They came out promptly and diagnosed a camera problem that my current provider, who installed the…read morevideo system, but was no longer supporting it. I was needing to get this done quickly and they were able to make it happen.

Armando was awesome. Great customer service, good communication, detailed, and knows his trade…read morewell. We did a whole house alarm that covered just about everything. Although our area seems safe, you just never know! I recommend!

In our transition to a new security system and provider, the provider's installers refused to…read morereplace several of our existing cameras, because they were "not allowed" to work so high. Posted the project on Yelp, and had several responses. None but MaxTech actually came to visit and do a site survey so they fully understood what needed to be done. MaxTech was not the least expensive, but the only truly responsive and responsible quote. And, having Max here on that visit gave me total confidence that MaxTech would deliver on their promise. And MaxTech *did* deliver, on the day they promised, and for the price quoted: four cameras, running Cat-5e in place of previous powered coax, integrated into our new Vivint-based system.

The technician who visited our home three times was really helpful. He didn't charge extra for…read morereinstalling the camera in our backyard during the second visit and patiently assisted me with all the network settings. He's definitely someone you can trust.

Fast service and honest people. Set prices. Everything is done within 30 minutes. Unjammed the…read moredoor, change the lock, clean the area. Good jobs guys. Thank you so much.

I recently used B&M Security and Locksmith Company at my house and I couldn't be happier with the…read moreservice! Ben was absolutely fantastic professional, prompt, and extremely knowledgeable. He took the time to explain everything to me and my husband and made sure we felt comfortable with the results. It's clear that B&M Security prioritizes customer satisfaction and quality work. If you're looking for a trustworthy locksmith in Houston, I highly recommend B&M Security and Locksmith. Ask for Ben--he does an amazing job! Five-star service all the way!

They're just a bunch of liars that try to suck you in and once you sign youll find out the truth. 3…read moreyears ago the people that came to my house made Vivint sound like the best thing ever. They said all I have to do is pay for the equipment and if I move they'll come out for free to move the equipment. I should've asked for it in writing. I never planned to move but now I find out they charge $149 to move the equipment to a new location. I wish I had said no and slammed the door. Don't sign the contract and read it. Don't let them distract you while you're trying to read it because they're good at that. To top that the lady doing the install didn't know what she was doing. They're all about saying anything to get you to sign the contract.

Absolutely WORST experience with Vivint. DO NOT GET THIS SERVICE. I felt deceived constantly. I…read morefelt a sense of unprofessionalism with this service. This is my experience. Way too expensive, and too many fees. Difficult to cancel service. The quality of service and customer service experience is horrible.

The True Protection alarm system gives me a sense of safety and security in my home.  The alarm…read moresystem is just as safe as the burglar bars that were on my windows and doors before the new windows were installed which on the same day the alarm was installed. Alonse G installed my alarm system and I was really pleased.  He is indeed a professional subject matter expert.  Ask for him. I will add that the entire experience was rough on the sales side and the customer service side but, I am happy with the the end result.  On customer service I hope that Chris mailed the signs--I'm still waiting--it's been 10 days. Four stars for alarm system and installer!

We had Jake as our technician and appreciated the work he did with installing our entire security…read morepackage. He was respectful of our time and had to get the work done in two trips but he gave it special attention and care as he likely would have for his own home.

good service and fair price. Fast and helpful in helping me choose equipment for thermostat,…read moredoorbell and 2 outside cameras

They were great! They respond quickly to inquiries and the person that came out was friendly and…read moreprofessional.

I started a DIY project and needed some professional consulting and experience so I called Cesar…read more He responded and was at my home within 1 hour of speaking with him. He was very knowledgeable and provided great insight on my install. Instead of me spending days trying to accomplish the impossible (which I didn't know) I was guide to multiple method that would get what I wanted done. Cesar provided a quote the very same day while still at my home and committed to doing the work the following day. Everything was complete timely without any issues. My neighbor was even impressed and is in the process of working to do business as well. I definitely recommend for great prices, timely service and professionalism!!

Cesar did an amazing job installing the cameras from start to finish. He is very knowledgeable and…read moreprofessional throughout the whole process. He installed each camera where I wanted them without a problem. I am more than satisfied with the end result but I also appreciate his customer service. If you need someone who is knowledgeable, professional along with great customer service then Cesar is the guy to go to.

I had a system installed by a local provider many years ago. I liked them because the owner and…read moreinstaller held my hand and let me just purchase the equipment. Most companies as that time wanted me to lease or do some kind of payment plan which I wasn't interested in. Other providers wanted a 3 year contract and original, installing company did not. Eventually, the company that did my instilwas sold to a group out of San Antonio and then that company was bought by Alert 360. They are based out of Tulsa and their service couldn't be worse. It's as if ADT and Comcast got together and had a baby and the baby got only the bad traits. The first thing they did was jack up my rate without offering any additional services and as a special "feature" they tacked on a monthly "insurance" cost to my bill without asking me. I called up to their headquarters and asked the clerk to justify their existence. I asked why I would continue to pay them when now days, systems are automated, cheap and efficient. The woman answered that "they answer the phone faster than any other alarm company." Which just shows she totally missed the point of the question. These people are crooks, and this business model is going the way of the dinosaurs. Update: no see, I'm not trying to get anything from you. Nor am I intent on helping you learn, grow, or be better at business. I've had my experience and now it's out there for people to see. Your chance, you had it, it's over. Good to know that you didn't even try to refute a single comment I made though. Should be evident to anyone that can read what a horrible company you are Update 2: Alert 360 somehow believes I care to have a "resolution" and doesn't understand what the purpose of Yelp is. This is a place for people to offer reviews and share experiences for the general public to see and be informed. It is recommended that Alert 360 get better at social media and business in general. Alert 360 should be advised that people do not succumb to demands for "direct contact" nor are reviews posted to help a company learn Update 3: positive reviews seem to be for "Central Security Group." Karen of Alert 360 appears to be excited to claim ownership of past positive reviews. Maybe Alert 360 bought that company as well. It shouldn't mean that Alert 360 is entitled to past performance.

I had Central Security Group installed cameras. One of the technicians tripped and fell in the…read moreattic. I had water problems in my bedroom and bathroom. The men went to a hardware store to buy stuff to fix the problem. Not a good idea, but they thought they were doing the right thing. Later that evening, it started dripping again in my bedroom. Mr. Adrian Reyes wasted no time in taking care of the problem by staying on top of everything by calling a plumbing company Roto Rooter to fix the problem. Mr. Reyes called and texted periodically to make sure everything was going smoothly, which put me at ease. Through it all, my only problem was having to deal with a customer service agent in Oklahoma (I reside in Texas), who kept talking over me, trying to make me UNDERSTAND that I have a leak in the roof. Poor customer service on her part, but that will not deter me from giving Mr. Reyes 5 stars. I recommended CSG to two of my friends. The one that had the system installed is extremely satisfied. The other will have hers installed in August. I am sure she will be satisfied as well. Now, I have a different perspective on "one bad apple spoil the whole bunch". Not true in this case. Just one person acted inappropriately, but Mr. Reyes was quite professional, and maintained his professionalism through it all. I would definitely recommend this company. Mr. Reyes certainly deserve 5 star rating. It's too bad I can't give him ten stars. Mr. Reyes is a great asset to Central Security Group. Happy the technician is alright. Things could have been so much worse on either side. Kudos to Mr. Reyes. Keep up the good work.

We've been customers since March 2014. Had a few glitches with the install, but they worked it out…read more Fast forward several years and we are moving to a city and state they don't service, so we can't transfer our contact. We own the equipment at this point as we have already fulfilled our first 3 year contract. We are only paying for the monitoring now. We tried to have our renter take over the payments and put it in her named, or open her own contract. They don't offer contracts with renters, they said, but would look into it and let me know by the end of the day. Our renter was moving in and we needed to let her know. Four days later, after the renter moved in and opened a contract with a company who would work with renters, they said they would talk with her. Too late. Now that I've tried two methods to retain our contract and have been denied, I need to cancel altogether. Can't get anyone to answer my question over the phone and haven't heard back from the rep, Bryan, since Thursday. So frustrating as they want me to pay over $300 break contract. AVOID THESE PEOPLE!!

I am so stoked about my decision to go with Point Security, I can't even tell you how much I like…read moreit so far. I contacted them on a Tuesday via their website, requesting a free quote/more information. The representative called me a little while later, very friendly, discussing my home and my needs/concerns. He told me what he recommended and the cost, including things like - you know, typical sales (what I'm getting free and how long that deal lasts, yada yada). Anyway, it is a great deal compared to other companies I spoke with and they are not beating around the bush here as far as what I am getting and what I am paying. I needed that. One big name company, probably the most well known, insisted that I have a representative come out to assess my needs before we discussed money and that I then have someone else come out to install. Another company, recommended by a family member, wasn't playing that game, but still confused me on what I was getting and what the rates were. *There is a cancellation fee of $99 if you do not cancel your appointment (at least for a weekend) 48 hours in advance. I didn't like this because I felt overwhelmed and almost rushed. I also was informed of this right before the call ended and we had scheduled my appointment for only a few days away. My tech's arrival window was between 11 and 12 on Saturday. Juan called at 11 AM to let me know he would be there shortly. He arrived soon after and got to work. We discussed my concerns and how to maximize what I was getting in my package and suggested which add-on would best suit my needs without coming out of pocket more than necessary. (I was getting one free add-on with my package.) We discussed where we could potentially place the keypad and what would be the most convenient of these locations. After everything was mapped out, he got to work. He installed everything in the most possible aesthetically pleasing way and was quick. He showed me how to use my new system, helped me download and navigate the phone app, etc. When he left, he provided me with a manual in case I forgot anything he showed me. He made sure that all my questions were answered and my mind was at ease with my insecurities with my security system. About the system: This system has so many more features than ones I've used in the past and it is so convenient to use these features! Multiple access codes for babysitters/family/dog walkers, along with ability to control when their codes work AND see who and when someone activated/deactivated the system on your phone??? AHHHMAZING! I love the color touch screen. Also, just today, my husband accidentally set off the alarm and I learned more. In the email I was sent to let me know of the alarm being set off, I learned that in the scenario that someone sets off your alarm and tries to destroy the keypad (something I never thought of 'til another alarm company mentioned it), the keypad will send the alert to the monitoring center, due to lack of response, and police will still be called. One more loophole taken away from criminals. WHEW! Last notes: This company CARES about your opinion! I do a lot of comparison shopping when it comes to spending big money, especially when they involve my security and come with a long contract. During my search of consumer reviews, I noticed that they almost always respond directly to the reviewer, especially in the event of dissatisfaction, trying still to resolve the issue. I cannot say that I have ever seen that before. This really helped assure me that I was making the right choice. Also, Monitronics (the monitoring company) called me a couple of days later to make sure I was satisfied with my tech and service. I called Point back to obtain a certificate for my homeowners insurance and had it in my email within 24 hours - no hassle. Pros: 9 complaints with the BBB (all resolved) vs THOUSANDS of negative reviews with next leading companies, mostly unresolved, or vs some local companies not being found on BBB website. Installed ASAP and without multiple visits, friendly staff, professional install - no need to worry that you don't have what you need or that what you've done yourself is overkill. Read my narrative above for more pros! Cons: 3 year contract. (This could be worked around by buying the equipment, I believe.), $99 fee in the event of last minute cancellation.

O'Neil is the MAN! And CS has got to be your go-to place in Rochester for your TV mounting needs. I…read morebought a TV on a whim and wanted it mounted quickly and professionally, and I am very happy to say I got both of those things after calling O'Neil. O'Neil squeezed me in on the very same day I called him. He showed up with everything that was required to mount my TV (including the mount) and got right to work. An hour or so later my new TV was mounted and there was not a wire to be seen. O'Neil himself was very professional and I enjoyed chatting with him. We have more work to be done in our new home and we will absolutely be calling O'Neil to do the work.

CS was our solution for hiding cable wires and making our tv look great above the fireplace! O'Neil…read moreand his team came out on a Saturday which was much appreciated. Their work was definitely high quality! They added an outlet behind the tv (which was done beautifully) and rerouted our cable for us in order to make everything work. The team was clearly knowledgeable and experienced. I'm so glad I found CS to get our tv mounted professionally. I would HIGHLY recommend them to anyone!