The only window in our dark room was looking into a light shaft. The carpet must have been 25 years…read moreold and was very stained. Truly disgusting. The room was very dark and the light bulbs were so low in wattage it was hard to see. Don't accept room 310!!! Stay elsewhere.

The hotel maybe does not have all the features for a 4 star hotel. The Goldener Adler deserves 5…read morestars though for its position, for its tiny but very panoramic sun-deck, and mostly for their very friendly staff. We were a party of 6 and they accommodated all of our wishes.

First the good: The sauna and pool area is lovely - but you have to ask where it is. If you ask at…read morebreakfast, they will bring you freshly made egg dishes of your choice; and if you ask, they have fabulous gluten free apple strudel and multi seed rolls. When I asked the front desk about hiking areas, he gave me a wealth of information. Now the bad: our room was in the annex. Normally the word annex means a structure added onto another structure; however, this was a separate building and it was October and raining outside. We had to carry suitcases from the other side of the hotel, across a street and along a muddy gravel lined path and up 5 steps to enter the building. The elevator doesn't go directly to any of the floors where the rooms are so you always have to go up stairs - not a big deal for us as we are fit, but others should be aware. The carpets in the hallways were very worn, not at all 4 star. Inside our room the radiator was not working and it was very cold. They brought us an electric space heater to compensate. The room was cramped, but the closet area was huge. There was a balcony that in the summer would be quite nice as it looked out towards a garden area. The bathroom was of poor design. There was no noticeable ventilation and the mirrors fog up with the slightest amount of moisture - so very difficult to be able to see to brush teeth, etc. and the fogging doesn't go away unless you open the door to the balcony - which because there is no heat, is less than ideal. There is minimal storage space in the bathroom only a very narrow shelf above the sink. The only shower amenities we had were one small disk of soap and one small bottle of shampoo for our 3 night stay. We called the front desk and they brought more supplies. The bathroom sink didn't drain well. The bed was way too firm and wobbled when you move. There are no signs or directions on how to find the spa. When I asked, I was told take the elevator to the 3rd floor, walk to the end of the floor (Once again no signs), then take an elevator (unmarked) to the basement, then you find the spa. When I got there, I noticed everyone had nice robes and slippers - these were not provided in our room (robes required for 4 star ranking) and I couldn't have worn them anyway as I had to walk across muddy gravel to get to the spa. Interestingly, the 3rd floor where the spa elevator is located is very luxurious and contains all of the suites. It is clear to me that the hotel management is trying to keep the spa exclusive to the patrons of the third floor since everything is unmarked. I also wanted to use the advertised fitness room but couldn't find it, so I asked, and it was in the annex basement where we were staying but the sign was small and I had missed it. Once downstairs there was a teapot outside with nice teas (we didn't have a teapot in our room - a requirement for a 4 star hotel rating), and on one side was the small fitness room and on the other side was a small sauna and steam room. The fitness room had only a treadmill, bike and multi-machine, all of which were placed on top of carpets which is not sanitary since carpets can't be cleaned well from sweat drips. I did yoga there two days in a row and noticed that that floor was not clean - dirt and hair and the same dirt and hair was on the floor on the second day. The fitness room had no ventilation other than windows, but when it is cold outside it is not ideal to have them open. I noticed on our last day that the whole room smelled very strongly of sweat. In the hallway was a sign and ledge for antiseptic spray - but no bottle was present. I tried the small sauna room - there were two saunas, a traditional and an infrared plus a steam room. There were no controls or directions for the steam room or sauna and when I went during normal 5pm sauna time, everything was cold - I guess you have to ask to have these turned on! I did use the Infrared sauna and it worked well. Clearly this area is an afterthought for maintenance. The breakfast food quality was not 4 star level with grocery story quality cheese and meats, dried fruit, canned pears and other canned fruits. The tart/cake was ice cold as if it had been taken out of the freezer. There were only two hot dishes - some eggs and bacon. The muesli and cold cereals were also grocery story quality. If you decide to stay here, insist on being in the main building and ask for everything.

From the owner: Kurzurlauber, Biker, Mountainbiker, Geschäftsleute, Wellnessread more

I returned to Kabis once again as part of a large family group (about 25 people). They were…read moreremarkably patient with us, especially given that there were several of us with similar/same names and a bunch of last minute changes. (I joked that next time we should provide them with a family tree... I was joking, but I think I might actually do that!) As an orientation, Kabis has three buildings: 1. The main building: This has the lobby, restaurant/bar, a small kid's playroom (new!), the dining area, and (also new!) the hotel's only elevator). 2. The nearby building: All hotel rooms; connected to the main one by covered -- but outdoor -- walkway/shallow stairs 3. A fully separated building across the street: All hotel rooms, except for a Wellness Spa on the lower level (see below for description). Also has a sun terrace outside. Walking into the the main building, the transformation is immediately apparent: They've done some major renovations. The entire main house is transformed: Everything is where it was, but the place was gutted and rebuilt to blend modern (clean lines, hard wood floors) with old (a few key pieces of art and furniture). Our room (#17) was in the main house: a double room, no balcony, on the third/top floor. We heard a little bit of street noise, but minimal church bells. The room was again, a nice mix of modern and old -- bare hardwood floors, white walls, simple wooden furniture, with a lovely new bathroom. Those rooms in the other two buildings tended to be in the older style, and while perfectly serviceable, do feel somewhat outdated. (That said, the balcony rooms are still worth having -- can't beat those views!) I'd bet that they're planning to update those in the next few years. New amenities: "Wellness Spa" aka a whirlpool for post-hiking soaks, an infra-red sauna, and a steamroom. (I didn't use any of these, but I walked through the area and it was lovely and modern.) If you think you'll be using these frequently, you may want to request staying in that same building (they're housed in the across-the-street house, and you can get to them without going outside). There's also a beautiful and idyllic sun terrace directly outside that house, overlooking the valley. Food: Continued to be very good. Dinners sometimes felt like a little much with so many courses, but we persevered. True vegetarians will have to ask about ingredients, but those in our group did just fine -- they couldn't eat every single course, but between the large salad bar and a vegetarian main course (and of course, dessert) every night, they didn't hurt for calories. Kid-friendliness: Last time I traveled here, I had zero kids. This time, I had two -- a baby and a toddler. Kabis staff were very helpful in all respects: Our room had two pack and plays (travel beds/cot, as I believe the staff called them over email) upon arrival, and there was always a high-chair for the baby (and never any complaints about the mess he made on the floor below it). There is a simple playground on the grounds, which has a slide, a swing set (including an infant swing), a sandbox, and a sort of merry-go-round thing. (If you're hiking in the dolomites, this kind of simple playground was pretty common at the Alms.) Other: -Our stay included a 7-day ticket for using the public transportation -Staff was very helpful in pointing out routes/directions for hikes from the hotel -Short walk to village, which has the public bus stop, tourist office (sells a great hiking map), post office, bakery, market, bank, and restaurant (Viel Nois) Recommendations for improvement: -The small kids' playroom in the main building is a wonderful addition! However, the room itself is quite loud/echo-y. I'd recommend a few carpets to dampen the sound. The old-fashioned toys are lovely, but the addition of a simple play-kitchen (such as from IKEA) and a wooden train set would make the space more entertaining for the little ones. -The hotel does offer wifi, as it did when I last visited in 2011. However, the coverage is very spotty -- we had wifi on one side of our room, but not the other, and none at all over on the sun terrace or on the front patio. I'm fully in support of an analog vacation, but consistent, high-quality wifi would have helped me enjoy my time more (I was traveling without a data plan and used the wifi to find my family members and also set up a simple baby monitor using two phones).