I am so happy I found this salon centric and I don't have to drive to Knoxville anymore! The man…read morerunning the counter was professional, nice and helpful.

Going into get help with a Merle Norman Product my wife had issues with. Marla was…read moreunbelievable.....My wife would Drive a hundred miles to have Marla help her. Google has her new Store correct about 1/2 west of the old one. Marla made My wife feel extremely comfortable and like a long lost friend......Can't get this in every Merle Norman......

When I went to the Merle Norman studio in Crossville, TN I felt so at home and relaxed. I just took…read morea seat and and enjoyed my pampered make-over. I got exactly what I wanted and every time I go in I feel like one of the family. Shirley Hughes, the owner, is a warm soul and her manager, Regina Strecker, is the sweetest most congenial spirit. Merle Normans products are quality products that have changed my skin! I am so happy!

Thank you for everything Jill S & Connie G. My wife and I always come here and get excellent…read moreservice. Yes they moved down some into another store front but they reopened just fine. It just amazed us that Connie G would remember my wife's lipstick colors. That is taking customer service to a new level. Jill S was there again today to assist me with a couple more items and it was very nice. Thank you for another GREAT experience and I must say that other customers in the store seemed to be getting the attention and service that we get, which is EXCELLENT!! Great job!!

It's located in Tanger Outlet, but I don't usually go anywhere else in the outdoor mall…read more Usually,The Cosmetic Store is the only place on my agenda when someone convinces me to visit Pigeon Forge or Gatlinburg. I get Mac foundation and Clinique face wash from here every single time that I go. Both are substantially cheaper here than they are at other cosmetic stores. My 12/30/14 visit was no different, except that once I was ready to pay, I stood there several minutes while an older lady was reading something behind the register. Never looking up or acknowledging me. Finally, another older lady approaches and proceeds to wait on me. The first lady says to the other "she calls in more than she works" and then they proceed to chat about the apparent fellow employee... completely unprofessional. If I hadn't had so many good experiences at this place, or had it have been a first impression, I might not have ever returned. Get it together ladies!

If you love sales you will live this outlet! The sales in this store are insane! I came two years…read moreago and I had a great purchase and this time was even better!! The worker named Lexi was so helpful and so nice and really helped my sisters and I pick out what we needed/wanted. If it weren't for her I don't think I would have been as confident in my purchases if it weren't for her and her knowledge in her products. I'm definitely coming back to this store when I am in this area and I really recommend it.

They have moved to suite 650 and seem to have not retained the same staff. There were 3 female…read morecashiers working and none looked familiar. They don't greet you when you walk in anymore, they totally ignored everyone that walked in and never offered to help. I know people can ask them for help but some folks just don't. I was not impressed!

For a big franchise like this, corporate should be more observant on how associates should be more…read moreaware in stocking the shelves. Making sure they don't run out of product. I wanted two items and both were completely sold out.

Would not recommend utilizing the salon…read more Went in yesterday at 3:15 for a full highlight and asked for some pink to be blended in as well. I did not leave the shop until 7:45. Which is fine. The stylist was new and nice. However, upon paying I looked at my bill and was charged for an Olaplex treatment that I did not request, nor was I consulted about. And I was charged an additional $72 for an accent highlight in addition to the $120 for full blonde highlights. I knew there would be more of a charge for the pink, but $72 for what I received was outrageous. You cannot see them in my hair at all. I consulted the manager after paying because I felt I was not charged fairly. The manager Cathy was a bit snarky and after admitting that she too would have expected more highlights for the price, told me to come back in tomorrow. I explained I wasn't available because I was going away on vacation. She instructed me to call her this morning to see if they could discount me. I called at 8am and she told me I could come in today at 3:30 to discuss with my stylist what she did and how she could add more to it. I told her that I already said I wouldn't be able to be in today and she told me that is all they could do. Since I had two treatments, those were the prices. So I was charged $25 for something that was never discussed. $72 for the pink accent highlights that aren't there. And $120 for my blonde highlights. I am willing to pay for treatments I request, but paying for something that was sneakishly added to my bill and $72 for something that is not existent is absurd. And being told my only option is to come back in when I am not able to seems ridiculous. Beware when getting your hair done and make sure while you're getting shampooed and dyed you are constantly confirming no additional charges are being added without your knowledge! Will not be back nor recommend to anyone.