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Firestone Complete Auto Care

3.3 (106 reviews)
Open 9:00 am - 5:00 pm

Services - Firestone Complete Auto Care

Auto diagnosis or inspection

Auto maintenance

Auto fluids and filters maintenance

17 More Services

Oil changes

Auto wheel alignment

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Tire balancing

Tire installation

Tire repair

Tire rotation

Tire Pressure Monitoring System repair

Wheel alignment

Firestone Complete Auto Care Tires Photos

More like Firestone Complete Auto Care

Recommended Reviews - Firestone Complete Auto Care

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10 years ago

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11 years ago

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9 years ago

I had a 2 pm appointment, after getting there at 1;30,at 3 I finally left, with no explanation as to why they had not touched the car.

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10 years ago

Service counter Kevin is absolutely spot on with providing outstanding customer service!

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9 years ago

A+ Customer service! Kevin took great care of me. I recommend him for any future car visits.

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16 years ago

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11 years ago

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Page 3 of 3

Ask the Community - Firestone Complete Auto Care

Review Highlights - Firestone Complete Auto Care

Firestone at Northcross went the extra mile, worked late, and got both cars repaired in one day.

Mentioned in 4 reviews

Read more highlights

Lamb's Tire & Automotive - Lamb's Tire & Automotive

Lamb's Tire & Automotive

(324 reviews)

Arboretum, Great Hills

I cannot say enough good things about Lamb's Tire & Automotive. I had just driven in from Dallas…read morethe night before and don't live in Austin, so I had no idea where to go or what to expect when my Tesla started making this awful noise--like it was dragging a bunch of empty cans underneath. It was loud, embarrassing, and honestly pretty stressful. But as usual, Austin showed up with that signature Texas charm. They took me in immediately, had someone look at it right away, and fixed the issue in under 10 minutes. No hassle, no upsell, no runaround--just quick, honest help. And the best part? They didn't even charge me. Everyone there was incredibly kind, professional, and genuinely helpful. It's rare to find a place that treats you that well, especially when they could have easily charged for the time. If you're anywhere near Austin and need automotive help, this is the place to go. Fast, honest, and truly customer-focused. I'll absolutely be coming back here any time I'm in town.

Great service, but I'd be curious to know more about their pricing strategy. The parts in my…read moreestimate were quoted at about 2.9x to the prices of the same parts at Autozone. I understand a good markup, but up-charging almost 3x the price makes me question their pricing strategy. I was also charged a significant amount for "ShopSupplies" separate from the charges for parts and labor. That being said, they were flexible with me. They did adjust the price slightly when they needed to use a minor part that wasn't originally included in the estimate. To be fair, I ultimately paid the price they prepared me for, but it did seem pretty high. P.s. they had coffee, water, a waiting area with televisions, restrooms for customers, and even got me an uber to work when I dropped off my car. I can't speak on the wait time because I dropped off my car over night. If the prices seemed more fair, this place would be 5 stars.

Jiffy Lube

Jiffy Lube

(133 reviews)

Far West/Northwest Hills

Great selection of services at reasonable prices. Courteous…read moreemployees that are knowledgeable. This location frequently offers various coupons discounts.

Today (5/14) I went to Jiffy Lube for a regular oil change for my Chevy Camaro V6. This was my…read morefirst time using this location after being with another shop for 8 years. As soon as I arrived, a tall employee with long hair and a beard approached me and told me the oil change would cost around $109, but because of my car it would end up being about $165. I already thought that was expensive, but I needed the service done. His attitude was very rude from the beginning, and he told me to get out of my car and wait in the waiting room. I told him I was comfortable waiting inside my car while it was turned off. A younger employee and an older employee worked on my car, and the service took about 10 minutes. In the end, I paid $135 and left. While driving from Anderson Lane and Mopac toward Mopac and 71 during heavy 4 PM traffic, my car suddenly started acting strange. The engine sounded terrible, and the check engine light came on. I had to carefully pull into a parking lot for safety. At 4:33 PM, I immediately called the location and spoke with manager Ronald R. He said he would come check my car. I ended up waiting almost 2 hours until he finally arrived around 6:15 PM. When he inspected the car, he discovered the oil filter ring had been installed incorrectly. After fixing the filter, he then added approximately 5 liters of oil to my engine because it was dangerously low. This experience was completely unacceptable. An oil change is the main service this company provides, and despite having 3 employees working on my vehicle, they still made a serious mistake that could have damaged my engine or caused an accident in traffic. After fixing the issue, the manager simply said, "Everything is good now, thank you," and left. No apology, no accountability, and no concern for the inconvenience, stress, or potential damage caused. After reading the Yelp reviews for this location, I now understand why so many customers have had bad experiences here. I will not be returning.

Firestone Complete Auto Care - tires - Updated May 2026

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