Hands down, the best bank customer service in the entire Santa Maria Valley. I have/had accounts…read moreat BoA, Wells Fargo, Rabobank, CoastHills, and Chase. NONE of these banks have anything on these guys. Almost no wait to get assistance with a rep. NO teller counter. You sit down at a desk, one on one with your representative. I have had accounts there now for 7 months. In that time, I have had to wait maybe 3 times, for under 5 minutes, seated. I usually go to the bank 3-4 times a week, as I am a business owner. The atmosphere is relaxed. Coffee and snacks as you walk in. CWB has attentive and knowledgeable reps who get to know their customers names, businesses, and lives. They do both business and consumer accounts. My husband and I were able to secure a commercial real estate loan through CWB after our previous bank, BoA (who we had banked with for over 7 years) would only approve a loan for HALF of the amount needed. In this case, local IS better. I currently have all of our business accounts at CWB. And due to CoastHills choice in making all of the their remodeled locations impersonal with no tellers in the lobby (see AG and Nipomo), I am considering moving all the personal accounts here as well.

After being with a takeover bank with no customer service, I was tired of being treated like the…read moreemployees were doing me a favor. I went looking for a bank that was helpful and understanding with customer service. I found that with Community West Bank. They were friendly & helpful and met my needs. Andy, Cindy & Sandra are what makes the bank so special. They asked me what I wanted in a bank. The helped me set up 5 business accounts, set up online banking, and be able to make transfers between the accounts. Thanks!!!

I have never in my 45 years of business worked with such an incompetent bank. They act as though…read morethey have never processed a loan before. They continually harassed me for more and more information almost on a daily basis. Total confusion. Then they told me my account was overdue when they had never billed me for the payments. This has been so frustrating and disappointing! Please look elsewhere for a better loan experience.

Excellent customer service. All their staff is great to work with! I highly recommend this bank for…read moreall your business needs. Marian Lavagnino is great to work with along with her team.

This review is on COASTHILLS.coop website ..Santa Maria.. I…read morepurchased a car thru them... and wanted The convenience of Autopay.. LAURA, when I called was so helpful and polite... Walking me thru everything... knowledgeable and straightforward... Thank you, To myself, this adds to their value as a company...

This is the worst credit union to be a part of. They act like it is all good when you sign up but…read moreit turns shitty fast. The customer service department are rude and short. The bank will hold your monies block your card if you have another loan with them and it is not paid on time even if it is within a 30 days. I paid off my car and the balance was .16 cents that was left and they charged me a fee, was going to put a 30 day late on my credit over 16 cents. This was after we called them and asked for the pay off amount. They charge fees and service fees to their convince. Please look elsewhere when you are searching for a credit union bank. Please try Golden one or Sesloc before you give this bank any of your money. They literally rip all their customers off. DONT USE THEM!!! Christine D

The staff is always very helpful and friendly. Frances is…read moremy favorite She is consistently upbeat and very professional.

This bank is amazing. Everybody is so friendly and very helpful. I recommend this Bank.read more

Sherri, Great…read morereview!. I joined them in Santa Maria when it was Heritage Oaks Bank. I was looking for a local bank to support so I opened a business account with them. They were really GREAT, so I opened additional accounts. Then came Pacific..... Customer service went on the decline. I have since moved all but one account to other banks. My reason for moving was I needed to open a trust account some time back. Not my 1st rodeo on Trust accounts. The rep couldn't help me, so the manager was called over. WOW. Rude, disrespectful and only wanted to belittle and debate. I got up while I was being badgered, walked out, went across the street to Rabo Bank Where I have several accounts. 30 minutes later at Rabo had the trust account set up and the rep knew exactly how to do it.. THANK YOU RABO BANK

I had a great experience at Pacific Premier Bank in Santa Maria because of the excellent customer…read moreservice that I received from Brenda M. She has a great personality for the job she performs as a Financial Service Representative. Brenda is very patient, professional, extremely helpful and friendly. She was very knowledgeable and genuinely concerned in assisting me with my banking needs. I highly recommend this bank for the outstanding customer service that is provided by the entire team.

This bank is fucking stupid!!! I have a check written out for April 15th. I deposited the check…read moreApril 12.. I knew my full balance would not be available to me right away. I knew that already. But this bank wants to HOLD MY CHECK FOR AN EXTRA 8 DAYS!!! The check is written out for the 15th.. they said I won't get my full amount until the 23rd of April! Like why the fuck are you holding MY money for an extra 8days! They are supposed to be my bank! Fuck this bank!!! I have bills to pay! And now I will have late fees on top of my bills because Wells Fargo wants to hold my check for another 8 days!!!! What the fuck for?!!!!!!!!!

Kyle the manager at this branch made sure to make up for past troubles, he is a great guy with…read moreoutstanding customer service. Although I have other bank accounts with numerous banks, this branch is now my favorite due to Kyle's experience and his effort to make all my visit personable.

Beware of this bank of America. The ATM machines take your debit card and don't give it back. I…read morewish I was joking but it really happened. How embarrassing for Bank of America. This is why I cancelled all accounts with them.

It's time for a 5 star review. Generally people hate banks due to the wait times and because they…read moreexpect the bank to help repair their finances which is in shambles. I had to wait a little bit as I didn't have an appointment but they took care of my needs. Nothing to complain about here.

Great Bank! The customer service along with easy to use technology makes banking an enjoyable…read moreexperience.

My family and I have been working with Community bank for a long time and have always received…read moregreat service!

Line out the door and only TWO tellers, there's other people walking around, but clearly this…read morebranch doesn't care about customer service. Don't come to this one, go to Nipomo or San Luis Obispo

Wells Fargo had three strikes with me in one week at three different branches in Santa Maria, Ca…read more For that reason I will be done with this bank soon. One manager in a desk behind the tellers was eyeing me down as if I owed her something, clearly made me feel belittled on main st. 1450 s Broadway had me wait for one hour and 5 minutes to be helped. Made an appointment to open a business account at 2445 s Broadway, walked next door to Rite aid pharmacy to buy a mask come to find out the banker accepted another client. What's the appointment for if some else can take it without an appointment?!!! Thankfully there are countless banks that know how to appreciate there customers. I will be transferring to another bank, after banking with Wells Fargo for 12 years.

My daughter passed away on May 5th. I've been trying to close her accounts for a month. Covid 19…read morehas closed most branches but their websites still show them as open. After trying several, my wife and I tried calling to close the accounts. We were told you have to go into a branch. Found an actual open branch in Santa Maria and was told I'd have to return in 40 days. The manager actually laughed with the teller as they were entering in my daughter's account info. I don't think it was about me or my transaction but still inappropriate. The lack of caring or attempt to understand is unbelievable. Keep my daughter's money Chase...handling her death certificate again is not worth the pain. Thank you for making a horrific situation worse! There are moments where customer service can make you a hero or a zero...CitiBank, here I come!

Bad Customer Relations...I wanted to upgrade my Account and open a 6 month Cd..The Banker was rude…read more& crude...Chase bank wasted my Time. Thinking of taking my Business to another BANK...Who has better customer relations!!!!