!! THIS IS A 10 STAR REVIEW !!! Julie is one of the most knowledgable, experienced, kind &…read morepersonable financial advisers I have ever come across. Though my investment timeline horizon did not match with hers, she spent over an hour understanding my needs and giving investment advice without charging anything at all. She helped me sift through various securities that I had in mind, gave me her view on their performance & risk perspectives in detail and helped me in deciding appropriate fund allocations for these per my needs. She was kind enough to discuss detailed strategies on how to protect my portfolio & maneuver trying times in the market (eg. The recent market crash due to Covid19). She also discussed her take on "Timing the market" vs "Time in the market", "Dollar cost averaging vs lumpsum investment" etc. In addition to that, she took out time to ask me about my future plans and shared some of her own experiences and learnings through her life. If you're looking for a financial advisor, look no further! You won't regret it. Thank you Julie for your initial and continued help!

Knowledgeable, down to earth and someone I have complete confidence in her judgement and suggestion.read more

Fidelity Investments in Sunnyvale, CA has provided me excellent customer service and advice and…read morecontinues to help me. Ian Bushell helped my husband and me change the registrations on our many accounts. Priya is my fiduciary financial advisor who has provided me helpful financial investing advice and continues to do so. I have also had the pleasure of being helped by Fidelity associates Ken, Tim, and Brendan. All the Sunnyvale Fidelity employees are welcoming, pleasant and helpful to work with!

Over the years I've had plenty of experiences with Fidelity's security. They have excellent voice…read morerecognition which is superior to pins and passwords which are so easily stolen. From stolen wallets and checkbooks to attempts to commit identity theft, Fidelity has excelled in protecting my account both brick and mortar and online. I compare this to service from Citibank which came up short. Very. Short. The only other organization with security that comes close is American Express. If your account has been targeted Fidelity will raise the security of your account. They will freeze some easily exploited features. This means you can't use it either but it just means you need to call Fidelity and get verified by their voice recognition and they will excute the action on your behalf. The following is a duplicate of a Yelp review that I submitted on another account. Yelp cannot merge accounts so they recommend you copy your reviews then delete the extra account. The original review was submitted in 2020, You judge quality when the chips are down. Recently, I was burglarized And the burglars left spyware on all the machines in my home network. Yeah, that's why they didn't bother to steal the equipment. This is how you reset your passwords when your equipment is compromised. You go to Fidelity and you reset your password. The manager himself carried equipment out to me. The staff let me stay late to finish up. The staff looked up 800 numbers for me. They dialed the numbers and held the line until I was ready for the call. It was almost surreal. Not one other financial institution came close to this level of service. Far as I can figure Fidelity has the best security against identity theft that I've encountered.

Wake-Up Call of a Lifetime…read more As someone who's spent years in the medical field as a nurse -- dedicating myself to caring for others -- I'll be the first to admit: I never really took care of my financial health. I didn't grow up with good financial habits, and I've never been someone who felt confident navigating money, retirement, or planning for the future. But getting Sunny involved was the turning point. This wasn't just financial advice -- this was a total mindset shift. Working with Sunny was a real wake-up call, in the best way. He helped me do what I had avoided for far too long: face the numbers -- and gain power over them. Together, we mapped out my retirement goals, created a plan for my daughter's 529 college fund, and broke down exactly how much I need to save and spend each month. For the first time, the fog cleared. The future became real, and possible. And here's the kicker -- I always thought I was overspending... but once we ran the numbers? Sunny told me I could actually splurge once in a while! Imagine that! For someone who thought financial planning meant restriction and fear, this was like breathing oxygen for the first time. Sunny isn't just knowledgeable -- he's relatable, caring, and deeply committed to helping people like me realize: I can do this. He didn't just build a plan. He helped me build belief. If you're on the fence -- don't wait like I did. I only wish I had started this at the beginning of my career. I could've avoided years of waste and guesswork. But now? I'm taking ownership of my financial future, and it feels incredible. If you're ready to stop living in the unknown and start building the life you deserve, talk to Sunny. He's the real deal. Highly, highly recommend

Sunny is a tremendous person who excels in what he does. He helps you identify your goals and…read moredevise a plan to get you on track. He does so in a very relatable and approachable manner. I would not hesitate to refer my dearest friends and family to him, and have done so in the past.

I came in having some issues with my account. Alisa (sp?) helped me with patience and courtesy…read more When dealing with my personal information, she politely asked the customers behind us to give us space. When a client reacted be becoming defiant and angry, Alisa kept a calm demeanor and politely explained the situation. Even though the client was being unnecessarily rude, Alisa kept her integrity. Additionally, she was able to keep her cool with a long line of customers. As someone who also works in the service industry, I appreciate and applaud her customer service.

Customer service representative Lily unfortunately make me write review . She was not looking for…read morepositive resolution results instead she brush me away. I am stuck with $45 penalty because transfer was eight days late .

I've had the pleasure of working with Brandon over the last year, specifically with helping me…read moreduring our company's IPO and the impact on company equity. Brandon was very helpful in providing guidance on selling strategies and gave me a plan to prepare for this recent tax season. Over the year, we also worked on a comprehensive financial plan and even went through important aspects of a first home purchase. Brandon and Diversifi Capital are very easy to work with and provide you with customized content based on your financial planning needs. I highly recommend them!

We were so lucky to find Alfred and his team at Diversifi. After years vetting various planners and…read moreadvisors, we were constantly in sticker shock at the price of hiring someone to help manage your money. I love their subscription pricing system as it allows for a monthly payment and relationship build over time, vs a huge lump sum payment that really makes you take a pause. It's pretty brilliant. The team is highly responsive and you can see they have high integrity. I just love this. Onboarding is a challenge if you have many accounts that need to be catalogued, but I have faith they'll improve the process & tools. They offer financial education via video tutorials if that's your thing, but it's not a requirement. The actual consults are organized, efficient, and down to earth in terms of financial vocab. Overall, we're very please and looking forward to working with them for many months to come. Highly recommend!

Alan D. invited us to a financial investment seminar, "Savvy women, smart investors take charge of…read moretheir financial future," for educational purposes. At first we were a bit skeptical as most seminars have a underlining sales pitch and pressure accompanying them. I think we've all been there, one time or another. Upon arrival we were greeted and introduced to Shane Jacksteit, Edward Jones Financial Advisor, and Grant Martin, MFS Fund Distributors, Inc. Regional Manager. MFS is know for their invention of the mutual fund concept in the early twentieth century. The seminar was very informative from the basic financial investment strategies to some historical facts. The guest speaker Grant Martin, who simplified complex financial topics into easily understood concepts, using illustrative examples. He made us aware of many investment approaches that should be considered, and the first and foremost the concept of "paying yourself first." The seminar also discussed the reality that most women survive their husbands, and how that places investment responsibility on them. The seminar also covered topics, such as, retirement planning, educational planning, importance of seeking financial advices during critical life events, eldercare, estate planning and financial basics. I was very impressed with the seminar and the knowledge I've gained from it. It made me think about our personal financial investment goals and approaches, and how we should considered other diversified investment strategies. The best part was the relaxed approach to the seminar with potential avenue for financial advising if we choose to do so. Thanks Alan, Shane and Grant for an educational evening and the healthy snacks.

Seldom a financial seminar is fun and enjoyable. We were here to support Alan D but ended up really…read moredigging the whole presentation. The seminar by Edward Jones presented side by side by MFS Fund Distrubutors Inc. Grant Martin Regional Manager and Shane Jacksteit Edward Jones Financial Advisor. First off the seminar was called " Savvy women, smart investors take charge of their financial future." Here's two guys leading this event. Couldn't they find a qualified woman to do that:)? Well Grant Martin's mentor was a savvy woman who's in the industry long before Alan D was born. Shane Jacksteit has his wife present and gave him street cred:) But the short of it is this two managed to enlightened the group and answered our questions and scared us to death about our really bad spending habits. Also managed to remind us that being prepared is half the financial battle won. They did all these without sounding and acting like used car salesmen! Compounding pennies sounds really interesting right now!

On top of being a fine dealer in coins and metals, excellent craftsmanship in repairing damaged…read morering: next they do watch batteries too?Outstanding!

I entered and felt like an afterthought. The worker let two other parties in while I was trying to…read morebrowse and felt like I'm being hovered around by other customers. I'd prefer to be able to discuss options and pricing with the owner. Letting others hover in such a small space when I'd waited to enter felt....wrong.

Strong team of serious experts with a human touch. Excellent customer service, financial planning…read moreand tax execution.

Helpful experts. Looking forward to exploring services beyond financial planning as they offer tax…read more& estate planning.

Unsuitable advice, locked out of our accounts, regulatory violations. Read before you invest…read more Trusted Edward Jones and advisor Shane Jacksteit with most of my savings (including retirement). A deeply troubling experience others should know about. My husband and I have had numerous issues with Edward Jones but here are some major ones. In late 2024, I was recommended to roll over a substantial retirement balance from my employer 401(k) into Edward Jones IRAs. No alternatives were discussed. No comparative analysis of fees, tax consequences, or legal protections was provided. The rollover form was presented for a quick signature after the rollover recommendation had already been made and the decision had been influenced by Mr. Jacksteit's framing. The rollover was advisor-initiated but the form was phrased as client-initiated, and does not reflect our phone conversation. The same form contains a printed acknowledgement that the advisor has a financial incentive to recommend rollovers because they generate compensation for Edward Jones and the advisor. This conflict was never disclosed before the recommendation was made. Significant stock positions were sold citing diversification, but proceeds sat uninvested for over a year with no reinvestment plan. Commissions were not disclosed. When we sought to transfer accounts elsewhere, we were told everything required liquidation, with no distinction between transferable and non-transferable assets, causing unnecessary tax consequences. Edward Jones denied all wrongdoing. The dispute was escalated to the Managing Partner, Chief Compliance Officer, and General Counsel. No response was received from any of them. Our accounts were also closed during active dispute without any prior notice. We have been locked out of our client portal for months and cannot access our own statements, tax documents, or transaction records. Our repeated requests for these documents and restoration of portal access have been ignored. Call recordings that would show what was actually discussed have not been produced despite repeated requests. Edward Jones paid a $50 million SEC penalty in August 2024 specifically for failing to preserve electronic communications. That pattern continues. In December 2022, FINRA fined Edward Jones $1.1 million for purging phone records, misrepresenting to FINRA that records were unavailable, and failing to alert FINRA once it learned of its own failures. Edward Jones has also faced the following verified regulatory actions: a $17 million NASAA multi-state settlement in January 2025 for moving clients into fee-based advisory accounts without adequate supervision (the same pattern of conduct my husband and I experienced); a December 2024 FINRA action requiring $4.4 million in restitution for mutual fund overcharges; and a June 2025 NASAA settlement in which Edward Jones was found to have charged more than $11 million in excessive commissions on over 780,000 small-dollar trades, the largest share among five firms sanctioned. As of today, Edward Jones has on record 173 regulatory actions and 150 arbitrations. These are not isolated incidents. Edward Jones has continued to face sanctions despite prior penalties, suggesting these practices are systemic rather than accidental. Complaints have been filed with multiple regulatory bodies. Our experience with Edward Jones has been evasive, dismissive, and feels very predatory toward clients who are unaware of their rights. Approach this firm with extreme caution.

I have worked with Shane since 2022. I have never felt so confident in my financial environment…read more Thank you, Shane and team.

You will not find a better experience elsewhere when trading or selling your precious metals,…read moreperiod.

I decided to start collecting precious metals recently, I wanted something tangible since I've only…read morebeen investing in stocks and crypto. What I had in mind was a wholly different world and it's a funny thought, I was expecting a jewelry store with bright lights with glimmer all over the walls but that was just my childhood memories when my dad took me with him to a jewelry store to get something for my mom. I already had some gold and only 1oz of silver but, wanted more and committing to invest in it per month. When getting in, I sat down in a waiting lobby with my wife, we wanted check out our first place to buy precious metals and believed that this place had to be it. We were greeted by Ron, he's an amazing and enthusiastic man to work with. He made it easy to understand when breaking down their website on how it displays the spot prices, and that an American Eagle is an American Eagle when I asked what would affect the value when I mentioned specific things like age, cleaning or rusting and or what Ron told me about oxidation. Today, I was impressed with the service that I had to drag my wife into it from the waiting lobby (haha). I had to make sure that my judgement wasn't too bias on picking clean or some age or oxidized coins. Since I didn't do research on what were the payment methods, I wanted to pay with a credit card to build up cash back but, if it was card, it had to be debit. Ron was great, I'll try to commit visiting monthly here or the one at Fremont for silver and soon gold.