They are currently remodeling this location because the north side one has shut down. I am…read moredisappointed that they are closing the north location because it was extremely convenient working and living just a few minutes away. I like First Merchants a lot because of the service. All banks do the same things so customer service is key for me. I am always greeted by name when I walk in and always feel at home when I go to my local branch. That is what keeps me here. I could easily switch to Fifth Third or Chase. But I think it being local also the customer service is why this has been my only bank while living in Indiana.

From the owner: First Merchants Bank was founded as the Merchants National Bank of Muncie, IN by Hardin Roads, a…read moreformer successful wholesale grocer, together with a group of service-minded businessmen during the Panic of 1893. The enterprising men invested capital of $100,000. Since then First Merchants Bank has been growing both organically and through mergers and acquisitions. The history and timeline of banks acquired includes: 1893 - Merchants National Bank 1988 - Pendleton Banking Company 1991 - First United Bank 1996 - Union County National Bank 1996 - The Randolph County Bank 1999 - First National Bank of Portland 1999 - Anderson Community Bank 2000 - Decatur Bank & Trust 2001 - Frances Slocum Bank & Trust 2002 - Lafayette Bank & Trust 2003 - Commerce National Bank 2008 - Lincoln Bank 2012 - Shelby County Bank 2013 - Citizens Financial Bank 2014 - Community Bank, 2015 - Cooper State Bank 2015 - Ameriana Bank 2017 - Arlington Bank 2017 - iAB Financial Bank

I have banked with USLA for 11 years. They are so friendly. They know me by name when I come in to…read moredo my banking. I love that. It makes me feel welcome. The tellers are always smiling and so friendly. I will not bank any where else. Highly recommend this bank. Great personal service all with a smile.

If I could I would give US&L 1/4 of a star. I had a mortgage with this bank for 15 years. I always…read morepaid my mortgage on time and paid extra toward the principal. A job transfer found me moving out of state and I needed to sell my home. My property was not worth as much as when I purchased- a common theme in that part of Indiana. I called US&L to discuss options. I was transferred to the collections department. I was treated so poorly and had no conversation about my options. Given that my credit score is extremely high and I had never been past due on my mortgage payments, I will never understand why US&L treated me so poorly. If you're thinking of using them for a new mortgage I would recommend reconsidering.

Oh....please don't walk in if you don't have an account there. They won't do anything simple like…read morebreak a $20 you just got from their ATM. Trust me they will be swift to shoo you out their doors. Glad I have Chime. Oh the savings and loan next door is super nice and serves everyone with a smile.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.