Extremely poor service, even when not busy. Found glasses to purchase and waited 1.5 hours even…read moreafter talking with 3 sales reps.

From the owner: Mit großen Leistungen und kleinen Preisen ist Fielmann zum größten Optiker in Deutschland geworden…read more In jeder Niederlassung zeigt Fielmann mehr als 2.000 Brillen: die topmodische Fielmann-Collection, große Marke und internationale Designer, wie Ray-Ban, Rodenstock und Gucci. Egal ob Lesebrille, Gleitsichtbrille oder Sonnenbrille: Fielmann gewährt auf alle Produkte die Geld-zurück-Garantie - für den Kunden die Gewissheit, nicht einen Euro zu viel zu zahlen. Der Sehtest ist bei Fielmann kostenlos: Kompetente Augenoptiker überprüfen Ihre Sehstärke mit modernster Technologie, beraten Sie bei der Auswahl von Brillenfassung und Brillengläsern.

Very Poor Lenses Appalling Customer Service…read more Ordered glasses which were advertised to have lens with Hard Anti Scratch Coating. After a few weeks of normal wear and cleaning with the supplied MisterSpex cloth one of the lens became very badly scratched. I contacted MisterSpex whom admitted this was a fault and the lens with the coating should perform better than this. I was told to return the glasses for replacement lenses. On return I was then told that scratches are not covered under warranty and I would have to pay £50 for replacement lenses. When I refused to pay the communication ceased from customer service and many of my emails were ignored. After 6 weeks without my glasses they were finally returned still scratched. MisterSpex might be slightly cheaper than their online competitors but you get what you pay for. The Frames are excellent value but the lenses are sub-standard to others I have had in the past. I won't be buying again