We purchased a $4100 unit from them in Nov 2016 and everything up front was great and it was installed in March 2017. In Sept 2018 we had a storm with heavy rains and the inside of the fireplace had a ton of water inside the fireplace shorting all the electrical stuff. Called and they where quick to inform us that this was not their issue and this happens ( I have been a homeowner over 10 years with gas fireplaces and never had a water issue due to rain) The guy came out and looked at it and said we need to replace the control board at $346.00 and maybe a battery housing at $31.00 PLUS $300.00 in trip service. Checked around at other fireplace stores near the twin cities (pricing we thought would be worse) and found the control boards sold for 125.00 at a fireplace store in WhiteBear Lake, MN. Also found that this is probably an installation issue and we will probably see more issues down the road
Not happy at all. Beware. Would like to contact the BBB of Wisconsin, but this company is not an accredit BBB business read more