Fifth Third Bank marketed a Money Market account to me with a guaranteed rate for a fixed period of time in writing and verified in person with their agent. This offer and rate was extended as stated by their agent. The account statements are delayed. When mine arrived I noted the rate I was guaranteed to receive by their agent was higher than the rate actually paid. Upon further investigation I discovered not only was I not paid the rate I was guaranteed to receive by their agent but I was also underpaid during the period of the initial extended promotion. I must assume all who responded to the 5th3rd Money Market special were similarly not paid the warranted rate of return. After months of effort including calls, in person visits, correspondence with Fifth Third Bank at various levels and finally governmental authorities, Fifth Third Bank made a small token additional partial payment and supplied hundreds of pages of repetitive, unresponsive replies while ignoring the fact that their agent continued to warrant a fixed return. This fraudulent misrepresentation cost me the opportunity to lock in an equal or higher interest rate and has caused on going injury. read more

Lack of ATM service/available funds. Fourth time since closing of branches ATM out of funds or not working. Even though machines were added they are worthless if not serviced. This includes large branch offices and parking lot ATMs. read more

I love going into a place where I trust my money and they know my name. They are friendly, courteous, and very discrete with your time and transactions. Best in class. read more