this place is terrible I deposited 2payroll check on last Thursday and here we are 8 days later still no access to my money.tellers can't tell me why so I called customer service and the woman that is obviously from another country couldn't tell me anything either so I guess I have to wait to even close my account since I assume it would take even more time to get my money.apparently when they say you'll have your money Friday April 17 they mean it will release on Friday the 17th at 11:59 pm so they can get interest I guess read more

After not finding what I needed at other banks I decided to stop in and see what Fifth Third had to offer and I was not disappointed. The location has a drive thru, ATM, and a lobby. The bank is not a stand alone building but a part of a modern, multiuse facility. There were spots for 2-3 tellers inside and two offices for loans, accounts, and business banking. As a chain, they have branches and ATMs all over the United States which is a positive for people who live, travel, and work in multiple states. I was greeted quickly when I walked in by the teller and the branch manager. After telling them what I needed I worked with Grace, their personal banker, to set up a new account. She went over all the options for different accounts, had literature prepared I could take with me, and answered all my questions. She was organized, professional, efficient, extremely personable, and polite. It took less than 20 minutes to get everything set up. I was able to make my first deposit the same day I opened my account, set up direct deposit, and was on my way with a smile on my face from a great experience. Overall they made a great first impression on me and I look forward to being their customer in the future. I would recommend them to anyone looking for a bank in NE Indiana. read more

This is the best banking experience I have had in years. The location is perfect. Grace helped us open a new checking account.

The Angola branch people are wonderful. The bank as a whole doesn't care about customer service. Every time I have to deal with a mortgage issue I get pushed to a corporate number and these people are rude and not understanding. I tried getting a good rate on car loan a while ago but I ended up going through a smaller bank who appreciated my excellent credit rating even more and ended up with a better rate than 5/3 could give. If your escrow drops, watch out because they will give you less than two weeks to come up with a much larger mortgage payment. Thanks 5/3 for valuing me as an important customer. They really don't care and they make it quite clear. And one more thing - if you have to stop a vendor from auto billing your account even after you tell them not to, 5/3 will do nothing to avoid future payments from being taken from your account and they will point the finger at you for initiating auto bill in the first place. I've had one vendor that I have been trying to stop after 5 months ! Not kidding - and it's still ongoing. Gla read more