One star is too high -- military families stay away. I recently purchased two new tires from Firestone for about $419. Just 4 days later, one of the brand new tires failed on the interstate and flew off of my car- and I brought my vehicle back in to this location, (being 40 minutes away from Saint Mary's when it happened), and was told I only have to pay $75 for the tow. I was then quoted $264 by a manager for a tie rod and alignment, and that price was confirmed when I called back. However, when my husband called to pay, thinking that was a reasonable price, he was quoted nearly $489 for the exact same service--with no explanation- other than I was "too emotional and too busy at my job to hear the full number" Later that day, I was then told only when I called to see if my car was ready that I suddenly needed a new wheel, adding another $550, which was never discussed or approved beforehand. At no point was I clearly informed of or asked to approve these major price increases. The inconsistent quotes and lack of communication are extremely concerning. It's especially disappointing to be treated this way while supporting a service member who just got stationed down here. Military families rely on honesty and transparency, and this experience did not reflect that. I will be pursuing this further and strongly recommend others to keep looking before giving this place a cent. While the manager was kind to my face, and the original location did call to ask about my safety- I would have liked this rectified, seeing as a brand new tire could have severely injured myself or someone else- and now my car is ruined. read more

The service provisions have remained unchanged since I last visited. As many people know, it's a vast inconvenience anytime you step outside our busy days for an unplanned repair like a flat tire. Further complicating the issue is being told by the repair facility that we only had one technician show up for work today, and the repair of your tire will take all day before it is completed. With clients waiting on me, that was not an option. I went across the street to the competition and replaced the tire within an hour of arriving. Now that I know the competitors, except for the maintenance program that I have, there is no need for me to return to this location. Problem solved. read more

Firestone Complete Auto Care - EPIC FAIL, couldn't even take the time to verify pressures of the tires before releasing the vehicle to the customer - Tires Near Me - Jacksonville, Florida

I lost my days work to come to this waste of breath shop. didn't even touch my car and told me I had a 1 year useless warranty. I left my car there for 5 hours and they didn't even work on it. car drIves the same as before. don't waste your breathe or time on this shop. read more

Had an 11am appointment. Came back as they requested 2 hours later. They hadn't moved my car. A mechanic came in to say sorry and that was it. They did nothing to attempt to keep me as a customer. I received no call from mngmnt. I called customer service to file a complaint still not a call. I called again and an area manager is supposed to call. Has yet to happen. Do not use that location!! read more

Got new tires with a lifetime alignment. Eight months later went in with a tire leaking air. Mechanic stated that he couldn't fix the leak because the tire needed to be replaced due to low tread caused by a POOR ALIGNMENT! read more

Trash service with zero communication. I scheduled an oil change through a business account. However, they kept me waiting for an extra 1-1/2 hours waiting to get an approval to perform extra services. If they communicated with me we could have scheduled those additional services the next day or later the following week. I will not be back due to their poor service and communication. read more

I had my car towed in at 9 am was told that it would take about 2 hours to look at it. I went back 4 hours after my errands and still hadn't looked at it yet and wasn't even aware that it was even there.finally got it back around 4 pm.ladies this is not a good place for us. Unless you are driving a brand new expensive car where the maniac thinks there's gonna be a good tip. Once the work was finally finished it was good. The men who worked in the front at the counter were polite. That's all the good I can say about this place. read more

I made an appointment a few days beforehand and was told it's easier to just drop the vehicle off. I drove up there and to an Uber home. The gentleman that assisted me was very courteous and called me to let me know that my vehicle was ready. The lobby has 4 chairs that don't very comfortable for long periods so I'd recommend making an appointment and dropping off. Overall my experience was very good; I will return to get my tires rotated in 5000 miles. read more

Absolute disgrace! Wish I could give ZERO stars! My daughter is a local college student and USAA sent her and her vehicle to this location after it wouldn't start. This location told her she needed a new motor at the price tag of $2000. We thought this was odd as her dad and mechanic grandfather felt it was the starter. Had the car towed back to college and found a mobile mechanic to come out for a second opinion. Surprise, surprise it was the starter!! Way to go Firestone trying to take advantage of a young college student! read more

I truly experienced great customer service at this Firestone. I had a nearly flat tire and was there right when they opened. Mark, the representative I worked with couldn't be kinder and was easy to talk to. I don't think I was there 30 minutes. Turns out that I had 2 nails in the tire. They were able to plug both areas and it barely cost me anything. They never tried to sell me anything, which is very rare these days. Freddy was the guy that actually fixed my tire and worked quickly so that I could get to school where I teach. I will definitely use them again in the future. read more

Came in first thing on a Sunday morning with a flat tire (without an appt). They worked me in, between scheduled appts. Everyone was delightful. They had great personalities. They were energized, hard working and worked quickly. Great interaction between the workers, great camaraderie. I will definitely be back for other car maintenance and repairs. Other places in Jacksonville could definitely learn a lot from the positive attitudes and work ethic Very satisfied customer! read more

Shopping for new tires was a little frustrating, made an appointment with Firestone. I was on time with my appointment, however took longer than expected. They did not working on my car till I explained I did not need oil change, brake fuel and about 20 other things they try to add to your bill. Just give me what I asked for and let me be on my way please. Thanks for the curiosity but no thanks for the $600 bill read more

Firestone Complete Auto Care - Time for some new shoes lol - Tires Near Me - Jacksonville, Florida

We were only there to check out my wheels and paid for the $9.95 diagnostic! Where do they get over $2500 worth of work from? The car was making more noise when we left that when we brought it. Not even 10 minutes later, I had a flat tire! Like wtf? They definitely try to take advantage of women. I took it to another mechanic. Only thing that was needed was an alignment, oil change, and a nut on the stabilizer bar. $50. For years firestone has been like this! This location is a true representative of firestone. Maybe if I were a man I would've gotten a true diagnostic. read more

Firestone Complete Auto Care - This is the bogus estimate that they came up with after a diagnostic inspection. My car is only worth $2,000! - Tires Near Me - Jacksonville, Florida

They did not respond to online appointment request made 2 days prior. When I arrived they told me that they gave the 1:00 to someone else. Poor communication. Can not comment on quality of car service. read more

This place is a rip off! I've waited 4 hours for an oil change to find out, it was never done! I drove off with the impression that everything was okay until my oil light turned on. I thought eventually it will go away but I was wrong! Then I noticed there was no sticker on my window to confirm my next oil change. Of course my old sticker was removed, just never replaced. This happened the Wednesday before Thanksgiving so I've waited until next working day (Friday) to head back to firestone. They asked if I could wait another 3-4 hours. It was ridiculous! If the job was completed the first I wouldn't have to drive across town AGAIN. Never again will I trust this place with my money or time! Thanks for nothing!!! read more

Simple tire repair should take 15 minutes at the most. Waited 45 minutes and the tire was still not fixed. All they had to say is we do not fix flats and I would have gone somewhere else. read more

I went to this location for a set of tires. Made an appointment over the phone to be told when I arrived at my appointment time that I did not have an appointment, neither did they have the tires. Next day I made an appointment online for a set of tires at this same location because they are convenient to my work and home location. The entire front staff were in the back lounge talking loud using profanities while customers waited. They did not come out of the lounge until I looked in the door. The same person that told me that I had no appointment the previous day, told me the same today and that they did not have the tires I requested. I did request the tires for the Sunday before and because of a home emergency I could not make that appointment. All this to say I don't believe I have ever experienced such mediocre, in professional customer care and inconsiderate service in my life. I felt like I was bothering the guy because I wanted to purchase a set of tires! Isn't that what FIRESTONE is in the business for...selling tires? I drove to another location on Blanding Blvd who treated me with care and concern. Some of those guys that work the day shift on the weekday at the Normandy Blvd location NEED BETTER MANAGEMENT AS WELL AS CUSTOMER SERVICE SKILLS TRAINING. From now on I will go to the Blanding Blvd location even as inconvenient as it is to where I live and work. read more

I have been going to Firestone for over 5 years to service all the vehicles in my household. Unfortunately the Normandy branch lacks any kind of customer service skills. The manager who they most have recently promoted from head wrench is clueless. I arrived at 1:40pm for rotation and oil change, was told wait time would be 1 1/2 to 2 1/2 hrs. Returned 3 1/2 hours later and my car was in same spot i parked. There were 3 bays empty when i arrived. They evidently forgot my car was there. To busy listening to the blaring music that was playing. Go anywhere else but here. Downright terrible experience. Will be calling corporate office tomorrow. Bunch of ignoramus personnel. read more

Firestone on Normandy is my repair shop because they always take care of my car and they will not fix something if it don't need be fixed another shop told me I needed belts they just adjusted them for way less then it would cost me. read more

Firestone Complete Auto Care - I always come to the Firestone on Normandy they take care of me and don't over charge me I trust them keep up the good work. - Tires Near Me - Jacksonville, Florida

Came here on a whim, because our brakes were grinding. We spoke to Kelce, who not only was overly friendly and talkative, she got us in and out within 35 minutes!!! We continued our trip safely and on time. Total spent: $228 for brakes and rotors read more

Thank you Ryan, Alex, and Freddy for taking such great care of Black Betty! You guys are amazing!

A few years ago my husband bought a Lifetime Wheel Alignment from a Firestone in Brooklyn, NY, which entitles us to free wheel alignments on our car whenever the heck we feel like it, for free, at any Firestone location. This means they have a huge incentive to upsell us on needless work because, guess what, otherwise I'm walking out without paying a dime. So I drive down to JAX last winter and let me tell you, there's nothing like a nice long drive down I-95 to let you know when you just might need an alignment. I decide to pop into the closest Firestone and not only am I treated like an A-list customer with my no-money alignment, they even rotated my tires for free! I paid them another visit when I was in JAX last month and again I get excellent service, including refilling the air on my tires. I kept forgetting one of my tires was a little underfilled, and tire pressure should be even for the most accurate alignment. I doubt most shops take the time to check, or at the very least they try to charge you for the air. Heck, the last time I went to the Firestone in Brooklyn for an alignment the TPMS light went on as soon as I turned the key, and that doesn't happen unless the tires are underfilled by at least 5 psi. Anyway, these guys do a great job, they don't try to upsell you, the service advisors (Kelsey and a gentleman with blond/light brown hair) are really nice, it's a convenient location and a pleasant lobby. A+ read more

worst Firestone in Florida. DO NOT. Bring your vehicle here. Every "repair tech" hates their job and acts like a baby. If you want a big man child whining while doing the bare minimum of what THEIR job requires, then sure come here. Waste your time and money. read more

I had an appointment at 12 to get my oil changed I arrived on time. I still didn't receive a call by 4:45 so I called them and Politely asked if they have started on my car and they said they have not gotten to it and would give us a call back if they couldn't the guy on the phone was very rude, I said yes sir I was just calling to check because I seen y'all close at 5. So I call back at 5 and ask them if they haven't started to work on it yet that we will come back another day to not start on it and he rudely said okay I'm taking you off our list if you want to come pick up your car and hung up. Very poor service over the phone, and I was told my car might not even get worked on at all today and I had an appointment at 12. read more

Not one employee on the premises had on a mask. Not even putting on a mask when getting in and out of customer's vehicle. All employees socializing without a mask and no social distancing not even an inch. read more

Very good service, worked with my budget Everyone was very nice and helpful I felt very comfortable with leaving my car with them to be fixed; engineers at this location are amazing this is my first time here will be coming here to get my cars worked on from here on out! I also thought it was very nice one of the men walked a senior woman to her car and treated her as a priority I thought that was very cute! Such good people highly recommend!!!!! read more

I received a quote for repaira at approx 1:20 pm, given an estimate labor time of 1 hour to replace 1 caliper and some pads. An hour passed by, I ask for an update to be told that the caliper was never ordered and they are now waiting for it to be delivered. AFTER an hour has already passed. So it's now 3:15, I'm still in the lobby, and am getting more angry by the second when I look into the service bay and see my tech, KYLE, on his phone. read more

Worst service ever, sat in their parking lot for almost two hours trying to replace the spare with no luck (couldn't get it off the bed) called Tire Kingdom down the road and the manager came when he was off the clock to help us...the jack fell off... the manager walked in Firestone and said a few choice words and they came out and got it fixed in five minutes. I would rather walk home then ever use their terrible customer service again. read more

Great prompt service. Ordered the part I needed to fix my coolant take that they didn't have on hand. It only took a day to get. Impressed with the little amount of time I had to spend there. They're also honest and reasonably priced. read more

A few months ago I took my drums from my jeep to have them measured to see how much they have been worn down. For those of us that know how to measure this, you use a micrometer, due to the fact this is gives you a precise measurement. What did the guy come out with?? A tape measure! REALLY!!! I asked him if that is the way they measure wear and he said yes. Needless to say, I walked out and bought a micrometer later that day and did it myself. Not very impressed. Pep Boys near by did the same thing. read more

I had to stop here one Saturday after running over a nail and being turned down by another auto shop. I'm not from Jacksonville but didn't want to attempt to drive closer to home being unsure of how well my tire would hold up. I walked into Firestone and was immediately greeted by Shane, who was so pleasant and willing to help. He had me in and out with a brand new tire very quickly and made my experience a very positive one. I'll keep my fingers crossed that I don't end up in a similar situation again, but if I do and am in this part of Jacksonville, I would definitely come back here! read more

One night, after they had closed, my low tire light came on and I was looking for a place to either add air, or have the air at least checked. I was pretty far from home and also was initially headed to an event which was probably not going to happen unless I could find help. I saw the doors to the bays open and lights on, even though the business was closed. I pulled in and asked for assistance. One of the men working after hours came out and checked the air in all four tires and added the needed air in one. He would take nothing but a grateful thank you for his kindness. People like this are what build good businesses and I would recommend this business. read more

I went to this Firestone about 6 weeks ago and asked them to check my engine that was overheating about once a week and my ac that was barely cooling. They diagnosed my car as having a blown head gasket that was blowing hot air onto the a/c line and recommended I get a new car. They said it wasn't worth replacing the head gasket on a car with 160,000 miles on it. So I took it to a back yard mechanic who's a friend-of-a-friend. He pulled the radiator cap off and found that the rubber seal in the cap had corroded and wasn't sealing properly. He replaced the radiator cap and it hasn't overheated or lost any coolant in 6 weeks. The a/c had a slight leak and needed refrigerant according to Miller's Automotive in Orange Park. It's been cooling fine ever since. I can't recommend staying away from this place enough. read more

Incredible knowledgeable and professional staffs. They did a great job on my car with in very reasonable time. Through professionals. I highly recommend this location to anybody. Thank you guys one more time. read more

Very disappointed in their service. They performed an alignment on my car and did not do it properly. Another mechanic found their error which caused hundreds of dollars of damage underneath my car. I took it back to them for an inspection, and they said they see the problem but would not take responsibility. Be careful taking your vehicle there. Very sloppy work ethic. Very poor customer service. You are better off finding a good local mechanic than put your trust in a large corporation. read more

Terrible experience. Went to get a tire patched and told it would take 45 minutes. 2.5 hours later still waiting while Kelcey shot the breeze on the phone and with co-workers. Take your business elsewhere. read more