The Firestone staff got me out of a pinch a few months back and I was really happy with them, they were very helpful and kind. But today, I took my car to them for some routine maintenance and they turned me away. Literally said "not today" .... read more

Outstanding service. They fit me in for a tire replacement, without an appointment and had me out of there in less than an hour. 10/ 10, would recommend. read more

Bought tires and am happy with my experience. I only wanted tired and had to remove all the extras a couple of times from my estimate. They did a free diagnostic which I didn't request, but they didn't hard sell me on any of what they found. Just for my info. They did sound knowledgable about the tires and the recommended repair. read more

I've been here once so it's hard to just give a 5 to a mechanic or mechanic shop on one experience. I will say that the manager is a nice guy, and they quoted me well below what Precision Tune Auto Care did for my ball bearing issue. For that I am grateful and my Silver Bullet sounds like the champ that he always was. As for the negative reviews, I did not experience them trying to sell me anything else on my car, and they finished in a timely manner, around the time that was quoted to me. I know I will be back in case I need to. read more

The customer service here is awesome! I had some rattling and popping coming from my left, front wheel. I had called around to a few shops to see if I could bring my car in and just in general, the phone customer service was not great. I always feel a little skeptical taking my car to get worked on bc I'm afraid they're gonna try to pull one over on me. Not the case at all with these guys. The guy I spoke to on the phone was very pleasant, gave me an estimated time for what I suspected was the issue & even said they could take me home if I was close! Turns out it was my brakes & rotors that needed replaced in the front. There were some other issues, which the 2nd gentleman I spoke to clearly explained all the issues & costs to me, without talking down to me. I went in to apply for their credit program, but was denied. The gentleman that I spoke to the 2nd time helped me when I dropped off my car and gave me a small discount just for applying and to help me out! Definitely not something he had to do. It was close to closing time and I called to see if my car was ready & they informed me they were 1/2 way done. They said they would stay until it was finished and I could pick up that night, but I just said I'd pick it up in the morning. They were finished and I had my car back by 9am the next morning. Car works solid, no more sounds, & just overall great customer service. I will definitely take my car back to them to fix the rest of the issues they mentioned. read more

I had a 2 pm appointment, after getting there at 1;30,at 3 I finally left, with no explanation as to why they had not touched the car.

Service counter Kevin is absolutely spot on with providing outstanding customer service!

This is more like "I've experienced better." But I'll give them 3, because they were all very friendly, and I thought the cost was reasonable. They need to work on there appointment keeping and being clear with the customer as far as the amount of time that will be needed to get your car back. read more

Always have good experience taking my car to Firestone. But this time around I got excellent customer service with Miguel. He went above and beyond in helping me with picking out new tires (my current tires was over 6 years old) and there was no upsale. With a busy schedule I am unable to take my car in until after work and with traffic I didn't show up until 6pm, they close at 7pm. Miguel assured me that is not a problem and completed the job in a timely manner. If you need tires and want excellent service.. ask for Miguel.. I will definitely go out of my way to come back here to service my car. read more

It was a busy day there, but the service writer and the technician's were all kind and helpful. I had a bad valve stem, and they fit the work into their schedule without an appointment. I left the tire and did some errands. When I returned, a bit before the estimated completion time, they had the tire done. I asked if they would put it on for me, and they did and stored the spare with no additional charge. The cost of the repair was reasonable and exactly what the estimate was. I have no reason not to be pleased in every respect. read more

I have brought my BMW to many shops, and this is the only one that could align it properly! Brandon cut me a sweet deal on some tires too. All of the staff is very friendly and it was really easy to make an appointment. They got me in and out in no time. Many thanks to Brandon, Penn, Miguel, Johnny, Dan, Cesar, CJ, Frank and the rest of the crew for taking such good care of my baby! You all rock! :) read more

After a bad experience w a big chain, I came to Firestone. They found a potentially dangerous tire problem, gave me a fair price on a replacement, and I was on my way in a couple of hours. I'll come back for service. read more

Called these guys up after having my truck fail inspection due to the parking brake not holding, they said they could fix it for $34 in 30 mins. Took it in and they said it could be just the cable needs to be tightened ($34) or the rear brakes may be bad ($?) ... ok, not so bad. Dropped the truck off, few hours later I got a call telling me the rear wheel seals were blown and needed to be replaced, breaks were disintegrated, and I needed differential service as well as all new fluid for $645!! Yeah... right... Took it to the dealership, they said the breaks needed to be aligned and charged me $54 to do it... Passed inspection. read more

Mr. Ron Shaw and his staff are very professional and will work to get a customer's car right! Let me explain. He knows about the industry and has spent his career in service. Our Toyota had an issue and the dealer said it was related to tires. The issue was really with the drivetrain. The dealer Service management did all they could considering Toyota has strict guidelines in place to solve certain issues. Ron at Firestone was compassionate though and helped us demonstrate to Toyota that the issue was not Firestone tires. That prevented the issue from dragging out for months. When Toyota corporate policy may have delayed a solution, Ron Shaw and his techs hit one out of the ball park for us and the vehicle issue was resolved by Toyota within the week with a new vehicle. MAJOR APPLAUSE. Ron got all the corporate obstacles out of the way of finding a solution. To everyone in central Texas ... this is how a good service center and great people are supposed to be. Having owned aircraft service centers at airports, I can tell it like it is. Truth about service issues is what you are really buying with a service center. If you want the truth and clear choices of repair options where and when it is needed, you won't go wrong with Ron and his staff. read more

Battery died just as were about to go on a trip. AAA jumped us and we limped into Firestone. They installed a new battery ASAP and got us on our way in a jiffy. Thanks for the quick service, Firestone! read more

I took my car in for maintenance to the dealership where they of course found some other issues that needed be fixed ASAP. In particular, a control arm needed to be replaced. Well the price quoted was obscene so my friend suggested I call Firestone. I called and right off the bat Don was very friendly and helpful to me. The information he was giving me was half of what the dealership gave me. So I bring my car in the next day and find out that the dealership only saw one arm that needed to be replaced. In actuality both did. So basically I would have driven away from them and still had a serious issue. Don gave me a quote for both arms, a new tire and lifetime alignment and guess what it was nearly the same price that the dealership was going to charge me for one arm. Their quote did not include the tire and was only good for one alignment. Plus I would have had to come back soon to get the other arm replaced or it could have resulted in an accident. In the end Don took care of me and made me feel good about my transaction. When I came to check out they let me spin a wheel and I won a free oil change. For my car that is an expensive service. Just gets better and better. Totally recommend them. Ask for Don. He is funny and kind and treated me well. read more

Stupid stupid stupid . These guys couldn't fix a broken shoelace if you want your vehicle fixed and honest and fair price. don't bring it here! The shop manager is a liar and seems to have no experience in the automotive industry read more

Notice to people thinking of taking their car to the Firestone at Northcross: These guys can be nice enough but don't get anything done that you think you might regret. I am going back for the fourth time to fix a problem I didn't have before they worked on my car. No one knows what the other one says and there seems to be no way to follow up on what was you told from one employee to the next. There doesn't seem to be a cross section of mechanics that are knowledgeable as I gave them my car for a whole day was told the issue fixed for the third time only to drive around the block and hear the same issue louder than ever before. Now I have to go back a fourth time because there is only one mechanic that can work on my car. The sound that they say is hard to hear is a sound that I cannot only hear but feel under my feet (they worked on my suspension...) People are looking up at me in parking lots it's so loud and they say they can't hear it!! These guys should stick to tires... Find a real mechanic if you have real issues. To recap: The guy tonight said he couldn't ride with me to hear the issue ( after leaving the car there all day and for the third time ) and none of the mechanics there knew what to do. He asked me to return for a fourth time as if it was no big deal. I asked for the manager and he is out of town (the manager is the one that talked me into the original work); I asked for the area manager and was given a fax number instead of the correct number. Luckily, I hadn't left the parking lot and went back in to get the real number. When I asked when this magical mechanic would be in I was told 7AM but before I left the dim witted one was at my door telling no its 8AM.. Not one thing he told me was correct. Not one thing!! I am stuck with getting this issue fixed here. You have a choice don't be duped like I was in thinking these guys know what they are doing. Go to a real mechanic. read more

My wife and I have been loyal to firestone for 10 plus years. After what I experienced today I will never set foot in another Firestone again. We will be canceling our Firestone card. I was called after the repair was supposedly done (I was having lunch across the street) to say the tire didn't need a plug because the screw didn't go all the way through. I explained to who ever was working the register today that the tire had lost 12lbs over night. He said that the tire was taken off and put in water and there was no leak. Two hours later the tire had lost 8 lbs so I returned and was immediately told the problem must be a sensor on my 2017 Cherokee with 16,000 miles on it. He didn't even look at it before making that statement. After checking the pressure manually he decided this must be a new problem since he verified there was no leak in the tire the first time himself. After waiting an hour and a half the first time and an hour this time I couldn't wait any longer. I needed it fixed so, I did it myself. After pulling the screw and plugging the tire I was airing it up and noticed the rim was still FILTHY from a week of road dirt and brake dust. Not only did the guy working the front desk lie to me about doing the work but, he didn't even have the sense to clean the rim or put some fingerprints in the dirt to cover the fact the tire was not taken off the car much less put in a pool of water to look for bubbles. I'm am thankful that I was not headed to El Paso after being assured there was nothing wrong with the tire. I do not mind waiting. I have a 1998 Corrolla and a 2004 Camery I have been taking there for years. I have spent countless hours in a Firestone lobby. Trust has been broken. Stay away from this place. read more

I recently had tires, wheels and sensors replaced on my new car. Customer service was excellent and everything was completed without a hitch. Would definitely go back in the future. read more

I visited this place last week and had trouble with my brakes. They checked my car and told me I could come back to get brake work because i still had brakes left! So nice when you go to a tech and they don't spend your money right away!! read more

There are tons of tire shops in this area of town, so there's really no need to use these guys. I needed new tires, so I called, made sure the tires were available in-house, and made an appointment for 8 a.m., the first appointment of the day. Even with an appointment -- and few other customers -- it took these folks an hour and a half to put four tires on the Honda, a job that can be done by any qualified tire jockey in less than 30 minutes -- without breaking a sweat! So, why did it take so long? Well, I watched my mechanic stand around in the office and talk for the first 45 minutes of my appointment -- with me sitting there. After an hour, I looked through the windows into the bay, and saw the mechanic slowly turning a lug nut with one hand, while he kept his other hand jammed in his pants pocket! Here's a little hint, guys: When doing manual labor, it goes a lot faster when you use BOTH hands. It's obvious management allots an hour and a half to change a set of tires, and the mechanics are going to do their utmost to make sure the job isn't finished any sooner. They jerked me around and made me waste my time, not because they were busy, but because they could. I'll never be back. read more

A+ Customer service! Kevin took great care of me. I recommend him for any future car visits.

Purchased almost $400 in services last July (tires & lifetime alignment). Took car in for Alignment check and asked when I called ahead and to make Appt. "Since I purchase my tires there would they rotate and balance." I was told by David, "YES, for you, anything." When I arrived another counter person advised David wasn't available and that since I hadn't purchased lifetime balancing with my tires that they could only rotate and align or I could pay additional $$ to have balanced. I asked for them just to align. When I p/u vehicle they advised that had performed a courtesy check and recommended struts be installed. (Can't balance my wheels, but can perform a courtesy check to see how to rip me off for more money) When I got to my car w/receipt, I noticed they also recommended wipers but didn't pay much attention as I was SHOCKED at the $1756 they wanted to install 4 struts that don't cost more than $220 for all four struts. The next morning when I went to use wipers to wipe dew from windshield, I realized they had split my wiper with a razor where I would be forced to replace it. These guys are a RIP OFF, buyer beware and if you can, stay with your vehicle and watch them like a hawk. read more

After seeing a local specialist for issues with my steering, I found that the brand new pump from Firestone about two months ago has been making noise it shouldn't and I appear to have a leak in my power steering. I brought my car back to Firestone since the part was under warranty to get the issues checked out, but according to the employees at Firestone, there is nothing wrong with the pump that's making noise. When the mechanic spoke to me and asked if I was having specific issues with my car, I explicitly told him "No, that problem is not occurring," and he responded by telling me "Well, this is why this problem is happening." This happened 3 times, and when I mentioned that I was also concerned about the fact that my hydraulic fluid had leaked out, he said there were no leaks in my car since I got a full inspection and everything came out fine. Needless to say, it was an infuriating experience, and should I find the brand new parts I paid for through Firestone are faulty, this review will not be the last heard from me. read more

I came in because my tire was making a noise. I had picked up a bolt. They fixed it, drove it to make sure there were no issues and didn't charge me! They got me in and out pretty quickly. They were very courteous and professional. I was very pleased and will return when my car needs service. read more