Bad corporate experience. Evaluate your car before leaving the lot. Guys on location were friendly, and seemingly did good work. Unfortunately, my windshield was cracked during service. I didn't notice the damage (large crack running along bottom of passenger side) until I got home I documented the damage with video and pictures. and called the shop immediately and submitted a claim with Firestone. After two weeks I was able to speak with Firestone Corporate, I missed a call and it took multiple voicemails for them to follow up again. Firestone Corporate Claims (Chet specifically from the Nashville TN call center) was extremely combative with me. Chet was in a bad mood the second I picked up the phone, and shared details about being overworked and having to work 11 hours a day. He would not accept any documentation from me or, argued I did the damage. It was the strangest Customer Service call I've experienced, and I felt the need to mention I was a "customer called a corporation for a damage claim" I did not want to discuss personal details of Chet's work life balance. Chet then denied my claim, citing: "the damage could have happened of the lot" -- even though I documented it ASAP, contacted this Firestone location, submitted a claim etc. within hours. Chet shared this example "I had a guy drive a Mercedes who thought Firestone broke the emblem off his car, he tried to make the claim two years after service; that's why we won't cover this claim" Chet must be over-worked, I don't know how my claim submitted right after service, is the equivalent of a claim submitted 730 days after the fact... now I have a windshield repair bill, for having my car repaired at Firestone. The lesson, DO NOT LEAVE THE LOT without an inspection of your vehicle. Firestone won't cover any damage (they cause) if you leave the lot. read more

Firestone Complete Auto Care - cracked windshield (lower passenger side) damage from Firestone - Tires Near Me - Littleton, Colorado

As frustrating as car repairs ever are, it is even worse after I drop $$$ to find grease all over my cloth seat and door from the mechanics that worked on my car. I did a quick pick up on my 30 minute lunch, so don't even have the time to take it back to them to have them fix the mess they left in my car Update. I did email the requested info the next day and have not received any response read more

Firestone Complete Auto Care - Tires Near Me - Littleton, Colorado

Customer services variety of different kinds of products and services that fit perfectly with my money I definitely recommend anyone to came and get their car serviced. Here read more

Alex has great customer service and a noticeably hard worker. This firestone is great and would recommend it!

Went in for a oil change and tire rotation. They used an impact drill with my tire locks and broke the lock. They directed me to Dodge for another key so I went to get it. Came back only for them to do the same exact thing. They told me they did it by hand but i know better. The tech was impatient and broke my new key. Luckily my brother has the same key and I was able to take off all the wheel locks BY HAND. I'm giving two stars because the oil change was done and they refunded me for the lock and tire rotation. Safe to say I'll be going somewhere else in the future. read more

Had a good experience at Firestone over the weekend. Friendly crew that you could tell that they cared. They worked with me to overcome an issue with my rim wheel lock, and stayed patient in a tough situation while I resolved an issue with the dealer having my key. They did a good job of mounting and balancing my new tires, and my ride is super smooth again! I also appreciated them mounting my spare with the best tire, and proactively bringing up a coupon, which was icing on the cake. I would definitely come back! read more

Oh my gosh I love this crew!!! They are speedy, save me money, give me excellent service. I just hit 100,000 miles so a bunch of things needed attention. They've saved me so much time and money, Seth you're an Angel! Love you too Austin! And thank you!!!!! read more

The Firestone team is prompt, helpful and caring. They communicate well, consistently fit me in at a time that is convenient for me- a smooth experience from start to finish. A wide variety of car care services and much wisdom & experience of vehicle care, I highly recommend this team. read more

This place is either negligent or full of crooks. I had taken my vehicle in for a regular oil change (no other issues what so ever). They tell me I have an oil leak and I needed to get it fixed asap. When I took the vehicle in for a second opinion at my friends garage they found not only was the oil filter installed improperly but the oil drain bolt was loose too. Don't bring your vehicle here. read more

Setup: Ordered a hard to find tire package from Tire Rack. Wheels, mounted snow tires and TPM sensors installed were delivered to this Firestone store. Pros: Once delivered they were very accommodating in getting me in during a busy day to simply swap out wheels etc. Same as a simple tire rotation. Cons: I asked specifically if they had the means to program the new tire pressure monitors (TPM) to the car as it's a required step. I was told they did and I asked to make sure the installers did so. While driving today I get the TPM failure message and idiot light. Nope, they didn't take the 5 minutes to run through the simple procedure to mate the new sensors to the car. So I took the car to my favorite mechanics and they did the job in literally 5 mins. Disappointed in Firestone and only confirms my loyalty to my independent service guys. I just wish Tire Tack would have delivered to them. read more

Went here to get tires for my car before a snow storm in a few days. I came in about an hour before close and they said that they had two cars that needed tires installed ahead of me. I said that it was fine and that I would wait. The gentleman got rude and said that they just wouldn't have time that day. Even though the gentleman was rude, I was polite and said that it was no problem and I would come back the next day. As I was walking out I saw 3 technicians in the garage sitting down laughing and joking about something. There was one car in the garage and one Tech working on it. Just for the heck of it I waited around for 15 minutes and saw both cars go in, get new tires, and get parked. After that all of the texts sat down and talked and laughed for the next 10 minutes with no cars in the bay, and absolutely no work being done. ESSENTIALLY THESE GUYS ARE JUST LAZY, AND DIDN'T WANT TO DO A VERY SIMPLE 15-MINUTE TIRE SWAP. I can't really comment on their work, because I have not seen anything done, LOL that's sort of the problem ;) Just judging from their laziness, I can't imagine they would really do a good job with anything else. read more

Brought my car in last week for an alignment, got me in right away and very friendly. Got it that evening and had to drive it down to springs that weekend and noticed alignment not corrected. So I brought it back in today to see if they could look at it again and was told " the master tech is not here until next week and we won't let our junior techs work on it". What? You don't trust your own employees to look at a job that someone else there did? What does that say about the trust you have with your techs? Regardless, I don't think it is right to have to look at some schedule the following week when you have several techs there now. Disappointed and was hopeful in finding a reputable auto clinic near me. Will keep looking for a company that stand by their work, this one does not. read more

I have gone here for years for tire and service on several of my vehicles. Everyone is super helpful and very professional! My experience is always a pleasant surprise relative to a lot of service centers I have been to, and I get practical advice and recommendations rather than the upsell. I have on occasion taken my wheelbarrow in for tire inflation when I've lost the bead and they have serviced it promptly and refused to accept even a small cash tip! I highly recommend! read more

Just took our 2016 4 runner in to have a nail removed and the tire plugged. Groove Toyota said the tire could not be fixed. The plug was a couple inches in from the shoulder of the tire in the tread on tires that have just over 10,000 miles on them (newer vehicle). The front desk guy was helpful and they handled this service very well. Zero complaints. read more

A few years ago I took my car to this place for an oil change. Month later I discovered my oil hadn't been changed. I didn't return to complain because I knew I was going to get really upset and didn't want trouble. This Firestone joint lost a customer and I have been telling people they are crooks. Do not take your vehicle here! read more

One thing I learned is dont let one employee ruin an establishment. So in the interst of time I decided to leave my vehicle at have the tire looked at potentially do oil change etc..... The tire had to be replaced since a scissor blade was lodged in the tread creating too large of a hole to patch. They did cary my exact tire, unfortuately I roll on 20's so it wasnt chep but, cheaper than stevinson Chevrolet. I also had the oil change and the balance etc... Upon pickup the gentlemen informed me I had developed a hell of leak and needed to have my warranty service cover that repair. ALso they put the spare tire back in the under carraige compartment whcih is a pain in the ass to put back. I think the fireston guy named TIM , really went out of his way to let me knwo about my oil system leak which is odd for a 2007. They could have not told me knowing it would seriosuly damage my vehicle. I would go back here now. Pretty good service the second time around. Just goes to show you cant base an establishment on one employeee. read more

Firestone continues to exceed expectations. Just today (4/18/19) my car essentially died as I was driving past the store. I dropped the car off, without an appt, they completed the work quickly and professionally. Never a doubt that Firestone delivers a positive customer experience. read more

So I went to this location because it was close to my work. Apparently that should not be the criteria for picking a place to get tires. I have had a firestone credit card for many years and have used it for all kinds of car needs but yesterday and today I am questioning my decision. The guys who work here can't tell you when you will get done, I was quoted one price and given another that was almost a hundred more. They told me it would be an hour and a half, well it's been 2 hours and 15 and I still don't have my car. Yesterday they told me my other car would be done by 1:30, well I got that at 3:30. So much for planning your day. Other than the inability to tell time and manage customer expectations, the work was done well. read more

I brought my Audi in to have a tire balance issue resolved that was causing noise and uneven wear. They discovered a nail in one tire and fixed that, unmounted the tires and swapped sides to improve wear and noise and rebalanced. They found the issue was from the aftermarket wheel spacers I had installed. They did not charge me despite the issue not being their work quality or tires. I witnessed a couple other customer interactions and they were equally courteous. I will definitely go there again and would recommend them. read more

I took my 2001 Dodge Durango to this place about 3 weeks ago to have an inspection done because I am thinking about doing some driving for Uber. They passed the vehicle and brought to my attention a few things that I had already knew about and told me that I could wait. For example, my rotors needed to be replaced on the front of the vehicle and it needed shocks. We did the rotors along with some other small items for $375, so it wasn't bad. I will take the vehicle back for the shocks and bushings at a later date, but they were straight with me and showed me the damage to the rotors, but like I said I knew they were getting thin. It is a good place for tires, brakes, shocks/struts, or an oil change, but I suspect if you had a major problem that you would go to a dealer or a full service mechanic. read more

I lived in the area for 5 years and used this FireStone for my car care needs for all three of my cars. In the lobby you will see that they have several awards for recognition in customer service. It shows. They take the time to help you understand your options and are not pushy at all. I've never felt bait and switched like other auto shops. I now live in Colorado Springs and still bring my cars in for service when I am in town over a weekend. A good auto shop is priceless in my opinion. You can trust the team here with all your automotive needs. read more

I bought a very expensive set of tires here and guys stalling my new car and can't even drive a manual. Was here back to put on a new wheel for free and regret even coming back. Seth the manager says they don't romp on your car when if you clearly watch the tech they do. Terrible service as he said, "he drives a 900hp your car doesn't phase him" well I don't care. It's my car and I pay for it. Not him. Place needs new management. read more

*** Updated - I now have to recommend no one ever go here ... ever.*** Please read full review for explanation why two stars. I brought my car in for new tires at the end of May. I knew I likely needed an alignment, which they told they checked and it was close enough to fix it for free. Fast forward to last week when I learned at my first tire rotation that the alignment in fact had not been done and I now had uneven and premature tire wear on all 4 tires. Though I was very frustrated, I talked to management and explained the issue and they agreed to replace all 4 tires due to their error. Sure, it wasn't good that they messed up in the first place, but I will give them high marks for promptly stepping up to correct the situation as soon as it was brought forward. Every business will stumble at times, but as long as they do what's right, they are a good place to do business with in my book. Update 9/21/12: It is after serious consideration that I decided to update this. If reviews are not accurate, what is the purpose of Yelp? After the shop replaced my tires, I had a severe vibration between 50-65 mph on the highway. Further investigation revealed there were no weights on the wheels. The shop didn't bother to balance the wheels/tires. So I brought the car back in and they balanced the wheels. But then, the handling seemed funny, and I suspected the tire pressure was off. Factory recommended pressure is 35 Front, 33 rear. Measured pressures (cool) were 39 LEFT, 35 RIGHT! Being they are directional tires, it's obvious that they just did two tires for each pressure with zero regard for where they were supposed to go. What should have been one service for my new tires in May has turned into five. The first for the original purchase. The second for the alignment that should have been performed in the first place (and for which I paid separately). The third for the new tires to be mounted. The fourth for the tires to be balanced. And finally, the fifth when I had to personally adjust the tire pressures to proper specs. This shop has a serious problem in that it is obvious they are either incompetent, hate their jobs, or simply don't care about the quality of their work. Worse yet, it may be a combination of all three. I will never let a friend or family member visit this shop again. Ever. Neither should you. The ONLY reason they get a second star is because the fact they DID step up and replaced the tires at no cost to me has to be worth something above the absolute worst review I could give. read more

I went on line and made an appointment. I filled all the information in and received a confirmation. I showed up 15 minutes early, I told the counter person who I was, he said is that truck a long bed I told him it was he then told me they don't do oil changes on long bed pick ups, he then said I could go to a store in Highlands Ranch (they could probably get you in) he never called to check the stores workload. I left the store not believing what just happened. I can not believe that was not posted on there website. I have use Firestone in the past for my Toyota but never again. read more

This place needs to hire some more employees. Did I get a tire deal? Nope. Warranty? Nope..not on 2 winter tires. I guess 2 tires are made different then 4... Won't be back unless my car blows a tire in the parking lot..right in front of the store.. read more

Visit on 8/29 in the a.m. Employee: If you don't know the right information, DON'T give it at all! I had a stripped battery cable bolt on the side terminals. I could not get the cable off the battery to bring the battery in to have it checked. This guy tells me Cut the Cable!! TOW the vehicle to the shop. CUT THE CABLE???? HOW STUPIDDD !!! That would have been a big mistake. TOW THE VEHICLE? Dumber yet?? He offered no friendly advice, no possible solutions, other than destroying it!! Again. IF YOU DON'T KNOW THE RIGHT INFORMATION..... KEEP YOUR BIG MOUTH SHUT!! Customers are the bane of your business!! Learn that.... go to customer training. If you don't have good customer skill .... pretend you do!! They lost my business cause I might run into that idiot !! The guy at Conoco 6450 S. Broadway treated me like a customer, helped me, told me how to work it, spent time with me....... that's what he got, a customer. read more

I called because I had a blinker out and although they were busy they went above and beyond to fit me in to make sure my vehicle was safe to drive. read more

Compliments to Colin and team. I was on a road trip with my Toyota Land Cruiser and had an alternator that failed. It was a Sunday (7-8). The certified mechanics were not working but Colin's team still assessed the problem and got me back on the road. Colin went above and beyond by locating the part with much effort. Good communication and customer service. Thank you! read more

Take my vehicles to this location and I get great service each and every time I go! I totally trust the team at this location for my vehicle maintenance! A+ in my book hands down! read more

Jerry the store manager went above and beyond to take care of my car needs today. My experience was very positive. Jerry and his technician were very friendly and accommodating on a busy evening. I observed Jerry interacting with other customers and he was very honest assessing their needs and things they didn't need. I am impressed and will definitely continue to use this location for my service needs. read more

I took my car in here for a much needed inspection. I tend to procastinate until the grinding noises are just too much. I dropped my car off on a Saturday afternoon and they were able to do a full inspection within 3-4 hours. I decided to sell the piece of shit so I can't comment on their work, but the employees were friendly and gave me a quick and accurate estimate. read more

These guys are fabulous! They analyze, examine and then let you know what the truth is. They never try to oversell you. They can fix anything and are just a pleasure to work with! Love these guys! Thanks so much Jerry for running a great shop! read more

I found the employees to be very friendly and respectful. I brought my car in to fix a flat tire that a different store fixed two days ago. They quickly found that the flat repair where the nail was embedded wasn't the problem, it was leaking air around the rim. They did a thorough inspection because I drive 100+ miles a day. The tires were legally bald and my alignment was completely askew. They honored my tire warranty even though I didn't rotate them as required and discounted the new tires $100 each. I'll definitely be a customer for life! Jerry was the manager and he was very helpful and friendly. read more

I always come to this firestone. I live in Westminster and will continue to make the drive to this one. Jerry always goes above and beyond to accommodate my needs. I Only trust this shop with my car! I always recommend this shop to my friends and family. read more

I have been a loyal Firestone customer for over 40 years. I have a Firestone credit card and my 5 sons all use it for every vehicle need. Not anymore and never again. I own an insurance agency and I have always referred my customers here. Never again. All of my friends and family get their insurance from me and take their cars to Firestone on my recommendation. Never again. I bought my wife 4 new tires for her Subaru Impreza. The front right tire blew out only 3 days later from normal driving on the way to the emergency room. The guy on the phone was a complete asshole. No empathy or a care in the world for her situation. Her car did not come with a spare tire and the guy on the phone chastised us for that. They refused to comp a tow truck for us even though we are 1.6 miles away from a Firestone. Her car is stuck a mile from the Swedish ER and Firestone could care less that they sold us faulty tires and refuses to help us. I closed my Firestone account today and Firestone will lose tens of thousands of dollars from this. Your store manager should be ashamed of his piss poor customer service. I've never in my life been talked down to like I did with this store. I will be posting reviews and complaints online everywhere I can and filing a complaint with the better business bureau. 40 years of loyalty and referrals and this is how you treat me? Words are no where near enough to express my outrage and disgust for Firestone and how myself and my wife were treated. If this is how you run a business close down now and get it over with. Pathetic. read more

We have had several family cars serviced here - primarily oil changes and occasional tire issues, but will not go there again! I am done with Firestone doing a SLOPPY JOB. They have made a variety of minor mistakes over the years, however this time, they forced the drain plug into my drain pan at an angle. I took my my car to the dealer for its 90,000 mile check and they warned me that attempting to take the drain plug out may strip threads off the oil pan. Sure enough, it did, which cost me over $500 to have the oil pan replaced. Prior to this, Firestone is the only place where I've had my oil changed, so it's obvious to me that they were the ones who caused this. Save yourself the time and expense and have your car serviced where they take pride in doing a job done well. read more

I had my vehicle in for tire repair in mid july. Firestone did a complete 21 pt inspection and advised that my brakes and rotors were great. I drove it for 4k miles and noticed a bad vibration. Took it Ford to find out rotors are warped and brakes were bad as well. When I brought it to the attention of Firestone the Manager Cameron tried to tell me that the rotors warped because of driving it on the highway in the mountains. ANY mechanic worth a grain of salt knows that rotors warp from hard consistent braking which I had done neither of those. I only used the brake pretty much just exiting the highway. My Ford Escape has a "Sport Shifter" where when it's in that mode you can manually up or downshift the transmission and use the engine to slow down your vehicle going down passes and not use the brake at all. I feel like Cameron was trying to sell me a bill of goods because I am a woman. After I advised that I have a Military mechanical background (diesel mechanic) and have plenty of mechanical knowledge and know how brakes and motors work, I called him on his bluff. I demanded to have the Area Managers contact information, advised that I will blow up every review site as possible, call the Firestone Corporate Offices and the BBB to file formal complaints if he doesn't make it right and replace the rotors and brakes on Firestone's dime since I was initially told the were great and had the receipt to prove it. Cameron told me there was nothing that he could do. About an hour later I received a phone call saying that Firestone was replacing the brakes and rotors no cost to me and I had to buy new tires that were still under warranty which brought the cost of those to $290 seeing that they only had 24K on them for a 60K tire. When I picked up my car, I asked Cameron what changed his mind about comping the brake and rotor work and he said it was because of the threats made and how if a guest reports a complaint the that particular Branch won't get their bonus. It's too bad that you can't get a corporation to do the right thing on their own without making threats. Since Cameron DID end up doing the right thing, I will not submit a formal complaint, but I still plan on completing reviews on google, Yelp, BBB and Firestone's Corporate website. Thank you Cameron and Firestone for making my experience with Firestone end up on a better note than when it started. Patricia Challis Centennial Colorado Owner of 2014 Ford Escape read more

I gave my car complete Vehicle Inspection, They didn't even verified the battery but they said it is fine. How can they test the wheels and breaks with out wheel lock i am not sure. THey are simpley see the car outlook and will say it is fine. I think to say that need not to have that much setup. Please dont fool the people. read more

Went to this Firestone desperate because we had a check engine light come on in our "new" used car. We had just put out $376 for a new water pump! They told us it was the knock sensor on the passenger side, $1,164.00! If it had been on the driver side would have been $100! Then told us we shouldn't have needed a new water pump because records showed it had just had a water pump put in. So we felt down about being screwed by Englewood Automotive because we hadn't needed a water pump, but they were there to save us this time. Whew!! Car started skipping, losing power so we roday went to Meineke and was told we needed a fuel pump! $954, we couldn't do that. I called where I bought the car from and they felt awful so sent us to their guy that did their work. Found out SO MANY THINGS! It did not need a fuel pump, that one was fine but the car lot did pay for a new one to be put in. It was the Catalytic Converter! We will have to pay for that but the man is giving us a good deal. About FIRESTONE!!!! THE KNOCK SENSOR DID NOT HAVE TO BE REPLACED!!! IN COLORADO WITH THE GAS WE USE IT IS NO LONGER NEEDED (car is a 2003). WE DID NOT HAVE TO SPEND $1,164.00 BECAUSE ALL THEY NEEDED TO DO PASS PULL THE FUSE TO THE SENSOR BECAUSE IT IS NO LONGER NEEDED!!! Sad state of Colorado when a native who loves her state is screwed over by 3 different businesses in less than 2 months!! Thank God we found this old man who works on cars to fend off the boredom of retirement! One good man who was blatantly honest about how we have been taken and almost taken!! IF YOU ARE GETTING YOUR CAR FIXED AT FIRESTONE GET A SECOND OPINION. IF THEY AREN'T BUSY THEY WILL INVENT PROBLEMS TO EMPTY YOUR BANK ACCOUNT!! read more

I took my ford focus here on Sunday for new brake pads and an oil change. I picked it up right before closing and it died 5 times within 2 miles. I called immediately the next morning. The manager towed it in and called and said they got water in my spark plug tubes and he would replace them. I find out from several car people that something was wrong with that story because you don't use water near an engine and unless the spark plugs were out water can't get in there. So I took it to another mechanic and he also did not believe the story I was told. He checked over my car and said on first look it seemed like everything was okay, but to bring it back if I noticed something was wrong. Today I was driving to work and my check engine light turned on. This might be a coincidence, except when I got my oil changed at Firestone they did a complete vehicle inspection and told me that everything looked good on my car. I will be visiting my other mechanic in the morning. I do not recommend anyone take their car to this place. read more