I am Office Manager at a software company and we use FilterFresh for all of our beverage needs at the office. We currently rent a counter top water cooler and a Flavia coffee machine. I have been working with them for almost 2 years, and they were our beverage supplier before I came onto the company. The customer service has always been above average, my only complaint being slight delays in response to emails and phone calls. The online coffee ordering system is fast and efficient, so that's always been nice. All was well until a few weeks ago when I called them to report that our water cooler was no longer cooling, and soon after was dispensing brown water. FilerFresh looked up our account and said that we do not have a water cooler rented through them. They say that if we did, we'd be charged $23 a month as a rental fee. I asked the facilities manager at our corporate office to do some research and located an FilterFresh installation sheet showing the serial number of our water cooler machine. The company still accepts no responsibility for this machine. I even had Kelly, the office manager, call me and simply say "We have never had this brand of water coolers and the serial number doesn't match our database" and then expected it to be over. I have gone back and forth with them asking for their documentation proving that we are in fact incorrect and they have no documentation on record. So this means we've had one of their water coolers that has not been serviced, no filters replaced, and we are not being billed for it. This is their mistake, not ours. We may be moving offices later this year and will be shopping for a new beverage provider for sure!! read more