I recently had to close my elderly mother's account, due to fraudulent activity, and open a new…read moreone. She was very anxious about closing her original account, since her pensions and such are automatically deposited each month (and of course, no one is crazy about having fraud committed to them). Additionally, she doesn't own a computer and everything 'digital' to her is a mystery... so you can imagine. We had to go in a few times to complete the transfer of accounts, and each time, Brandon Bedolla could not have been more pleasant and helpful with us. He was particularly patient with my mother. Always with a smile, Brandon helped us with all the documentation, security measures and even helped us submit a transfer of one of her pensions. He was a true professional and made what could've been a laborious ordeal quite simple and seamless. Thanks again, Brandon, for everything!

Not anything against this particular branch, just Chase Bank in general, I seriously think that…read morethey could do better as far as when somebody's debit a credit card is hacked like mine was, instead of just turning it off because they no longer issue, temporary debit cards, I suggest generating a new card immediately and getting that information to the customer whose card was compromised. This would at least allow us to put it into our phones and be able to use the tap feature at various businesses. But just to say well, we'll get a card out to you within 10 business days doesn't cut it in today's world, get off your ass and do something about it!!! I still think Wells Fargo is better

Jennifer M. Provided us with great customer service. Was very efficient. Glad we opened our…read moreaccount with OCCU. I highly recommend for anyone that's thinking about opening a bank account or purchase a CD do so here. The manager Behnu Kongpien was very genuine took the time to meet my husband and I. Thanks OCCU

I have been a member of this credit union for about 4 years, I have a checking, savings, credit…read morecard, and a car loan through them. Best decision I ever made. There are plenty of great reasons to go with a credit union for all of those things, you should really check it out. One of the major factors for me in this credit union is the friendliness and quality of the people that work here. It's kind of like going to Cheers where everybody knows your name, and they make you feel right at home. When I'm in Orange county this is definitely my go-to Branch, as it is right down the street from where I normally stay., and their hours are perfect because I can always stop by in between meetings. Inside the branch everything is neat and clean and feels modern and fresh. Again, the real standout is the people that work here. Always friendly, always attentive, and willing to be courteous and chatty. I appreciate that as it can make it rather boring bank experience. Much more pleasurable. Added bonus, they have a coinstar machine inside, and if you are a credit Union member, you get no fees charged to exchange your coins for paper money. That in and of itself saves you easily 12 or 13%. Bottom line, I cannot recommend this place enough, if you live in Orange county, or if you had lived in Orange county. This is a great place to go to join a credit union and take advantage of all of the savings that they offer their members.

I have had such great experiences with my SFCU employees over the past 18 years as a member. But…read moreone person, who absolutely advocates for me more than anyone was Jocelyn. She helped me navigate several issues, including settling my late sister's estate, and introducing me to a product I had no idea I had...The Summer Savers account, of which has in impressive 9% interest rate with generous deposit limits. Jocelyn was and is simply the BEST! So, if you want professional and dedicated member service experience, seek out Jocelyn. You will not be disappointed. -Michael Collins Fountain Valley

Formerly known as OCTFCU, SchoolsFirst has been my credit union ever since I decided to give banks…read morethe boot! Customer service has always been #1 - this location is well staffed, but for quick/do-it-yourself transactions - there are three ATMs upfront that are readily accessible, fast, and efficient. For anything that involves walking inside the branch, I've never had too long of a wait - even when there is a line. Really - if you qualify for membership - whether you're a school employee or are related to one - membership is worth it. One of the major plusses to having a credit union account is access to the CO-OP ATM network - a boon when you're traveling! Most 7-11s have ATMs that are part of this network, and you can usually find CO-OP ATMs at various credit unions across the country. The benefits of a CO-OP ATM? it's all part of the credit union network - so you can access basic account info AND withdraw cash fee-free. While the Huntington Beach SchoolsFirst branch is my "home branch" and go-to, this location in Fountain Valley is just as friendly, service is top notch, and there's plenty of parking. No issues!

11 customers in line and only 2 people working the counter. Also, not a single white person…read moreworking here. I only say it's odd. There should be representation.

I have been a Bank of America customer for 30 years. I recently contacted them regarding a $25 gift…read morecard reward that I never received. I was told that Bank of America is not responsible and was advised to check with my neighbors to see if they had received my gift card. This is extremely disappointing and reflects very poor customer service. After being a loyal customer for 30 years, I expected Bank of America to take greater responsibility and provide better assistance in resolving this issue

Been to this Wells Fargo a couple times when I'm in hunington beach and I believe they have amazing…read morestaffs. Not rude or seem careless towards me. Always asking how my day is going. I feel safe to be around this area.

I went this location just one for a while, they always have the best customer service and banker is…read morevery awesome. I have Nate helps me about the safety box service, he also let me know what benefits to update my account and promotions that they offer to me as a long term customer. I was surprised about their welcoming customers service over here, because I live in westminster and most of the Wellsfago bank around my area are very rule and not nice. One time I came to Goldenwest & bolsa, the Vietnamese banker lady over there just told me go online and look up for the benefits without have me sit down and explain to me a word. Recommend everyone to go here for a best service and benefits for your self

New to Chase and our Banker Hermilo Reyes went above and beyond to assist us. He make sure we…read moredidn't leave until we had everything fully set up Eaven down to smart pay on our phones. We left of credit union and did not expect to get such a one-on-one service again. He is also bilingual and speaks Spanish. If you're looking for a new bank and want concierge service, even just for every day checking needs...I highly recommend him.

I had a great experience at this Chase branch. Alejandro helped me sort out both my business and…read morepersonal banking needs, and he took the time to answer all of my questions clearly. He was friendly, professional, and made the entire process smooth and stress free. Everyone else at the branch was also welcoming and kind, creating a positive atmosphere from the moment I walked in. I really appreciated the excellent customer service and would definitely recommend this branch.

I needed some money for adventure time and some adulting. I went into the branch to get in line…read more They respected my service dog. Customers followed the 6 ft rule ( which was nice and courteous). There was also several full hand sanitizer bottles for easy access. The best part was that there were several cashiers available for service. I was greeted by several teammates in different intervals. Nice job to keep the line flow moving. My cashier was Arlene. Amazing customer service. She made withdrawing money so fun. I love that staff will strike up a conversation to make you feel as part of the family of BOA. After some small talk and verification of funds, I was in and out fast. I now have a branch I can recommend for excellent customer service. GOOD JOB ARLENE.

Piece of crap bank only open 10-4pm on weekdays. What kind of crap is that for a major bank? I…read morerefuse to bank here. I needed to take my mom here into the lobby before Xmas. What kind of crap is this for a major bank especially in a central location near 405 and Beach?

I have been a member of this credit union for over 30 years dating back to when it was McDonnell…read moreDouglas FCU and they had an office in the McDonnell Douglas Huntington Beach facility (which was very convenient). In recent years, they have had some very good certificate (CD equivalents) special rates which I have taken advantage of. On several occasions, I have had the pleasure of working with Relationship Manager Darlene Luciano on setting up these certificates. Darlene has always been wonderful to work with (very pleasant, positive, respectful, profession, and knowledgeable). Last Saturday, I came into the branch at 12:45 (right before they closed at 1) wanting to open a certificate for which it was the last day to get the promotional special interest rate. I was directed to stand in the teller line in order to be put with a banker in order to open the certificate account. By the time I got to the teller, it was 5 minutes to closing and the teller told me it was too near closing for me to see a banker and open the account. I explained that I had just spoken to the call center who had assured that I could open it if I went into the credit union before closing. I asked to speak to the manager who asked Darlene to stay past closing and open the account. In spite of her having to stay 45 minutes past quitting time on a Saturday to open the certificate account, she was a joy to work with as always. One issue arose during the setup regarding a rate bump for new money that was offered by the call center (which turned out to be bad information) and Darlene brought in the branch manager on duty, Martin Kim, to address my concern. He offered to follow up with the call center on Monday to see if something could done to honor the call centers errant offer of a rate bump on the certificate. As promised, he did just that and called me on Monday to tell me that the credit union had decided to add the bump to the certificate rate as was errantly promised by the call center. Fantastic customer service by both Darlene, Martin, and Nuvision Federal Credit Union. I'm guessing that I will continue to be customer of NuVision for another 30 years - if I'm still alive and kicking!

I would recommend getting an account at another bank if you want to travel and use an ATM card…read more Despite using the travel notification on the nuvision web site, my card was refused at multiple places. Have money in my account. Contacted customer service twice and the second time they said they "have no control over our vendors" who shut off card access. What a joke. Don't bank at nuvision if you need to use a debit card or an ATM card.

This bank used to never be open but now it's open everyday with awesome staff ready to help you on…read moreall your financial endeavors.

There is always a long wait here. It never fails, I always have to wait 20 to 30 minutes to be…read morehelped. It's ridiculous. One teller helping customers out while other employees are milling around. Not the best way to do business when you're trying to rush to open your business or go to work. I do not recommend at all.

By far the best bank around. They are always helpful and the staff is awesome. I switched to this…read morebank from others.

Nice and professional workers at this Chase Bank location. I had a employee help me out with a…read morecertain deposit of money, and things went well as he took me through the steps. Nice management and friendly staff here. Love my bank.