I am new to the area, and moved to a home just this month in Hixson on a busy road with my wife and two dogs. It's a larger lot with a mean slope, and the risk of not having a fence was too high. I got several quotes, and chose Fence Masters based upon two facts that were hard to pass on: they had the best price, but also were able to go from initial deposit to a finished 6' privacy fence on my 1 acre lot inside of two weeks. Everyone else was unable to get materials and install before September. Lance and crew delivered an excellent customer experience that doesn't jibe with the 1-star reviews I see here. I would recommend to give them a chance, and plan to hire them again myself, as they executed a flawless job. read more

Buyer beware...Lance does not see you as a customer. He only sees you as revenue. I have used them before and needed his team again. He set up two appointments and did not show up for either one. He does not answer his calls, nor does he return calls or respond to emails. I have tried for over 1 year to get him to respond with no luck. I will not use him and have stopped recommending him to family and friends. read more

I wanted my back yard fenced and several of my neighbors recommended Fence Masters. I got 2 quotes and Fence Masters had the best price. Lance, the owner, was professional and helpful with my selection of a fence that would meet my needs. His installers were well mannered and did an excellent job installing the fence. I highly recommend Fence Masters, due to both cost and quality. read more

Would not recommend this company to anyone. Oddly we've actually used this company quite a few times for multiple properties that we've owned. Recently we moved into our new home and had them put up both wooden and chain link fencing. The wooden privacy fence has started to fall. We have called and tried to have the company come back out and fix it and they refuse to answer the phone. I've tried calling other companies and they will not touch it because they did not install it. Finally was able to get ahold of the owner and he explained to me that it wasn't cost effective for his business to come out and fix the work they did. ARE YOU KIDDING ME?!?!?! Will NEVER use or recommend this company to anyone. read more

We had Fence Masters install a fence at our house. The owner Lance comes across initially as a nice guy. The install went fine when they finally showed up after several missed dates with no phone calls or no warning that they weren't coming. BUT once Lance has your money you are out of luck. We weren't happy where they stopped the fence and wanted it extended at our expense. Lance would not return phone calls and ignored messages. When I finally call him from another number he answers and says "we don't do small jobs". After I've already paid him over $4000 and would gladly pay for the extension and wait on his schedule. He says "it's not worth his time to come back out". Don't use Fence Masters. Once he has your money you are out of luck if you need service or adjustments in the future. read more

Do your research and please don't be fooled by all the fake positive Google reviews! I even found Google reviews done by the owners' employees, across his associated companies, ON THE SAME DAYS. Additionally, his companies are NOT BBB accredited as the imitation logo on his estimates would have you believe. Too little too late for me. Scheduled an appointment for a quote and the appointment time comes and goes. After waiting over an hour, I finally call and Lance Beaber (the owner) answers and says they have no record of the appointment and that it may have slipped through. Not OK but, I understand things can happen. Once he arrives we go over the details of the job. It was not a fenced yard so, this will be 340ft of brand new fence and there will be no existing fence to remove aside from 43ft of rotting safety fence above a retaining wall. It is understood it will be removed and replaced. There was ZERO mention of the removal costing more or having any additional charge. I am quoted $7440 for the job. We agree to the contract and I put 50% down. 8+ weeks later the materials are finally in and ready to be installed. His guys show up, they ask me if the existing fence above the retaining wall is being removed. I confirm "yes" per the discussion Lance and I had at the time of the quote. It's so rotten, it only takes them 20-30 minutes to knock down. After 2 days, the fence is completed and I'm fairly satisfied with the end results. My wife even brought his workers doughnuts as a thank you. A couple days later, Lance sends me a text making sure everything is OK before he sends the final invoice. I reply, "Yes! Everything is great and the guys did a great job!". Still ZERO mention of any changes. I receive the invoice and it's now $250 MORE than what was approved or contractually agreed upon. When I ask him about it, he says it's for the 43ft of fence he removed. I told him at NO TIME was I made aware of there being an additional charge for it and assumed it was included in the original quote per our conversation. He replied, sorry it's not on the quote, it's not included. I told him that it wasn't right to just arbitrarily tack on additional costs without speaking to the customer first. It's even in his contract that NO CHANGES can be made without approval from both parties. Even though he's the owner, he said he couldn't do anything about it. He didn't care. He just stuck it on the bill and hoped I'd just pay it. He tried to tell me it was my fault for not asking or ensuring that the removal was included. WHAT?! At over $7400 and ZERO mention of it AT ANY TIME. No sir! He breached the contract and tried to scam me so he could pocket an extra $250. He was so care-free and nonchalant about it, I have NO doubt he's done this sort of thing to other people. When I told him I would only pay what we mutually and LEGALLY agreed upon, he replied "Well, on the up side, that's one less fence I have to warranty down the road". So, because I won't let him extort another $250 from me, he's no longer going to honor any warranty? How is someone like that still in business?? Terrible experience and horrendous customer service. I'm guessing he's changed the company name, probably because of other shenanigans like this, as Lance Beaber is also doing business as FENCE MASTERS, MASTER FENCE, MASTER FENCE & GATE, and CHATTANOOGA MASTER FENCE as well. There are LOTS of other fencing companies out there. Save yourself and your wallet the trouble and PLEASE find someone else. read more

I called with a fencing repair (5 sections of fence and a gate reset), install for garbage can privacy fence, and repair for porch railings. Although they advertise repairs on their site, I was told they weren't doing repairs and didn't need the work. On future installs, I will remember and be sure not to use them. read more

Poor business practices. Mistakenly hired them for new fence installation. The owners name is Lance and based on placing the name backwards they are trying to hide from honest reviews. Do not fall for the outstanding reviews from google. read more

How I wish I had heeded the complaints of other reviewers! Lance is an unscrupulous manager/owner of a company. I got three estimates for a chain-link fence. Estimates were comparable....I chose Fencemasters because I had seen their signs in my area. After the work was done, I called Lance to ask how to arrange payment via credit card. It was at this time, NOT BEFORE, that he E-MAILED (not by phone) that if I wanted to use a credit card, I would have to pay extra for this convenience. THIS HAD NEVER BEEN MENTIONED BEFORE. When you're spending several thousand dollars for a residential project, you would assume a credit card would be an acceptable form of payment. He then continued to e-mail (never called or sent a formal bill via mail to my home) with a threat of a lawsuit if I did not pay within a WEEK!!!! FYI......I only check my e-mail once or twice a week. He again e-mailed (just minutes later) with the additional threat that the lawsuit would include an additional charge by the county courts for their credit card-use charge. WHY COULDN'T THIS MOUSE OF A MAN JUST CALL ME?!!!!!! If this boy had put on his BIG BOY pants and bothered to have made a phone call to my home instead of being the WOOS and hiding behind e-mail, I could have taken care of this much sooner. His initial estimate never mentioned anything about an additional charge for using a credit card. And, again, he wasn't man enough to handle this in person, even by a phone call, by coming to my home personally, or even sending US mail. Hard as it is to believe in this electronic age, not everyone is attached to a cell phone. His business practices are unethical, not to mention likely illegal. He threatened me with legal action which could never have been enforced. Having gone through a difficult emotional event, I couldn't deal with him at the moment and chose instead to send payment in full (which, by the way, was NEVER acknowledged). I hope that if you are considering a fence project, you will get other estimates and go with another company. read more

Also doing business as Master Fence & Gate. Also doing business as Chattanooga Master Fence. Over the phone, Lance made an appointment with me for later in the week. The day of our appointment, he called to announce he would not be keeping our appointment due to the "inviability" of my neighborhood. I asked for clarification of this confusing statement. He said that our neighborhood is not one in which he would install his product. Surprised, I asked him if he feared for his safety. Scoffing at the thought, he denied this. It then dawned on me that he was refusing to take a look because of the perceived economic status of my neighbors. Unabashedly, this man confirmed that if I lived in a neighborhood populated with half million dollar homes he could be bothered to take the time to meet with me but, given the demographics of our area, he would not waste his energy because, clearly, I could not afford his product. Thank goodness he did not swollow his biggotry and deign to meet with me or I might have accidentally given him my business! The one positive remark I can make is that at least he honestly revealed his discriminatory practices up front. In many years of working on rehab projects and engaging with a large number of Contractors Sent from my iPad Do not hire this business. Do not even call. read more

After reading such glowing reviews and researching fencing contractors in Chattanooga I decided to hire Fence Masters. MANY ISSUES the tension wire was not secured around the bottom of the fence when the crew told me they were finished. When this was pointed out they haphazardly went back and "secured" it. Fencing materials were left spread throughout the yard. Just to name a few. Of course they expected payment then, after reviewing the rest of the fence there were sections that were not stitched together correctly. Needless to say after calling them back out to fix what should have been done during installation the owner Lance came out and told me it was as tight as they could get it and I showed him a place a large dog could escape. Why spend thousands of dollars to install a fence your pets can escape? Once all the issues were fixed and final payment was arranged Johnny Joffrion came out to collect with only a generic office supply receipt not a final invoice. We were also told that he had quit working with Fence Masters to which was the response that reiterated we needed a final invoice showing the company was paid. (Paying with cash). Well this became an issue and my family and myself all got to hear him cuss us. POTENTIAL BUYERS BEWARE! This company is not BBB as they state on the estimates. According to BBB website they have requested the removal of their logo. read more