worthy and that the document meets some unstated standards. First Citizens customer service found no policy governing acceptable documents for notarizing. It's particular to the Landrum, SC branch.
So, for me it's either close the account and go elsewhere or drive farther in hopes of a friendlier branch.
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