Nice people upfront, but did not do as discussed. Tree cutter and lady both understood I wanted the trees trimmed and shaped, while still providing shade. My back yard was done as discussed. However, my front yard tree that was completely butchered no longer provides an ounce of shade and looks like crap. The woman that shows up and you talk to, to discuss everything is obviously a professional in the rip off and IDGAF world, based off her texts and phone call rebuttals. Apparently in a couple of years the tree might be able to provide shade again since it shades our whole front house which helps on the electricity bills. But they clearly don't give a F, again based on the phone call. If you cannot afford another tree service (this is the cheapest), and don't really care for the appearance of your trees, great place to go. Otherwise, stay far far away. The picture I posted is the amount of caring I received towards what was agreed upon. read more