I just got a brand new kitten earlier today and she wedged her self under my cabinet in my kitchen. It had been several hours since she went under there and I hadn't heard a peep from her. Was advised by my maintenance at my apartment complex to call the fire department because it was after hours and they didn't have those type of tools. Tried calling the non emergency police department multiple times. Couldn't get through. I was directed to the fire department number from 911. I called around 7:20 pm tonight. The lady who answered the phone immediately had an attitude once I told her that I was worried about a kitten that I just got. Her response? They only "help humans" "fires, car accidents, stuff like that. We don't find your cat." I was fuming and on the verge of tears at this point. She needs to work on her customer service/ compassion skills. Nice to know that when someone's pet, whom they treat like family is irrelevant in possible dangerous circumstances. I understand they don't do pet rescues anymore after my conversation with her tonight and apparently it's just "for tv", but seriously? Have some compassion for people and there fur babies. To some of us they are like family. I didn't want to call the fire department, but It had been hours and I was starting to worry and I live alone. She could of given some helpful tips or information or something. Instead I was met with immediate disgust and annoyance. Her attitude and empathy skills need a LOT of work especially in this line of business. Hopefully she will learn to be more respectful and understanding next time someone runs into a pet problem. read more