All I want is a refund. In early March, I contacted FFUSA, tasked with the possibility of upgrading our church's Giving Kiosk, a credit card processing unit that stands alone in the Narthex, used by congregants wishing to donate money to the church. I spoke with Michael Novinski, who was happy to take my call and even more so to help the church upgrade this important system. Over the course of a month or so, the church council decided to purchase a Clover Mini for $488.92 from FFUSA, noting that their fees were cheaper than what we had previously and the Giving Program seemed worthwhile. The box arrived and with great anticipation, I set it up on Thursday, March 30th in the Narthex and I realized quickly that the unit we bought was designed for a business for the purpose of processing purchases and was incompatible for the purpose of taking church donations. I called Michael and learned that he had moved on from FFUSA and now was put touch with Chad. I then learned that none of the kiosks available from FFUSA were supportive of our needs as a church, and if we wanted a unit that could operate the same as our old one, we would have to find one someplace else. I would have to return the unit to FFUSA. I did that the very next day. Having left a voicemail for Michael the day before (not knowing he had moved on), I got a call back from him and was yelled at, berated and impugned over the phone for not knowing what our church needs were. Our needs were expressed literally dozens of times in our numerous conversations over the phone and email over the course of a month's time. He told me he knew all along we should have purchased another unit called the Square, which was less expensive. Having learned a few things about credit card processing machines over the past month, I told Michael the Square is incompatible for our needs the same as the Clover Mini -- both are designed to process purchase transactions, not take financial donations to a church. I still don't quite understand why Michael was so angry given the fact that he no longer works for FFUSA, or why anyone should have to put up with a salesperson who yells at customers -- or anyone for that matter. As I said, I returned the unit back to FFUSA. On Friday, March 31, I drove it back myself to FFUSA in Hamel. I met Chad at the door, who took the unit and assured me our charges would be reversed and we would be refunded for the unit. I called FFUSA on April 18th and left a voicemail for Chad and spoke to someone else who said they could see that our account had been closed but no refunds were ever issued. She said she would talk to Chad and get it resolved. An email from our church's finance office indicated that FFUSA had charged us $488.92 on 3/20 for the Clover unit, $38.95 on 4/3 for a monthly service charge, and $9.95 on 4/4 for a processing fee. Nothing was ever processed. It's now a month later and still no refund. I spoke to Chad a few times this morning and he said a refund had been issued on April 19th, so I went over to church and the finance person and I looked at the ledger together and confirmed that no refund had been issued. Please refund our purchase and reverse the other two charges. read more