I'm not a crazy cat lady, I have a single cat that I rescued from a very bad situation in a feral colony. She is very high strung and easily prone to stress. She also suffers from separation anxiety. It's important to me that when I have to leave her in someone else's care, that I won't be stressed out while I'm gone worrying about the care of my cat. When I lived in Raleigh, I had a WONDERFUL pet sitter. She had a sort of magic with my cat where I felt comfortable with the few times I had to be out of state & leave my furbaby. When I moved to Burlington, I asked for some references from the place that had watched my cat. I figured that they could steer me towards another great company. She gave me two referrals; the one only walked dogs, the other is Fetch!. When I reached out to Fetch! I was a little concerned with the time it took them to get back to me. As I needed to schedule a holiday visit, I know that this time fills quickly. It was over a week before I was contacted. I was asked to sign on to their website for the ease of record keeping. I admit this impressed me because there would be a functioning record of everything. I was then told that a sitter would reach out to me in order to make an appointment for a consultation. This again took a week to happen. The week before I was to leave for the holiday in fact. Still, I figured it at least was happening before I had to leave. The sitter chosen for me apparently didn't live near me so I was informed that on top of the daily charge, I would have to pay a surcharge. Add to that a holiday surcharge. I'm not a Scrooge. I'm completely ok with these companies charging a holiday surcharge. After all, the sitters are leaving their family festivities to work. What I didn't understand was why they didn't have someone that lived closer to me take this contract. The sitter showed up for the consultation and we hit it off. I was very confident that my baby would be well taken care of. Now, before I go forward, I want to emphasize that I DO understand this was a holiday. I DO understand that things can happen. I had agreed that while I was gone, the sitter would send me a daily text instead of her entering the visits in the diary on their website (like they are technically supposed to do.) The internet where I was headed was iffy at best and I wanted to make sure I got the daily check in to put my mind at ease. The very first day my sitter was asked to come in the afternoon as I had fed my girl her breakfast. This went off without a hitch. I received not only a text, but some adorable candids of my cat. The next day however, it was HOURS after the agreed on timing before I received anything from the sitter, putting me in a bit of anxiety. She finally texted apologizing for being late but that a cat she took care of before mine had to be taken to the vet. I TOTALLY get this. I know that right now vet visits can take forever....so I was forgiving. The next day however, on the actual holiday, the entire day passed without receiving any notification. I texted the sitter to see if she had fed my cat that day. Nothing. I waited a bit before finally calling her to find out if she remembered my cat. She claims she was there earlier but forgot to send me a text and then sent me pictures. The problem is, the pictures are of a darkened kitchen area which means it was night time. She forgot my cat. The same thing happened the following day. At this point, my stress over the well being of my cat was pretty high. I couldn't wait to get home to make sure she was ok instead of enjoying the precious time with my family. The entire trip home all I could do was worry because of the lack of professionalism. Now comes to the billing. I waited a full week for the invoice and when I get it, it has a due date of THAT DAY. To me, it just smacks of confusion, disarray & messy business dealings. I have to be honest and say that I am very disappointed that it didn't work out with Fetch!. I will think long & hard if I have to go away on whether I will use them again. The prices are expensive and the surcharges are ridiculous. If you tell a client that you service the area, don't charge them extra because your employee may live 4 miles further than your circle. When I used the prior service, I came home to a relaxed cat that looked at me like 'Oh, you're back'. This time I came home to a manic cat who still won't leave my side for fear I won't come back. She now camps out at the door when I go for a walk which is heartbreaking and stressful. I'm not ok with this. read more

With fall bringing colder weather and earlier nights, it was difficult to get home in time to walk our dogs. Anyone with dogs know that if they miss their walk, they don't make good housemates. My SIL recommended this company so I went to their website to see the cost. (I wish I didn't have to worry about such things, but unfortunately the money tree hasn't bloomed in our backyard yet.) I think their prices are reasonable, and they give a discount to UNC employees! We've used them for a month so far, and we've had no complaints. We are only doing one walk a week, but that day is so much less stressful knowing we don't have to rush home to walk them. Their communication is excellent, their customer service is super, and the dog walker is great with my dogs. We have two large dogs and she handles them with ease! read more

Very happy to have a very professional and reliable company to assist with a dog sitter when traveling out of town. I wanted to surprise my daughter on Family weekend. She was so excited to spend time with her pup! But we did need a sitter for a few hours during the football game! Thanks!! We would use you again! read more

I've used Fetch! dozens of times and find their service to be wonderful. All of the sitters we've used are wonderful. Our normal sitter, Kim, takes great care of our dogs and cat, and I love that I can scheduler her specifically. She sends photos and updates on her visits and is super easy to reach. read more

SASHA is outstanding! I've been a customer of Fetch since Jan I believe, of 2017 and have used SASHA each time. I could not ask of a sitter to do anything different. I get pictures of each animal when she visits, sometimes I get videos (including ones of her training my puppy a new trick), and usually she lets me know how they are all doing. Sasha has never had to call me with something she cant handle or had an issue with my key. I feel 100% confident with her care and with her in my house. She is skilled in handling crazy puppies and cats that need extra medical care, what more can you ask for? read more

Megan, Allyson and the entire team at Fetch! have been amazing. We have 2 special needs dogs and two mischievous cats and they are always well cared for. They have gone above and beyond every time we have called upon them. It is so nice to know that when we are away, Fetch! treats our babies like their babies. read more

We are so happy to have a reliable and trustworthy pet sitter with Fetch. Maghen has taken care of our cats several times in the past couple of years and she always gives us updates and photos and really goes beyond our expectations by taking care of unexpected things that may happen at the house while we are away. We are happy to highly recommend Fetch to anyone looking for a great pet care company! read more

So happy this service was available to us. Our pets were in their own home, with their own stuff, smells, sounds, and routine. We came home to happy, unstressed pets. The updates while we were away were a wonderful connection to them. I will absolutely use this service again! read more

My animals love our sitter, Samantha. She's fantastic with them all! There is no way we could get away and relax if we didn't feel so comfortable knowing they were well-taken care of. Thank you!!! read more

We have used Fetch! Pet Care for several years and are more than completely satisfied with the care our dogs get when we are away. We can now travel without any worries, knowing our dogs will get the same attention as if we were there. Samantha, our regular sitter, has gone way beyond regular service when any of our dogs required special attention, and Meghan has jumped right in whenever Samantha has not been available. Like the old Post Office, through rain, snow, sleet or hail, these people will deliver outstanding pet care. read more

I can not say enough good things about Fetch!... The Fetch team has been a tremendous help it taking car of our dog Cooper. The level of support has been great. The team is professional, reliable and exceptional. I would highly recommend them for your pet setting needs. read more

I use Fetch weekly and could not be happier with their service. They have always been flexible to meet my needs. Our sitter continually goes above and beyond what I would expect a sitter to do and even visited our dogs after hours when one was having medical issues. I highly recommend!!! read more

We love our pet sitter through Fetch! She has stayed at our home several times and has done such a great job. I feel completely relaxed, knowing the dogs and the donkeys and goats are well-cared for. read more

As a single person without nearby family or dog savvy friends Fetch! is such a blessing to me. They patiently and happily put up with my erratic schedule, last-minute cancellations, and last minute bookings. The attention to detail and customer service of this company really sets them apart. My animals have the same sitter each time - I think they look forward to me going away! read more