Yelp needs to reevaluate the system. Zero stars! I had a…read moresimilar interaction a couple of years ago and it left a sour taste. Bad customer service. But nothing like today. I walked into you Tongass branch in Ketchikan Alaska trying to change 2 $100 bills into $20s so I could go out in town. I was informed by the teller that there is a new policy in place that prevents me from doing that (only customers).  I then asked if I could open a simple savings account for the sole purpose of membership. She didn't know if she could do that so she went and got her supervisor. About 3min later I was told by Gwen (the "service" manager) to wait in the lobby (pictures attached) until someone could see me. I asked if anyone could help me open the account but was told only the gentleman in the back could do it, and he's on the phone. "As soon as he gets off he will take care of you." He gets off the phone and they chat for about a minute or so. 10 minutes later I was informed it was going to be a 30 minute wait. A "preferred" customer walked in. Mind you this is the service manager not taking care of a potential customer. I left upset but I understand, rules are rules and that is your policy. I felt discriminated but hey, maybe it's just me. I went to Alaska FCU, a small branch INSIDE the supermarket next door. A waaaay smaller bank (compared to Wells Fargo) less than 100 feet away from you and they took care of me. I then walked past your branch to exit the mall and saw the gentleman on his desk, no customers in sight. That's when I decided to send you these lines. I understand this will more than likely never make it past the person opening the inbox but hey, maybe the right person will read it and decide to take action. Maybe these horrible customer service interactions are the reason your stocks keep sinking. Improve your customer service as well as your services and you will be surprised of the impact.

We ran out of cash on a cruise and Joann at this branch was very helpful and friendly to help us do…read morea withdrawal from our Chase bank account. Her excellent customer service to a tourist gave us a very good impression of the people at Ketchikan, who make us feel welcome at this very interesting town.

Great rate and service on a used car loan! Professional and friendly staff. Loan officer walked…read moreme through each step and did everything he could to meet me needs.

Thieves, worst service ever! The bank billed me $872 for a lapse of insurance coverage on a vehicle…read morethey have lien on. I found out when all the money in my account disappeared, and the bill showed up in addition to my auto loan. I called them, and they said there was no proof of insurance on file. So I re-sent the insurance letter of proof with them listed as the lien holder, per our contract. They refunded, or removed $822 from the Auto loan. They kept $50 and said it was for a lapse in coverage from 12 December to 13 December. I've obviously never had a lapse of coverage. $3500 a year I pay for insurance, I pay $4700 a year to tongass fcu for my auto loan, and I've had one late payment in 5 years due to an ach error a couple weeks ago with my pay. I am filing a police report, and I'm putting thos out there everywhere I can. Be warned, do not waste your time with this bank. This is not an isolated incident. For every one you see and hear about, there are 100 you don't. Their service is terrible. I've banked around the world with the military, these guys have terrible hours, are hard to get ahold of, And are super slow at processing ach transactions. They take money without notice, and that is theft, plain and simple.