What a nightmare! Back in November we paid almist $500 for 200 gallons of propane to heat our home for the winter. Not a bad price. After foiling the first two attempts at bringing a gas tank (we are new customers, this is our first impression) They finally show up three weeks after they received our payment. This took place on a Wednesday, and did we get 200 gallons of gas? No, we got 35. They were supposed to come fill it Thursday or Friday...but of course they did not. On Saturday morning, three days befire christmas, we were down to zero percent in our tank and called the emergency line. It was twenty degrees outside afterall and we have two small children. There were 36 calls ahead of us, but we had to speak to someone. 45 minutes later, we get a semi friendly lady who tries to add a weekend delivery fee even though at this point we had been waiting on them for a month. She assured us someo was on the way. By 5pm we hadn't seen anyone and called again, sa.e deal. We called five times overall, the last call around midnight.One of the reps took our phone number down wrong, so just took us off the delivery list. When the last lady and i realized what had happened, she just gave me the driver's phone number. We called him, he was thankfully still doing calls and showed up at 2:30am!! We started trying to get someone sixteen hours before, not to mention the whole month leading up to this point. So again, we get a 30 gallon delivery, not the 200 we paid for. Monday morning we called the office, not the emergency line, just to make sure someone would come. They said yes, all the drivers were talking about us, someone was on their way. So now we look like those annoying, needy complaining customers, when in real life we were super nice to them the whole time they were screwing us. And then the driver still didn't come until 4pm (we called right at nine) and his final fill...175 gallons. 25 less than what we paid for. A month ago. read more