Would give a zero if available!!!!!!!! They disregarded our automatic delivery program and left us for six days without heat and hjot water during the frezzing weather in February. Had to buy two elecric heaters and run our oven for heat. The water heater needed to be replaced ($2600) and our refrigerator water line froze. Damage was incurred to our downstairs ceiling and walls and kitchen wood floor. The company repeatedly lied to us about delivery and had no regard for our needs!!! STAY AWAY FROM THEM! read more

Ferrellgas - Ovid, New York

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Our experience with Ferrellgas this winter was extremely concerning. We placed our propane order weeks in advance, yet delivery did not occur despite repeated calls and assurances that we were "on the list for tomorrow" multiple times. This continued for over a week during the coldest stretch of the year, leaving us without heat for almost two weeks with children and animals in the home. Attempts to reach the emergency line were unsuccessful, including a full voicemail box and long hold times with no response. As a result of running out of propane in below-freezing temperatures, our radiant heat system froze and sustained almost $40,000 in damage. We were forced to switch providers, and the new company restored service within one day. We understand delays can happen, but the lack of follow-through and communication during a heating emergency was deeply disappointing. read more

Pathetic gas company! Come and get your shit off my property! The absolute worst customer service and delivery! 3 days without propane on an emergency delivery at the coldest time of year!!!! read more

Trashed my yard. Never said a word about it, never returned my calls. Horrible place to do.bussiness with Find an honest, reputable service and avoid this place. read more

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terrible company. they love to let you run out of propane! I had to put in a delivery request when I'm supposed to be on auto fill!

The worst gas company. Went 3 days without propane in upstate New York in February and no one seemed to care. Needless to say we will be switching companies ASAP. Wouldn't even give us an emergency fill. Disgusted that they treat their customers like this. read more

Our family had a 30-year relationship with this company and I don't know why we put up with all the abuse for so long. NEVER a missed payment in 30 years and to change a name from one family member to another involved a bureaucratic process that was absolutely absurd and left us empty for more than a week. Not to mention the outlandish attitudes and "it's not my problem" thinking. Switched companies and got the same price (even though they said they might be higher - honest, right?) and a great estimate on running more piping for more gas appliances. read more