They have promised, for ten years, to clean and re-paint my tank. Never happens. They live to sell propane, but that's it. read more

Ferrellgas - Filthy propane tank - Traverse City, Michigan

Hi. I moved to an unincorporated community in Los Angeles County a year and 3 months ago. I have no experience with propane gas for household use as I lived in non-rural areas where there are natural gas lines, so I was shopping around for propane providers. I called FerrellGas and received a quote. They ran my credit and the price was too high, and something seemed "off." I told them I would shop around. The agent used her sales tactics, but I didn't fall for it. I never signed ANYTHING with them, nor did they ever come to my home. I just called to get a quote - that is all. I did my research and decided on another company. The other company arrived (on time) with their equipment and tank; very professional, nice and I was relieved to have hot water and gas. Shortly thereafter, I received a bill from FerrellGas. At first, I called my current propane supplier, and they said it was not them. I called Ferrell gas and they said I had their tank at my house, lol. I'm like, "What? I called to get a quote and I have your tank? When did you deliver it because I have propane service with another company." Absolutely Ludicrous. I said, "How can I have two propane tanks using two companies?" I have only ONE gas line and one company attached to it, and it is not them. They said they will send someone out to my home to check. I said, "Please do because it is difficult to conceal a huge propane tank on my property." A year later, I am STILL getting a bill from them after numerous calls to correct this. Each time, they would say, "Oh, I will talk to my manager." I DON'T HAVE YOUR TANK, and after this high-level of ineptitude, I do not Ever want your service. I ONLY CALLED TO GET A QUOTE. That's it! How do you deduce that I have your equipment by a just obtaining a quote? How do you not get this? Why are you sending me bills for service or equipment I never received, and never signed for? I am very close to getting a lawyer for all of these constant harassment over a service I never received or something they are trying to attribute to me. The incompetence of this company is off the charts. My last review on Yelp was in 2022. I usually do not write a review - even after a negative experience (which I have received from this company) due to my schedule, but calling them several times​ when I receive a bill, and no remedy, and ANOTHER recent bill a few days ago over a year later, this review is warranted and this is HARRASSMENT. SCAM. read more

NO HEAT! Terrible, terrible customer service. In February I suddenly had no propane. Called Ferrellgas and the service person came out. Had pressure problems including with the temporary tank and line. Regulator replaced. Put in enough propane in temporary tank "to last until the weather warms up and we can inspect the line." One and half months and over $800 later the propane has suddenly run out on temporary tank even though I watched the meter. Told "you're not used to a smaller tank." Day three now with no heat. No call backs as promised, I call them. Still not on the schedule for delivery and if I was, earliest delivery would be April 3rd. I initially called first thing March 27th. Today I was told they are aware of my situation. If it makes me feel better I can call as much as I want because "we are here for you." How patronizing and insulting. Not only is Ferrell Gas a rip-off, they don't care if someone is freezing or pipes are bursting. The Law of Karma - what goes around comes around. read more