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    First American Title

    5.0 (1 review)

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    14 years ago

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    Horizon Insurance Agency

    Horizon Insurance Agency

    (1 review)

    Went in for home, boat, motorcycle, pick up and car insurance. She promised to have the quote done…read morebefore out next premium....and she dropped the ball on that one. I went back in and she of course gave me some BS of why it was taking so long how the company hadn't gotten back to her about some question....until just a few minutes before I walked in. Incompetent

    From the owner: Our agency serves the personal and business insurance needs of individuals, families and…read morebusinesses. We will work with you and take the time needed to understand the needs of your family and/or business, and match the proper coverage to those needs. Personal Insurance Information Whether you have never had a ticket or accident or you're driving record is shall we say, not perfect, we can help you secure the proper coverage at a competitive price. For all your personal insurance needs, Auto, RV, Motorcycle, Home, Manufactured Home, Rental, Boats. Health Insurance Information Health insurance has many variables and decisions, such as, how much is enough and what type of policy is the best for you and your family. With this in mind we have put together some information that will familiarize you with the common terms used in the breakdown of coverages available. Claims Service Report a new claim or follow up on an existing claim by calling your insurance company directly, 24 hours a day, 7 days a week. Your time is valuable, and we are committed to providing our customers the resources to tend to their insurance needs at their convenience. We have provided a complete list of company claim reporting phone numbers for easy access. Customer Service Request a policy change, inquire about a policy and more. Our "Manage Your Policy"center is dedicated to extend our service to our customers any time of day or night...

    Allstate Insurance Agent: Marcy Johnson

    Allstate Insurance Agent: Marcy Johnson

    (2 reviews)

    I moved to Gig Harbor and decided to change my Allstate Agent to one in my new home town. I looked…read moreat the agencies and chose Marcy. I have always had agents that I could talk to and that knew me and what my needs were. My old agent was always available, if she was on vacation her office staff would tell me. We had a great relationship. Again, I only switched because my old agent was now hours away from me. I don't expect my agent to always answer the phone when I call but I would like my call returned within a day or two. When I called Marcy I would be told "she is unavailable, she is on the phone with another client." I would ask that she call me when she was available. I would then be asked if another agent could help me and I would decline and request she call when she was available. I would wait a day or two then call back only to be told she was on the phone. Could another agent ... same old line. I guess I was waiting to be the client she was talking to, let someone else wait. The last time I called I got a different response, Marcy was in a sales meeting. This time I asked, "Does she ever talk with the client directly or is it whichever office agent is available or has phone duty?" Finally I got an honest answer, (I paraphrase) "No, she doesn't actually talk with the clients, it is handle by the other agents." This was the last time I called or will call. I guess I am old school. I have always known my agent. I have always been able to talk with my agent and my agent knows me. Because we build a relationship I have always been protected against the unexpected. I am now getting a new agent, I have the direct phone number so if I have a question I can get an answer. My new agent will understand my circumstances and my goals. When an agent misdirects you, such as telling someone you are on the phone rather than saying "I don't talk to clients directly" you do not get my trust or confidence. I might also add, how do I know when you (in this case your underlings) are giving me the best financial and insurance advice for my needs rather than for your profit margin? If you are looking for corporate agent she might be the one. I was looking for the "good hands" and so she gets 1 star from me.

    I had a flooded basement while out of town on business and unable to be there for the demo and…read moreclean up. Marcy Johnson and her Allstate team of sub contractors and adjustors took over like magical little flood elves. They took care of almost everything, with the help of neighbors who let them in and monitored things. I am a huge fan of insurance now. It was no one's fault, a brand new washer hose busted, but everyone was fair with me about what was worth what. Very prompt and easy to talk to. Thank you to Marcy and her people, especially her office team that talked to me long distance while I cried. Glad those days are behind me.

    First American Title - insurance - Updated May 2026

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