This bank is a small branch tucked into a building where Chase has taken big naming rights. They…read moreseem to do primarily self-service business - there's one ATM just outside the main atrium and several more inside - but it's a full service branch and everyone's very friendly. For those who don't already have Plaza parking rights, there's parking provided for bank customers - a few spots are reserved for Chase customers just to the right when you first pass through the garage gates.

Christina was very helpful and knowledgeable when it came to me opening a new credit card. Very…read moreexcited to get my chase slate card in the mail!

I stopped in one afternoon just to see what they might be able to offer me banking wise. Not…read morehaving the greatest credit will sometimes hold you back from obtaining a new account. I sat down with one of the reps Valerie and went over my information. She then took it into the branch managers office Belinda Cooper, who said to give me a shot. They are a small community bank from south Florida and an overall great group of people. So happy to be gaining the trust and warmth of a community bank!

I can't say enough about the people & service at City National Bank! Not only do they have…read morecompletely FREE business checking, including free checks, they provide over & above customer service. When I have a special need or request I can just call directly to the branch with confidence that it will be taken care of. There is no way I could ever get that kind of treatment at one of the monster banks. I HIGHLY recommend CNB to everyone looking for a great bank with great products & great people!

This is the most unprofessional group of people I have ever met in my life. my husband and I are…read moredealing with settling a family estate and have had to go in 3 different times to try to close the account. The first time we were told over the phone that we could come in that day and close it out without the other estate party. We arrived at 4 and were kept until after closing only to find that we did, in fact, need the other party. The second visit everyone that needed to be there arrived at 4 and again we were kept waiting until closing. We were told that we had to return again the following day because they neglected to close out the $0.31 from savings in order to close the account. Let's hope third time is the charm and we never have to return to this den of ineptorators. Please steer clear of this bank and look into credit unions in your area instead!

I also wish I could give 0 stars. A few months back I opened a PNC checking account because they…read morewere offering a $400 promotion at the end of 3 months with at least 3 direct deposits. Last count, I had 7 direct deposits into my PNC account. The 3 months came and went and I never did see my $400 added to my account. Tried calling their 1-888 # several times, was placed on an interminable hold and then when it finally sounded like I was going to be connected to a rep, the connection "bleeped" out, the call ended. I got the feeling there were no employees manning the phones. I finally had to get in my car and drive to the bank like in the old days-- something I rarely do anymore in the digital age-- and asked to speak with a bank rep. After much fiddling around on his computer, he stated there was no record of the $400 promotion anywhere in their system or, basically, I was trying to scam PNC out of 400 bucks. Not. I said that the next day I would be closing my account and asked the rep how I would go about this and he said that if I withdraw all my funds the account will be closed. Any other bank would have urged me to give them another chance, a bit more time, that they will check with the always-invisible manager and look into this $400 promotional offer for me to see if they could follow through. Not PNC. What a Waste. Of. Time. I tied up my money in PNC Bank all these months for NOTHING. Avoid this bank!!!

I would like to say Dennisha was exceptional and magnificent today at the counter when I came into…read morethe bank this morning. Very knowledgeable and I command she gets rewarded with the amazing professional attitude that she possess. I Dexter S Mendoza felt so comfortable talking to Dennisha she deserves accolade and raise. ​

I've been doing business with this downtown branch for years!…read more I avoid going to WP, because the DT Location is my favorite. pretty much because of Cheryl!

Here is a professionally refined version of your statement for submission to the bank, with…read moreimproved clarity, tone, and structure while preserving your voice and emotional truth: Subject: How My Family Lost $6.5 Million in Property and Savings Due to Charles Schwab's Failure to Act My father, a Ph.D. in organic chemistry and former head of polymer research at Chevron, was a brilliant, humble man. He held over 280 American Chemical Society awards for his research. Despite his success, he remained modest--driving a 1972 Oldsmobile until 2004--and dedicated his life to providing stability for our family, especially for me, as I am autistic and have disabilities. He invested with Charles Schwab for decades, building several million dollars in savings and earning over $150,000 annually in interest. He never touched the principal except on two rare occasions. When funds were needed, he borrowed against our homes in Marin County or Lake Tahoe--sometimes up to $500,000--rather than withdraw from his investment portfolio. We didn't grow up wealthy. He purchased our family home in Marin for $22,000 and a small Donner Lake cabin for $12,000. By the time of his passing, these properties alone were worth nearly $3 million. He worked seven additional years past retirement to make sure I would be taken care of, setting up a trust in 2009 with Wells Fargo as trustee to ensure that I would be protected for life. But everything fell apart. As my father began showing signs of dementia, I noticed irregularities in his accounts. I reached out to those we trusted most--our longtime bookkeeper, his accountant, the Wells Fargo trust manager, and a supposed assistant. Instead of helping, they misled me. They lied, obstructed my efforts, rerouted documents, and manipulated records. It became clear that each of them had taken between $200,000 and over $1 million for themselves. This wasn't just theft. It was a coordinated effort to defraud us--conducted by people with insider access to our finances, mail, and trust accounts. More than $3.2 million was stolen directly from my father's Charles Schwab investment account--money he never used, money that was supposed to be my security for life. Worse, Charles Schwab's fraud department failed us. Agents like Rena Meinki and Don Woosley repeatedly stalled and delayed after we reported the suspicious activity. They assured us they were investigating, only to later claim that it was "too late" to recover the stolen funds. They knew my father never wrote checks from his Schwab account. He used Wells Fargo exclusively for disbursements. And yet, over 140 checks were processed through the Schwab account--most with no endorsements, no destinations, and no record of deposit. Many of these were entirely unauthorized. Because of this theft and inaction, we were forced to sell or lost nearly $6.5 million in property and lifetime savings. I lost my father, and I lost the life he worked so hard to protect for me. This was betrayal--not just by criminals, but by institutions entrusted to safeguard our legacy. My own life was deeply impacted. I had overcome addiction and, with the support of my family, went on to found one of the most successful yoga studios in the country. My sister and brother-in-law--then CEO of Reebok and co-founder of Ariat International--mentored me in that journey. But when this fraud occurred, I was misled at every turn. People I had helped for years--including a 20-year AA friend, Rachel Winer, and her associate Jacob Weiss, a repeat felon--turned out to be involved. That betrayal cut the deepest. In 2009, when my sister no longer wished to manage the family trust, my father asked me who I trusted. With legal counsel and mutual agreement, we appointed Wells Fargo Bank, where we had banked for years, to oversee the trust. That trust--and the entire legacy my father built--is now gone. I am speaking out because we need accountability. We need someone to care. Would you like this formatted as a PDF or turned into a formal complaint letter?

I wanted to get their free checking and broker account . I played the stock market while in…read morecollege, made some good money, back in the day. Too many glitches with their online software. Telephone customer service is hit or miss. I can do better going thru AARP or contacting the stock's directly. I may not be a high roller, but some penny stocks are a great value, and a good investment, and you don't have to go thru a big name broker, to get what you want.

Careful. Wells Fargo steals your money! I have had my account blocked for 14 days, with all my…read moremoney there. They say it's their mistake and they can't do anything. I've been out of work for 3 days, calling OFAC, Wells Fargo headquarters, going to agencies every day, making more than 20 calls a day. Wells Fargo treats me with disregard, they make fun of me. They tell me to call other places, I call and they tell me to call back to Wells Fargo. They simply say they can't do anything while I'm behind on my bills and paying late fees. I need to pay my employees. I need to pay my customers. Do not open an account with Wells Fargo.

Lines long, no problem. The problem is the outrageous wait time due to 1 teller available. Lots of…read morebank managers won't bother accepting appointments. Stay away from Bank of America, they truly do not care for your banking needs.

I have been the Bank of America customer for several years for personal and business, and the…read moreexperience in-store has been great but the bank itself hasn't offered any resource to help me to grow my businesses.

Regions may have a lot of programs but they lack personnel and customer service…read more Their lending process is so disorganized that my clients who have dealt with their lender have lost time and MONEY because of several weeks delayed to close on their home. As an active Realtor® in the future I will never recommend this bank to anyone. I abide by my code of ethics and am proud to say that even though sales go up and down my level of customer service always stays 5***** stars.

I seriously would NOT recommend ANYONE to this bank. I opened the accounts 4 months because my…read morefamily and I were moving to FL. This bank was just a means of getting our funds available between states. I would have continued to keep my accounts their but they drew the last straw! For example, a check for $30 dollars was said that it was paid. TWO days later (when I called them), they said that the $30 was returned and a $35 charge was charged to my account - and I set-up overdraft protection three weeks prior to avoid this from happening. But as we all can see, it still happened! Every bank (if I'm putting my money in that institution) is supposed to be about the customers! I understand that a bank is about making money but on top of that, the customer has to feel/trust that their bank is looking out for their best interest instead of robbing them! I WILL NOT BE BANKING WITH THEM ANYMORE!!!!!! RESPECTFULLY

This bank has very convenient hours but the customer service is par and the online experience…read morehorrible. Their app is not up to current best security theres not fingerprint option and dont bother trying to call in you will be on hold for longer you can afford. Fyi this one bank branch downtown Orlando does not have an AtM so there goes 24/7 convenience.