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    Fetch on Franklin

    5.0 (1 review)
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    Services - Fetch on Franklin

    Bath and groom only

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    4 years ago

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    West Side Pet Hospital & Paw's Inn

    West Side Pet Hospital & Paw's Inn

    3.3
    (7 reviews)

    The office staff are excellent. However, Dr Messal has an attitude problem. When I tried to asked…read morequestions during apointments he was rude. Once he wanted to do a very expensive surgery on my elderly, sick dog. I didn't think she would survive the anesthesia. I went to get a second opinion. That vet said, "the anesthesia alone would kill her" He also said, the price that West Side wanted for the surgery was twice what most others charge. The last straw was when one of my dogs had a terrible reaction to a rabies vaccine. She could have died from it. The photos of her with red swollen eyes, huge hives all over her body and her face swollen are horrific. It happen not long after leaving the hospital but they had closed. A vet usually observes a dog for at least 30 minutes after vaccines. Especially when the dog has allergies like mine. That didn't happen. When the vet called me back the next day after receiving my email, he was apathetic. There was no concern or apolog I asked if he had viewed the photos. He said, no, and didn't offer to. I said that I didn't think he realized the severity of her reaction. He couldn't have cared less. When the called ended. I immediately called another animal hospital with a great reputation and made an intake appointment. The money for My 5 dogs healthcare will go to a vet that cares about their welfare not just money.

    Dr. Mark Massal and his staff are absolutely amazing. Dr.Mark is practically family. We have use…read morethem for nearly 30 years. They offer the most professional and courteous services. We recently had to put down our 16 year old Boston. We were treated so kindly, their sympathy was beyond words

    All Breed

    All Breed

    3.0
    (4 reviews)

    I have tried many places and my dogs are always happy there, every other place they are trying to…read morerun for the hills and nervous. When I pull up they are happy and tails wagging. I used them before when they were OHairs and still use them, highly recommend them, its not easy Im sure dealing with a lot of dogs, but they do so and do it well. Also the grooming they do is great, I dont know what they use but when I bring my fur babies home, its like their tails wagging is an air freshner for a week :) Great job guys, keep up the good work.

    **If you care about the wellbeing on your pet, go anywhere literally anywhere else!** Terrible…read moretreatment of my dogs, they dramatically over fed one, and both came back with matted and full of debris that had to be cut out. My cavalier gained over 1lb in 8 days, which sounds small but it is a 10% gain; they either didn't use my food or didn't follow my instructions (which are also on the back of the can!). Spent hours brushing out all of the debris matted in their hair. We had to unfortunate cut several sections on my Yorker and 1/2 of his tail fur on my King Charles cavalier. TERRIBLE customer service.They called at 9:20 to tell me the dogs had to be picked up right away. They called my emergency contact threatening the same thing. The employees had plans and wanted to close early. I called my brother and he got into an accident on the way. So, my sister-in-law rushed there. I called "all breed" to let them know the situation. I was told they would not "wait any longer" (still during posted pickup hours) even after I told them the website states on the website that Sat pick-up is from 8-10AM. At 10:53 they told me they would only wait 2 more minutes. THEN, they had the audacity to charge more for the day AND a late fee because their clock was 4 minutes fast. ***So, if you care about what is feed to your dog, want them to come home healthy, and expect to be treated with a modicum of respect--avoid this place!!**

    Fetch on Franklin - groomer - Updated August 2026

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