I needed to resolve an issue from out of town and Kristie (sp?) provided me such great support! I…read morecan't express my gratitude enough!

Really nice and helpful folks. But someone sure makes a lot of careless errors. They printed an…read moreentire batch of checks with the wrong account number, causing a check to bounce. Now I discover that they have typos in my name and address, resulting in an inability to link the account to other financial institutions.

Although every one is very friendly this bank is never open. They close really early and are not…read moreopen on Saturday.

From the owner: Over its 115-year history, First Farmers has built a proud legacy as a community bank, earning the…read moretrust and respect of its team members, customers, and shareholders. Established in Maury County, Tennessee in 1909, First Farmers has expanded to 22 locations across seven Middle Tennessee counties. The bank serves as a reliable financial partner in both rural and urban markets, offering a comprehensive range of retail, small business, commercial, and wealth management services.

I always experience great customer service and a super pleasant environment every time I go into…read moreRegions here in Bellevue. Shout out to this team.

This place gets a 100 out of 5 because of Julie alone! She is one of the best personal bankers I've…read moreever dealt with in my life! She is extremely professional, extremely customer service oriented, and she cares about the customers on a personal level. That is just something you don't often find these days. She went out of her way to help me with a tough situation and it was a pleasure opening up an account with her. She was warm, kind, she listened, and she was thorough. She's a very bright light and if the branch manager reads this at all, I'm going to guess you're not paying her enough :) Give this lady a raise! She is fantastic and the reason I bank at Regions! What she doesn't know, is that I was having very difficult day when I came in and she turned it around. Thank you Julie :) -Meg Connelly

Had accounts set up due to the death of my mother in 2016. After being notified by Wells Fargo that…read morethey unilateral froze one of the accounts due to inactivity, I decided it was time to rid myself of Wells Fargo. I drove 40 minutes from my home to utilize a branch in a busy location in my area to close the four accounts I had with them. They told me they couldn't close the accounts as they didn't have a personal banker available. They told me I could close the accounts by phone. I called Wells Fargo on Feb 8 2024, to close all four accounts and was told one of them could not be closed that day because it had to be unfrozen which would take several days. I closed three accounts, two for 2k each and another for 15k. I had to listen to this idiot run through her long script for the closure of each account, wasting my time. I even gave my agreement to stipulate to the closure details read to me on the closure of the first account so that she didn't have to read through the disclosure again and again. But she curtly and haughtily refused. She assured me the three accounts were closed and the checks would be mailed and to call back in a few days to close the fourth account. I received the checks for the two 2k accounts three days later. The 15k check not so much. I called to let them know they told me there was nothing I could do but wait for the 10-14 days allotted despite the fact that I received the checks for the other accounts closed the same day I called and closed the fourth account on Feb 14. I received the check on Feb 20. Still no 15k check. I went online on Feb 20 to make an appointment with a personal banker at another branch on Highway 70 S in Bellevue TN. I went in at 9am on Feb 21 and said I wanted them to cancel whatever check they say they sent out and issue me a check in person and I would be on my way. They made a call to account closures and escalated the call to a woman named Liz who refused to talk to me. Anthony Kennedy(personal banker) and Jeremy Oden(branch manager) were told that for some reason, which no one would share with me, the check for the account with the 15k didn't get cut until a week after the account was closed. They told me I could pay a $300+ surety bond to cancel the check and have them issue it to me or I could continue to wait. Michael Ryan RB Senior District Manager, VP came out of his office to apologize which did not assuage my anger at this establishment holding me hostage for $15k. If I had a choice, I would never do business with Wells Fargo. There are so many other choices. No one would tell me why the check was delayed and the first woman I spoke to to originally closed the accounts probably should have told me the check would be delayed an unknown period of time but instead she regurgitated information which, after the first soliloquy, was absolutely a useless waste of breath and time. Instead she could have shared with me some useful information. What a waste. There is nothing personal and no humanity at Wells Fargo. There are only animatrons spewing rote canned scripts rather than treating each customer like a human being. Good luck to our future If I could give zero stars I would. If you need to close any accounts, make an appointment online day prior, with a personal banker and make them hand you yoyr money the same day.

Yelp really came through on this one. When it comes to banks and banking, individual branches are…read moreeverything. I've been known to drive long distances to only deal with certain individuals (and avoid others). The star rating can be believed: the staff at this branch are great. I don't bank with Wells Fargo but I've been a customer for four years. It started with a mistake in Miami. I didn't know I was making a mistake at the time but, like most things to do with that cursed city, it came to be a thorn in my side. In the course of making the mistake, I created an account with WF. My Spidey sense did me some good as I knew not to start any new accounts with my personal bank. No good would/could ever come of it. So, at least, I wasn't too personally affected by the mistake. But I *was* affected... and I needed help. Concerned with customer service (in general) and WF (in particular; I don't want any accounts opened under my name that I haven't okayed), I knew that I needed to find a branch where I would be listened to and worked with. Yelp led me here. I walked through the door and was greeted with smiles and 'hellos.' Good start. I sat with a rep at a desk and unloaded my sad tale of Miami woe. Not only did I get her to vow never to go there (score!), she wanted to help me right the ship I was on. That day we took care of a bank account that was being fraudulently used. That case was closed. When it came to the credit card (and account), things were a bit trickier and her powers were a bit more limited. After many (many!) months, though, the nightmare is over, the chapter is closed and my professional dealings with WF are over.* I won't have cause to return (I hope) but if you are a WF customer and you live in Middle Tennessee, it's worth your time and gas to come to this branch. It is. You're welcome. *And that fraudulent jack@ss can [redacted redacted redacted]. [redacted] Miami.